Bangs head on desk...
David Choi
I first had my passport photos taken from a professional store that specializes in them, then downloaded & filled in the required forms. I thought it would be a pretty straight forward process, but boy was I wrong!
First stop: Rhodes Post Office. The lady at the counter rejected my photo, first claiming that I shouldn't have taken it wearing my glasses. I had to point out the section on page 1 of the application form where it clearly stated:
"show your eyes clearly through glasses—if you wear them—with no flash reflection off the glasses, and no tinted lenses (if possible, avoid heavy glasses frames—wear lighter framed glasses if you have them)"
My photo met all of the above requirements. She then claimed my glasses were creating a “shadow” over the face & told me I had to re-take the photo.
Second stop: Wentworthville Post Office a few days afterwards. I took the exact same photo & this time was told the photo was “too small”.
Third stop: Strathfield Post Office several days afterwards. I submitted the exact same photo & amazingly, it was accepted & processed without any further questions.
Then a couple of weeks later, I finally got my renewed passport, so obviously, the final approver at the Dept of Foreign Affairs & Trade (DFAT) also accepted my photo that was knocked back twice from two of your Post Offices.
Maybe I should remind you that DFAT is the final approver of passport applications & Aust Post is merely acting as an agent on behalf of DFAT to handle the initial application processing step? But some of your staff members actually acted as an arrogant, know-it-all, my-way-or-the-highway type where in fact, they do NOT actually approve such applications.
I would love to hear from you on why three of your different Post Offices had such a different reaction to the exact same passport photo?
Thanks to your poor quality of training that has led to inconsistencies on how your staff process passport renewal applications (with some applying a subjective rather than an objective way of reviewing such applications), I had to make 3 separate trips across 2 weeks.
Or should I simply accept it as the norm that applying for a passport renewal via Aust Post is like a lucky dip draw – just hope & pray you get a good & fair person at the counter who knows what he/she is doing?
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Kim Hombsch
After talking to over 6 different people from your customer service line over the last 2 days still no answer of where my package is- and letting me know that its being investigated within 10 working days isn't good enough - sending my parcel only 30km away and you've lost it doesn't make any sense-
Would love someone to give me a straight answer and to not have to tell the whole story again every time I call- and obviously would love to know where the bloody parcel is!!
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Would love someone to give me a straight answer and to not have to tell the whole story again every time I call- and obviously would love to know where the bloody parcel is!!
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Cindy Martin
I am disgusted with the service you get at the Yanco Post Office in NSW. Have been awaiting papers to be returned for Taxation return from Victoria. After ringing the company was told it had been sent on the 11th July and still hadnt received it by the 23rd.
Went to check letter box at the Post Office and there was nothing. Went inside and asked was asked if I had renewed my post box and said yes and still got checked on the computer. After finding out I had renewed it she thought she would have a look.
Finding it amongst a pile of letters the large envelope was found. Was told it must have been someone else that put it there. It not the first time we have had delayed mail it takes over a week for a letter to be sent from Melbourne to be delivered to the post box.
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Tanya Spare Mum Saint
why oh why is a distribution centre only open between the hours of 9am-1.30pm? most people tend to work during those hours, so collecting a parcel from the one i need to go to is going to be impossible. added to that is the fact that i dont drive, and public transport in my area is dodgy at best, and almost non-existent near this distribution centre. please tell me how on earth i'm meant to collect my small parcel/large parcel/bulky parcel/heavy article/letter (i have no idea as nothing was ticked) when i work!!!! there is a post office right across the road from me, why cant my mail go there if i am not home???
(as this panned out - it got way more interesting - so I have stuck it in as plain text)
Bozo Thee Ceo
You can always do these two things:
1. Let these dead beats work their way back into the dole cue, by sacking them - How? Hire Couriers - and if the Australia Post people who are stealing or damaging your property or do not want to deliver your freight / mail, or do everything they can to negate your claim and waste your time - then that is what they will get.
