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Nick Wallposted toAustralia Post
Today - drop the card and go kind of driver in the AM. Go down to post office toward the end of the day "oh you'll have to wait until tomorrow because we haven't processed today's parcels" ... And that is my problem because.....
Last Delivery - No card left at all. No follow up card. Only found the item by going into post office and having them look for deliveries. "oh that's been here for a while, would have sent it back if you hadn't come to collect it." Gee, wonder why it was sitting there.
Time before that - Card arrived several days after the item arrived at the post office.
A few deliveries before that .. Walked into collect only to be told that I'd collected it the previous day. Wrong Again. YOU'D GIVEN IT TO THE WRONG PERSON. And they'd opened it.
Australia Post and Stuffing it up : PART OF EVERY DAY.
The rules, laws and relevant Act for Australia Post should be changed.
Australia Post SHOULD be responsible for loss and damage to any item entrusted to their care. As it is now they take NO responsibility at all. If something is lost or damaged they can just wash their hand of it and in effect say tough luck. This is just wrong.
Perhaps if they were made to be responsible and forced to be liable for reasonable damage or loss, they would be forced to take more care and less would be lost etc.
As it stands now:
The postal market in Australia is largely deregulated. All industry players, including Australia Post, must comply with the broad Australian regulatory environment (such as the Competition and Consumer Act 2010 and state and territory fair trading laws). Apart from the Australian Postal Corporation Act 1989 (APC Act), there is little in the way of legislation specific to postal services.
Nick Wallposted toAustralia Post
Following on from my post below about my complete dissatisfaction with the unacceptable service offered by the franchise in my area I began to look into ways to avoid my parcels going to them at all. Afterall, being told to come back tomorrow for a parcel that the web tracking service says is awaiting collection, not getting cards and having my parcels is.... well, it's just not cricket is it now?
So I decided to sign up for the Parcel Lockers service! With any luck hopefully there are minimal franchisees and contractors involved with the Parcel getting to a parcel locker - their remains a chance of customer service.
Unfortunately it seems your IT Department can't quite get it right either. When I get the verification email the 'Click here to Verify' link wouldn't work in two different browsers on two different comptuers. Looking at this closely it turns out there were actually TWO urls in the one link and I had to manually cut the first one out.
Then the sign up form and the random 'Description' field it has that lacks any context as to what you actually want data entered. No luck figuring that out reading the FAQs either. Google it though and Google has a quick suggestion on it. Seems I'm not the only one who was stumped.
And then there is the 'congratulations on signing up' email - should you have managed to navigate the previous obstacle course.
That email was completely blank except for this line "There was a problem getting photos from Flickr. Try going to the web site directly: http://www.flickr.com/photos/
That link doesn't work either....... Ever heard of Quality Control???
I'M LIVID TONIGHT!!!!
I got word back from a customer that all her items were completely smashed through click n' send satchel post!!
why am I so mad??
this is not the first time that we have found something so completely damaged it looks like it was run over by a truck . . . in under a year!!!!!!!!!
I will be ringing, reporting and screaming from the roof tops if this occurances do not change!!!
one: your prices are totally inflated, two: you destroy everything that comes through your hands, three: you have idiots in your LPO who have no idea on the products or services or how to find out what services are available, four: not one apology EVER!!!!
I could go on!!!
its like it is expected now with AusPost . . . .
you think because you are the main postal supplier you can do as you please??
guess what buddies things will change for you very shortly!!
One VERY Irate former Customer!!!!
I have written and spoken to your staff numerous times to complain about the parcel deliver service in our area but all I've got in response are promises that are still to materialise.
Your parcel delivery driver seldom attempts to deliver the parcel at our place, and instead chooses to drop a parcel pick-up card in our letter box. Below is the most recent complaint I made to your office and the response I received -
"This is regarding a complaint I made with Australia post earlier this week, the complaint # is VH2427984.
