A Day of Intractible Horrors
Fuck me.....
Having been hit with the shitty end of the Australia Post stick - I really feel sorry for the people that get fucked around and ripped off by the terds who work in, for and manage Australia Post.
The standard of attitude is appalling.
This is not to say that the pot of soup is entirely bad, but a big terd floating around in the pot poisons the whole stew.
Here we go.
This is one of the best ones I have seen in a LONG time.....
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Over the many many years I have been a customer of Australia Post and have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either pursue your professional prerogative and seek to rectify these difficulties, or more likely I suspect, so that you can have some entertaining reading material as you while away the working day talking amongst yourselves and maintaining your god awful customer service standards.
I posted an item I sold on eBay at the Rosebud Plaza Post Office today (3939). The item weighed 493g. I selected the 500g express post bag and wrote in the receivers address. When the bagged item was placed onto the scales at the register it was 6grams over the 500g mark and the staff member refused to accept it without me paying a preposterous amount of money for the piddley extra 6 grams. She also claimed that if I didn’t pay then the “sender” would be liable for the extra charges. Aren’t I the “sender”? Genius. Surely your staff should exercise some judgement over such issues or was she just being a bitch? That’s what it seemed like to me.
I pointed out that the Australia Post bag probably put it over and that quivering over 6grams was one of the most ridiculous and petty things I had ever come across. The staff member refuted my claims that it was the satchel that had put my item over the weight range. Sure enough, with the item removed from the satchel it was indeed under 500g. The staff member would still not accept it, so I had to remove the cardboard inside the item to reduce the weight.
Using the same reasoning as your staff member used with me today with respect to paying for an extra 6 grams, do I now get refunded for the amount of weight it is under the 500g?
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also some crucially important testicle-fondling moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at you and your staff. Forgive me, therefore, if I continue.
I thought telecommunications services were shit, that they had attained the holy piss-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering quality service to their customers. Imagine my surprise when Australia Post surpassed their incompetence.
This is not a one off event with your company; I have experienced, on numerous occasions and to my considerable dissatisfaction and disappointment, what a useless shower of bastards your service and staff truly are. Sputum-filled pieces of distended rectum - incompetents of the highest order. Telstra, wankers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of decent service from you. I would like to cease any potential future efforts from yourself to extort payment from me for services which you have so pointedly and catastrophically failed to deliver – but I don’t really have a choice, there isn’t anyone else I can use to post a letter is there? So “extort” really is the correct word. My visits to the post office once were filled with hilarity and disbelief - now these feelings are replaced by derision, and even perhaps a small measure of bemused rage.
I would have liked to enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both your staff and your pointless company but I’m afraid they don’t email well. It is a considerable disappointment to me that you did not experience both their rich aroma and delicate texture. Consider that sentiment the very embodiment of my feelings towards your company, your piss poor service and its worthless employees.
Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of twats.
Regards
Carolyn Maguire BSc
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For several years, mail addressed to my home has been sent to an incorrect address. Even after this issue being brought to your attention SEVERAL times, it is still happening. I have had rates notices, bills, bank details, tax file numbers, confidential medical records and debit cards sent to the wrong address. The people at this address have enough information to steal the identity of several of my family members, and we are several hundred dollars out of pocket due to your constant errors. I am ropeable. This is NOT GOOD ENOUGH.
It is also not good enough to have an operator tell me that I should get peace of mind knowing that this issue is being investigated. I don't have any peace of mind. This has been ongoing for years.
WHAT THE HELL IS GOING ON?
You continue to provide an unacceptable delivery service & little to no customer service or resolution to complaints & issues lodged. 
Having been hit with the shitty end of the Australia Post stick - I really feel sorry for the people that get fucked around and ripped off by the terds who work in, for and manage Australia Post.
The standard of attitude is appalling.
This is not to say that the pot of soup is entirely bad, but a big terd floating around in the pot poisons the whole stew.
Here we go.
This is one of the best ones I have seen in a LONG time.....
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Wensday Maguire
Please allow me to provide specific details, so that you can either pursue your professional prerogative and seek to rectify these difficulties, or more likely I suspect, so that you can have some entertaining reading material as you while away the working day talking amongst yourselves and maintaining your god awful customer service standards.
I posted an item I sold on eBay at the Rosebud Plaza Post Office today (3939). The item weighed 493g. I selected the 500g express post bag and wrote in the receivers address. When the bagged item was placed onto the scales at the register it was 6grams over the 500g mark and the staff member refused to accept it without me paying a preposterous amount of money for the piddley extra 6 grams. She also claimed that if I didn’t pay then the “sender” would be liable for the extra charges. Aren’t I the “sender”? Genius. Surely your staff should exercise some judgement over such issues or was she just being a bitch? That’s what it seemed like to me.
I pointed out that the Australia Post bag probably put it over and that quivering over 6grams was one of the most ridiculous and petty things I had ever come across. The staff member refuted my claims that it was the satchel that had put my item over the weight range. Sure enough, with the item removed from the satchel it was indeed under 500g. The staff member would still not accept it, so I had to remove the cardboard inside the item to reduce the weight.
Using the same reasoning as your staff member used with me today with respect to paying for an extra 6 grams, do I now get refunded for the amount of weight it is under the 500g?