2. When these events occur:
Your mail / packages get:
*Delivered to the wrong address;
*You get carded (or not), when you are home, and your expected to go to the post office instead of getting the delivery to your address;
*Your parcels get returned to sender, without attempted delivery or without ever getting carded;
*Your parcels arrive damaged with the contents broken;
*Your guaranteed “time for delivery” are not met, or are grossly excessive;
*When a package goes missing allegedly after delivery, or where it was left where it was easily visible from the road facilitating it's theft, or instructions are given that it is not to be “safe dropped” and it has been - and it gets stolen.
*Theft has occurred without a signature, a falsified signature of the recipient has been used, or an unrelated third party has allegedly signed for the package.
*Delivered to the wrong address;
*You get carded (or not), when you are home, and your expected to go to the post office instead of getting the delivery to your address;
All of which include elements of material loss, expense of postage, your time spent chasing this up - which includes personal expenditure in phone, fuel, and other costs, including the loss of social, family and personal time and earning capacity.
3. Ring Australia Post and lodge a claim over the phone for the cost of the postage and or the item.
Make a claim for recompense being the cost of the postage and the article and reasonable personal expenses.
Be nice, tell them you expect them to give you a response to your claim before 5 working days or you will take the claim immediately to the department of fair trading, or consumer affairs or whatever your states equivalent is.
If they give you some shit about no insurance, then don't argue with them. Just ask them if that is their final position and go straight to consumer affairs and the Fair Trading Tribunal.
Your case centres on reasonable expectations. That is that your item can be expected to be delivered with due care and as per contract.
Taking the claim to consumer affairs should only cost about $20 or less if your of limited means, and that money will be recovered from them if (when) they lose.
Australia Post
Hey Tanya,
I understand collecting parcels can be an inconvenience especially when you are working or don’t drive.
I’d be very happy to look into it for you as we might be able to transfer it to a different post office more convenient for you for a small fee.
I will PM you requesting a phone number to call you and chat. Please check your ‘Others’ folder as well as your inbox.
Priscila
Bozo Thee Ceo
"I understand, I understand, I understand" - but nothing changes.... and
1. They have PAID for the product to be delivered,
2. The lazy postie did not deliver it, the parcel stayed at the depot and nothing gets done about the postie or the packages being picked up by the customers at the depot.
3. The people at the depot go along with the postie failing to deliver and the packages getting picked up all the time - seemingly without questioning it, and nothing gets done about it
4. Who are the idiots that decided on these impossible “customer unfriendly hours” at the depot?
5. The CUSTOMER should NOT have to be going to the delivery centre to pick it up - after the bludger postie failed to deliver it and
6. Why are “The Customer Service Team” feeding them this lip service bullshit, INSTEAD OF getting the package delivered?
7. Where in the hell is the useless manager? Why are they not acting on this APALLING customer service?
8. The useless manager, is promoted from within the ranks of useless staff.....
If I was your manager, you would be sacked just like that.
Well I have - Australia Post no longer works for me - unfortunately the rest of Australia still has to put up with this never ending bullshit - until they too start walking.
In looking at the phone book - there must be at least 50 - 80 courier services for every post office;
For every post office, there must be enormous amounts of computers and smart phones - sending documents in emails;
When service is this idiotic and absolutely piss poor - why should people even consider using Australia Post?
Tanya Spare Mum Saint
excellent points bozo, especially the first one. if the parcel is what i think it is, i have PAID for the delivery, and we all know that delivery charges here are well above what they should be. i messaged my phone number to priscilla last night as requested, and i am still waiting for a phone call.
Natalia Spencer
I'm amused that they can deliver the parcel to a local post office for a 'small fee'!! Joke!!!
Todd McGuigan
I have this issue constantly.
They say it's because the Post Office is not accepting parcels but I went to Smithfield Plains Post Office to talk to them because I know them personally. They said it's not true even on one occasion where the postie said they went to PO but were told there was no room. When I went to the Post Office, they told me no one had come that day with parcels.
So basically it's just pure laziness on the posties end. Some are good some aren't. I've made countless complaints but Australia Post just stick to their story that it's the correct process.
So you're telling me that a postie will come to my house, I'm not home, drive to nearest post office and be told no room, then drive back to my house to deposit the card saying it's at the distribution centre, then drive back to DC with my parcel?!