This is the fourth complaint I've made to Australia post from memory over the last few months - all in relation to Australia post parcel delivery incompetency at our place of residence. The driver simply chooses to slip a parcel collection card in our letter box instead of attempting to knock on the door and deliver it right then. The last time he did this, my husband confronted him as he was slipping a card into the letter box and his excuse - the parcel was supposed to be delivered the previous day and he chose to simply drive by. And he wasn't carrying the parcel on that day so it was easy enough to drop us a card.
I am a mother of two and stay at home looking after them, so am always at home, and this delivery driver is aware of this. He obviously has to meet some targets at the end of the day so finds it easy to cut corners.
When I called up on Thursday to complain about the most recent incident, I was told by the customer service operator that they will arrange delivery of the parcel within 10 days. The parcel didn't arrive yesterday so my husband tried to pick it up earlier today from your post shop at 222 Point Cook Town Centre, Murnong St, Point Cook.
The shop timings are between 9 AM and 1 PM on Saturday and he entered the shop at 12:57 PM. A lady at the entrance stopped him right there and said the store was now closed. My husband showed her and another store assistant who stepped into the conversation that the time as per world clock synchronised on his iphone was 12:58 but the gentleman said they go by the Australia Post time and that the time on their computers was past 1 PM.
The gentleman also suggested that the shop has been open for 4 hours since 9 AM and that my husband should have come in early.
I am quite upset at the whole experience of dealing with Australia Post. Your delivery drivers don't deliver the parcel that they are supposed to so customers such as myself don't get the service that we pay for. Repeated complaints have resulted in nothing more than fake promises. And your store staff choose to tutor their customers on when they should have visited the store to pick up their parcels rather than do their duty.
Can this please be taken down as a formal complaint against the poor service being offered by Australia Post and can someone do anything to fix it?
During my previous complaints, I have told your staff that I don't want any compensation but just want the service to be fixed. This time however and going forward, I will be seeking compensation for each time this occurs.
I will be saving this complaint for my personal records and lodging a formal complaint with the ombudsman if this issue isn't fixed permanently.
Please send me a copy of this complaint.
Regards
Sonali"
The complaint reference number is 130420-000199.
Australia Post's response was -
"Hi Sonali
Thank you for taking the time to contact us in regards to your delivery concerns.
I'm sorry to hear that the proper delivery procedures are not being met. It is very concerning to learn that this issue has not been fixed after the first complaint through to us at the contact centre.
I have referred the issue of non-delivery to the Derrimut Delivery Centre who are responsible for the delivery of parcels to your address. They will follow this up with the driver concerned and take the appropriate steps to ensure that this does not happen again.
We expect that any issues should be resolved in the next 3 business days. Your reference number for this complaint is 130420-000199 If you experience any further issues with delivery, please let us know and we can investigate further for you.
I hope that this information has helped. Please don’t hesitate to reply if there is anything else that I can do for you.
Regards
| Digital Sales and Service | Australia Post
Online Services Consultant"
Today this driver dropped another parcel pickup card in my letter box which said the parcel can be picked up after 10 AM on the 2nd May (today). The item # is BCJ6938902. Your website says the delivery was attempted yesterday however I watched his van drive past my house yesterday without attempting deliver or dropping the pickup card.
I fail to understand how the parcel was available for pickup at your post shop while the driver was attempting delivery of it at the same time..??
My husband has confronted him earlier as he was dropping a card instead of attempting delivery and his excuse was that he "just drove past our house without trying to deliver the parcel so was dropping us the card to pick it up ourselves".
What will it take for you guys to take note and fix your parcel delivery service in Point Cook..??
Your parcel delivery driver seldom attempts to deliver the parcel at our place, and instead chooses to drop a parcel pick-up card in our letter box. Below is the most recent complaint I made to your office and the response I received -
"This is regarding a complaint I made with Australia post earlier this week, the complaint # is VH2427984.
This is the fourth complaint I've made to Australia post from memory over the last few months - all in relation to Australia post parcel delivery incompetency at our place of residence. The driver simply chooses to slip a parcel collection card in our letter box instead of attempting to knock on the door and deliver it right then. The last time he did this, my husband confronted him as he was slipping a card into the letter box and his excuse - the parcel was supposed to be delivered the previous day and he chose to simply drive by. And he wasn't carrying the parcel on that day so it was easy enough to drop us a card.