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also some crucially important testicle-fondling moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at you and your staff. Forgive me, therefore, if I continue.
I thought telecommunications services were shit, that they had attained the holy piss-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering quality service to their customers. Imagine my surprise when Australia Post surpassed their incompetence.
This is not a one off event with your company; I have experienced, on numerous occasions and to my considerable dissatisfaction and disappointment, what a useless shower of bastards your service and staff truly are. Sputum-filled pieces of distended rectum - incompetents of the highest order. Telstra, wankers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of decent service from you. I would like to cease any potential future efforts from yourself to extort payment from me for services which you have so pointedly and catastrophically failed to deliver – but I don’t really have a choice, there isn’t anyone else I can use to post a letter is there? So “extort” really is the correct word. My visits to the post office once were filled with hilarity and disbelief - now these feelings are replaced by derision, and even perhaps a small measure of bemused rage.
I would have liked to enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both your staff and your pointless company but I’m afraid they don’t email well. It is a considerable disappointment to me that you did not experience both their rich aroma and delicate texture. Consider that sentiment the very embodiment of my feelings towards your company, your piss poor service and its worthless employees.
Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of twats.
Regards
Carolyn Maguire BSc
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tabatha Voss
Just like to say a big thank you, I posted an item from Sydney to Canberra on July 12th. Still has'nt arrived. Of course,it's my fault for not sending it registered post. I am not interested in your stock standard copy and paste reply, just letting others whose mail has 'gone missing' they are far from alone
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
stop stealing my mail!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Holly Melrose
Your load and go travel card and the call centre staff are the most frustrating people and product I have encountered in my life. Im so glad I havent left the country yet because if I had to deal wih his level of inconvenience and stress whilst I was away, I would be so much angrier. Im taking my money off the card as soon as I can so.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Don't try to contact customer service...they cant solve any problems. All they do is say its another departments problem
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Amanda Cook
How hard is it to redirect mail? i mean i payed for your services up front and haven't received a single "redirection letter" since our move 2 weeks ago!!! Now i know mail has been sent to my old address why hasnt it been redirected? we only moved a few surburbs over not states!!!!!!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Australia Post needs to investigate its unreliable Mail Hold service. Just returned from a holiday to find that an attempt had been made to deliver 2 registered parcels. If we had been away any longer these parcels would have been returned to sender (overseas). We were relying on a Aus Post as there is no alternative. You can't get neighbours to collect parcels/mail as there is no way to sign the cards to give them authority. If you offer a service, you should ensure there are no errors made.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Nikki Smith
I love it when I receive a parcel thats smashed to bits at one end and practically open at the other. You guys honestly make me sick. Its actually not that hard to care for other people's stuff. If you don't have the time to take proper care with our items, hire more staff - we all know you're ripping us off.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Rowan Booth
When will Australia Post be reviewing its Parcel delivery service to Wollert 3750? I and about 600 other families have moved in the area in the last 2 years and we still don't have a delivery service! 500m from people that do! Given the growth in the online industry your business model has benefited greatly from this growth. Keeping up with the pace this industry is essential to your continued growth!.
I would try the normal channels but all i get, is it will be reviewed at a later date. 1.5yrs now please look into it.
I would try the normal channels but all i get, is it will be reviewed at a later date. 1.5yrs now please look into it.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Claudia Balazic
Totally PISSED OFF! Another issue with Express courier. When following up I got a arrogant women on the phone who instead of helping me had the item redirected from UAE back to me in Australia, 2 weeks with dealing with this issue and now I have a returned item instead of a delivered item and no one returns my calls from the EMS Team. All of this issue due to the back customer service, I want compensation.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Bridgette Springall
For several years, mail addressed to my home has been sent to an incorrect address. Even after this issue being brought to your attention SEVERAL times, it is still happening. I have had rates notices, bills, bank details, tax file numbers, confidential medical records and debit cards sent to the wrong address. The people at this address have enough information to steal the identity of several of my family members, and we are several hundred dollars out of pocket due to your constant errors. I am ropeable. This is NOT GOOD ENOUGH.
It is also not good enough to have an operator tell me that I should get peace of mind knowing that this issue is being investigated. I don't have any peace of mind. This has been ongoing for years.
WHAT THE HELL IS GOING ON?
You continue to provide an unacceptable delivery service & little to no customer service or resolution to complaints & issues lodged.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Just spent the last 3 weeks arguing with Aus Post over an item "supposedly " delivered (left on my doorstep) against standing instructions by us (over a previous "undelivered/stolen) item only to be told that the Instructions which were read back to me last week by the phone operator no longer exist by the operator I spoke to today.. as well as some other Information that "no longer exists" all I suspect to absolve Aus Post of any responsibility... Disgusting, deceitful, Underhanded tactics...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Emma Gregory
Australia Post. I wish you would support Australian small businesses instead of driving our customers overseas due to our ridiculous postage fees. Also, business centres... Hobart used to have two, one of which was open until 6pm and the other until 5.30. The only place we can now post after 5pm is the CBD and that is amazingly inconvenient. I don't mind paying increasing costs for a good service. Unfortunately the service is declining as the costs increase. If there was a viable alternative, rest assured I would find one but you have the monopoly and we are all stuck. I wish a good, reliable courier company would open up with comparable pricing. I'd jump ship for sure.
Comments
Post a Comment