I DON'T THINK SO!
They aren't that efficient and kind. I'm not home, so I think they don't try the Post Office at all but instead just return it straight to the DC. That sounds more plausible don't you think?!
Tanya Spare Mum Saint
I agree Todd. i've had the same thing happen to me too. they know me over at the smitty plains LPO and i was over there a couple of days ago to pick up a parcel so they (aus post) cant tell me that the LPO isnt taking parcels!!! it is just pure laziness on the part of the delivery person, and you know how close i am to the LPO...
Ronald Munro
I have a PO box in Salisbury, the Office there is open 9 to 5.....
Bozo Thee Ceo
There are 3 parts to "price"
1. what you pay,
2. what you get and
3. what it costs you. -
When they screw it up, your own costs start to escalate.
What are you worth an hour - with overheads?
How many hours of work do you have to put in, to recoup those losses, from your profit?
You might think you save by using Australia Post but - for every hour you spend chasing them up, how many more hours do you have to work to cover that loss?
Will these people who lie, cheat, scheme, side step and give you the run around, ever repay the direct and indirect losses you incur as a result of their bad service? The stolen packages? The failure to deliver? Getting carded instead of knocking on the door - so that you have too - they assume, go to the post office and incur losses in time and money, to do the job you paid them to do?
Not likely. Not only that - they will make it as hard as they possibly can and be as absolutely obstructive and time wasting as they can, to stop you from being recompensed - for the losses they cause you.
Refuse to hire the people - who lie to you, who cheat you, who seal from you, who refuse to deliver the service they were paid to supply by you, who give you the run around, or are incompetent at their jobs or are incompetent managers -- who send your costs and losses spiralling out of control as you waste your time fixing up the damage that they cause you, your life and your business.
Cut the “loss causers” out of your supply chain.
Contract the Couriers.
Bozo Thee Ceo
You can always do these two things:
1. Let these dead beats work their way back into the dole cue, by sacking them - How? Hire Couriers - and if the Australia Post people who are stealing or damaging your property or do not want to deliver your freight / mail, or do everything they can to negate your claim and waste your time - then that is what they will get.
2. When these events occur:
Your mail / packages get:
*Delivered to the wrong address;
*You get carded (or not), when you are home, and your expected to go to the post office instead of getting the delivery to your address;
*Your parcels get returned to sender, without attempted delivery or without ever getting carded;
*Your parcels arrive damaged with the contents broken;
*Your guaranteed “time for delivery” are not met, or are grossly excessive;
*When a package goes missing allegedly after delivery, or where it was left where it was easily visible from the road facilitating it's theft, or instructions are given that it is not to be “safe dropped” and it has been - and it gets stolen.
*Theft has occurred without a signature, a falsified signature of the recipient has been used, or an unrelated third party has allegedly signed for the package.
*Delivered to the wrong address;
*You get carded (or not), when you are home, and your expected to go to the post office instead of getting the delivery to your address;
All of which include elements of material loss, expense of postage, your time spent chasing this up - which includes personal expenditure in phone, fuel, and other costs, including the loss of social, family and personal time and earning capacity.
3. Ring Australia Post and lodge a claim over the phone for the cost of the postage and or the item.
Make a claim for recompense being the cost of the postage and the article and reasonable personal expenses.
Be nice, tell them you expect them to give you a response to your claim before 5 working days or you will take the claim immediately to the department of fair trading, or consumer affairs or whatever your states equivalent is.
If they give you some shit about no insurance, then don't argue with them. Just ask them if that is their final position and go straight to consumer affairs and the Fair Trading Tribunal.
Your case centres on reasonable expectations. That is that your item can be expected to be delivered with due care and as per contract.
Taking the claim to consumer affairs should only cost about $20 or less if your of limited means, and that money will be recovered from them if (when) they lose.
Australia Post
Hey Tanya,
I understand collecting parcels can be an inconvenience especially when you are working or don’t drive.
I’d be very happy to look into it for you as we might be able to transfer it to a different post office more convenient for you for a small fee.
I will PM you requesting a phone number to call you and chat. Please check your ‘Others’ folder as well as your inbox.