I am a mother of two and stay at home looking after them, so am always at home, and this delivery driver is aware of this. He obviously has to meet some targets at the end of the day so finds it easy to cut corners.
When I called up on Thursday to complain about the most recent incident, I was told by the customer service operator that they will arrange delivery of the parcel within 10 days. The parcel didn't arrive yesterday so my husband tried to pick it up earlier today from your post shop at 222 Point Cook Town Centre, Murnong St, Point Cook.
The shop timings are between 9 AM and 1 PM on Saturday and he entered the shop at 12:57 PM. A lady at the entrance stopped him right there and said the store was now closed. My husband showed her and another store assistant who stepped into the conversation that the time as per world clock synchronised on his iphone was 12:58 but the gentleman said they go by the Australia Post time and that the time on their computers was past 1 PM.
The gentleman also suggested that the shop has been open for 4 hours since 9 AM and that my husband should have come in early.
I am quite upset at the whole experience of dealing with Australia Post. Your delivery drivers don't deliver the parcel that they are supposed to so customers such as myself don't get the service that we pay for. Repeated complaints have resulted in nothing more than fake promises. And your store staff choose to tutor their customers on when they should have visited the store to pick up their parcels rather than do their duty.
Can this please be taken down as a formal complaint against the poor service being offered by Australia Post and can someone do anything to fix it?
During my previous complaints, I have told your staff that I don't want any compensation but just want the service to be fixed. This time however and going forward, I will be seeking compensation for each time this occurs.
I will be saving this complaint for my personal records and lodging a formal complaint with the ombudsman if this issue isn't fixed permanently.
Please send me a copy of this complaint.
Regards
Sonali"
The complaint reference number is 130420-000199.
Australia Post's response was -
"Hi Sonali
Thank you for taking the time to contact us in regards to your delivery concerns.
I'm sorry to hear that the proper delivery procedures are not being met. It is very concerning to learn that this issue has not been fixed after the first complaint through to us at the contact centre.
I have referred the issue of non-delivery to the Derrimut Delivery Centre who are responsible for the delivery of parcels to your address. They will follow this up with the driver concerned and take the appropriate steps to ensure that this does not happen again.
We expect that any issues should be resolved in the next 3 business days. Your reference number for this complaint is 130420-000199 If you experience any further issues with delivery, please let us know and we can investigate further for you.
I hope that this information has helped. Please don’t hesitate to reply if there is anything else that I can do for you.
Regards
| Digital Sales and Service | Australia Post
Online Services Consultant"
Today this driver dropped another parcel pickup card in my letter box which said the parcel can be picked up after 10 AM on the 2nd May (today). The item # is BCJ6938902. Your website says the delivery was attempted yesterday however I watched his van drive past my house yesterday without attempting deliver or dropping the pickup card.
I fail to understand how the parcel was available for pickup at your post shop while the driver was attempting delivery of it at the same time..??
My husband has confronted him earlier as he was dropping a card instead of attempting delivery and his excuse was that he "just drove past our house without trying to deliver the parcel so was dropping us the card to pick it up ourselves".
What will it take for you guys to take note and fix your parcel delivery service in Point Cook..??
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Lovinder Singh Do Australia Post actually work on any complaints made regarding their service (or lack of it) or staff...?? Guess not..
Wroger Wrogera Mail theft
April 29, 2013, 6:18 pm James Thomas Today Tonight
An Australia Post employee has been caught on camera stealing mail, allegedly for a crime syndicate that can potentially reap millions of dollars. ...See More
April 29, 2013, 6:18 pm James Thomas Today Tonight
An Australia Post employee has been caught on camera stealing mail, allegedly for a crime syndicate that can potentially reap millions of dollars. ...See More
au.news.yahoo.com
An Australia Post employee has been caught on camera stealing mail, allegedly for a crime syndicate that can potentially reap millions of dollars.
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