The bullshit behind the guaranteed express post

I put in a reply on the Australia Facebook Webage....
 It's  quite a good reply.

Think about it.
 
Stacy Hillposted toAustralia Post
Tuesday
i was suppossed to get my item today express postage it says it is here but i have not got it why did i pay for next day delivery if i'm not going to get it
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  • Ben Barak likes this.
  • Lampwork Whimsy BM oh Stacy, I have been in this boat before - I no longer pay for express post as it does not travel any quicker than regular mail
  • Wroger Wrogera Express Guaranteed Postage is NOT worth the USED toilet paper it's printed on. 
     
    The "only guarantee" - which is fucking worthless, is to give you a NEW satchel, if the other one didn't arrive overnight, as promised. 
     
    Statistically speaking that is a scam, as just how many express packages do not come over night, and the people can't be bothered claiming the "free satchel" in light of all the fucking bullshit they have to go through to get it... while paying a premium for the "express" component, in the process? 
     
    Maybe you arseholes should be GIVING without question, a FREE satchel, with every package (when it gets delivered) that does not get delivered overnight, instead of pulling your lip service "after the fact" bullshit on all the customers. 
     
    Fuck You Australia Post - your service is BULLSHIT - every step of the fucking way. 
     
     
     
     Think of it like this:

    If an Express Overnight package, is accepted into the system on the Monday, and instead of getting there on Tuesday, it arrives ready to deliver on Wednesday, or Thursday, or a week or two later (this is Australia Post).

    Then why are the fucking idiot managers, NOT including the replacement satchel, when the actual package is being delivered?
     
    So why are the managers of Australia Post expecting the customer, to go all the way to the post office, and then have to go and ask for it - and often enough, having to deal with staff who are fucking clueless on the subject, and I am not saying you actually have to, but it would not surprise me if you actually had to fill out a claim form - and wait 3 weeks, after standing in a line that stretched out the door and into the street, for 25 minutes....

    Why are the managers NOT doing this?

    "Oh oh oh we can't - umm uphold the guarantee of a replacement satchel, with a replacement satchel... because ummmm, ummmm ummmmm"


    It's bad enough that the express overnight satchels are as slow as the regular mail...  without effectively invalidating the guarantee through endless hoop jumping, delays, paperwork and more bullshit that takes ages....

    The managers of Australia Post? Yeah fuck off you idiots.

    Had enough of your collective stupidity and bullshit.
     


    This is interesting - the only way to get the webpage to open to the GUARANTEE, is via the Google Cache
     
    Hmmmmm Dodgy.


    http://webcache.googleusercontent.com/search?q=cache:mC5rCnT137sJ:auspost.com.au/parcels-mail/express-post-guarantee.html+&cd=1&hl=en&ct=clnk&gl=au

    Express Post guarantee

    Our next business day guarantee

    We guarantee next business day delivery if you post your item within our Express Post network on a business day (Monday to Friday) and meet the Express Post service conditions.*

    Express Post service conditions

    To ensure your item is delivered next business day, make sure:
    • it's addressed correctly, and according to the checklist on the back of your Express Post envelope or satchel
    • the Aviation Security and Dangerous Goods declaration is signed
    • it meets any specific conditions for your chosen service standard, such as weight restrictions
    • it is lodged by the required time at any Australia Post retail outlet, or in any Express Post yellow street posting box
    Please note: If you post your Express Post item in a red street posting box, it will delay delivery and void the Next Business Day Guarantee.

    What if my Express Post item is not delivered as promised?

    • If your Express Post envelope or satchel isn't delivered as promised, we'll replace your envelope or satchel with the equivalent envelope or satchel
    • If your Express Post parcel isn't delivered as promised, we'll refund the cost of posting 




    Nice to see that they don't say how, or where, or via what method.

    Nice to see that they make NO effort to voluntarily provide the replacement or refund either, up front, at the time of delivery - without having to go and ask for it.

    Fucking arseholes.

    Use couriers - get rid of the idiots.

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