Priscila
Bozo Thee Ceo
"I understand, I understand, I understand" - but nothing changes.... and
1. They have PAID for the product to be delivered,
2. The lazy postie did not deliver it, the parcel stayed at the depot and nothing gets done about the postie or the packages being picked up by the customers at the depot.
3. The people at the depot go along with the postie failing to deliver and the packages getting picked up all the time - seemingly without questioning it, and nothing gets done about it
4. Who are the idiots that decided on these impossible “customer unfriendly hours” at the depot?
5. The CUSTOMER should NOT have to be going to the delivery centre to pick it up - after the bludger postie failed to deliver it and
6. Why are “The Customer Service Team” feeding them this lip service bullshit, INSTEAD OF getting the package delivered?
7. Where in the hell is the useless manager? Why are they not acting on this APALLING customer service?
8. The useless manager, is promoted from within the ranks of useless staff.....
If I was your manager, you would be sacked just like that.
Well I have - Australia Post no longer works for me - unfortunately the rest of Australia still has to put up with this never ending bullshit - until they too start walking.
In looking at the phone book - there must be at least 50 - 80 courier services for every post office;
For every post office, there must be enormous amounts of computers and smart phones - sending documents in emails;
When service is this idiotic and absolutely piss poor - why should people even consider using Australia Post?
Tanya Spare Mum Saint
excellent points bozo, especially the first one. if the parcel is what i think it is, i have PAID for the delivery, and we all know that delivery charges here are well above what they should be. i messaged my phone number to priscilla last night as requested, and i am still waiting for a phone call.
Natalia Spencer
I'm amused that they can deliver the parcel to a local post office for a 'small fee'!! Joke!!!
Todd McGuigan
I have this issue constantly.
They say it's because the Post Office is not accepting parcels but I went to Smithfield Plains Post Office to talk to them because I know them personally. They said it's not true even on one occasion where the postie said they went to PO but were told there was no room. When I went to the Post Office, they told me no one had come that day with parcels.
So basically it's just pure laziness on the posties end. Some are good some aren't. I've made countless complaints but Australia Post just stick to their story that it's the correct process.
So you're telling me that a postie will come to my house, I'm not home, drive to nearest post office and be told no room, then drive back to my house to deposit the card saying it's at the distribution centre, then drive back to DC with my parcel?!
I DON'T THINK SO!
They aren't that efficient and kind. I'm not home, so I think they don't try the Post Office at all but instead just return it straight to the DC. That sounds more plausible don't you think?!
Tanya Spare Mum Saint
I agree Todd. i've had the same thing happen to me too. they know me over at the smitty plains LPO and i was over there a couple of days ago to pick up a parcel so they (aus post) cant tell me that the LPO isnt taking parcels!!! it is just pure laziness on the part of the delivery person, and you know how close i am to the LPO...
Ronald Munro
I have a PO box in Salisbury, the Office there is open 9 to 5.....
Bozo Thee Ceo
There are 3 parts to "price"
1. what you pay,
2. what you get and
3. what it costs you. -
When they screw it up, your own costs start to escalate.
What are you worth an hour - with overheads?
How many hours of work do you have to put in, to recoup those losses, from your profit?
You might think you save by using Australia Post but - for every hour you spend chasing them up, how many more hours do you have to work to cover that loss?
Will these people who lie, cheat, scheme, side step and give you the run around, ever repay the direct and indirect losses you incur as a result of their bad service? The stolen packages? The failure to deliver? Getting carded instead of knocking on the door - so that you have too - they assume, go to the post office and incur losses in time and money, to do the job you paid them to do?
Not likely. Not only that - they will make it as hard as they possibly can and be as absolutely obstructive and time wasting as they can, to stop you from being recompensed - for the losses they cause you.
Refuse to hire the people - who lie to you, who cheat you, who seal from you, who refuse to deliver the service they were paid to supply by you, who give you the run around, or are incompetent at their jobs or are incompetent managers -- who send your costs and losses spiralling out of control as you waste your time fixing up the damage that they cause you, your life and your business.
Cut the “loss causers” out of your supply chain.
Contract the Couriers.
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