Like sewerage running down a pipe...
Australia Post effects the lives of everyone it contaminates..
The idiots managing this company jack up the price of the christmas cards.
Huge swathes of people say "Fuck you", and walk off - never to be ripped off and gouged again.
Less people go to the post offices and if they do, it will be with resentment.
That sinks the shops... or helps too.
They will be less inclined to buy any cards - which helps to sink the shops, and the card industry.
And it drives people into using alternative tech - and other service providers..
And the idiots like Fahour and co talk out their arses...
While I don't that he is a complete fool - the issues of squillions of seriously fucked off customers and what he and his crones have done, have set Australia Post into becoming one of the worst performing companies and the customers genuinely have built up a HUGE resistance to using Australia Post for ANYTHING - or a ONLY if they have no other choice option.
It's in the annual report.....
And the bullshit that gets served up to the customers, is also impacting on the parcel business....
It's like shackling the customers hands and feet and complaining "OH why are they not jumping through OUR hoops any more?"
In the annual report extract that follows, they write this:
"Despite a challenging retail market and declining foot traffic, Australia Post's retail business defied trends and grew profit by 12.9 per cent to $200.6 million."
Fahour is lying his arsehole off.... They only reason you get LESS customers and MORE profit - is by GOUGING on price and short changing on customer service.
That is what dickheads do, that puts their own business into a death spiral - and all it does is accelerate the collapse.
So is Fahour a bankster globalist stooge who is intentionally doing this? Or is he just an imbeciel?
"Despite our very strong financial and operating results, Australia Post has hit a turning point in its business trajectory where strong cost management and our $2 billion investment in our national logistics network will soon not be enough to compensate for the losses we make in our traditional mail business."
I think Fahour is just plain greedy, dishonest and stupid.
Nothing but weasle words, lies and technical terms to cover up the truth.
The customers are fucking FED UP with the bullshit, the lying, the gouging, the theft, the joke of a delivery service, the incompetence and the cover ups - and they are going else where.
Despite the bullshit, about the customer satisfaction / community service obligations - having a management team that fucks everyone over and double deals the agents in the process are nothing but lying scam artists with fat pay packets..
When the only trick left is to pay con the customer and lie to parliament - then it's not a side show circus - it's an operational hoax.
http://auspost.com.au/about-us/annual-report-results-2013.html
In 2012/13 Australia Post achieved a group profit of $312 million after tax - a 10.9 per cent increase on the previous year - and, as a result, will deliver a $244 million dividend to the Australian Government.
"Our parcels business - bolstered by the acquisition last year of the remaining 50 per cent stake in StarTrack - remains the key driver of revenue and profit growth for Australia Post," Mr Fahour said.
Australia Post's parcels business generated $355 million profit in the last financial year, with domestically delivered parcels volume growing by 9.3 per cent fuelling underlying revenue growth of 8.4 per cent1 and with the addition of StarTrack business boosted profit growth to 29.1 per cent in 2013.
Despite a challenging retail market and declining foot traffic, Australia Post's retail business defied trends and grew profit by 12.9 per cent to $200.6 million.
"In 2012/13 we met or exceeded all of our important Community Service Obligations including maintaining the most extensive retail network in the country with 4429 outlets across Australia delivering a range of postal and essential services to communities.
"Furthermore, we have rolled out Australia's largest network of 108 parcel lockers for 24/7 access to online purchased items across the country, reaching 7 million customers within 10 minutes of their homes," Mr Fahour said.
Customer satisfaction with our retail products and services also remained strong with our average customer satisfaction score an extremely high 9.06 out of 10. Demonstrating the resilient, trusted nature of our brand, Australia Post was again ranked the second most reputable brand in the country in the 2013 AMR RepTrak survey.
"Our non-regulated commercial business activities were bolstered by the acquisition of StarTrack and produced a combined profit of $648 million, up from $555 million - an improvement of 16.7 per cent," Mr Fahour said.
"Service performance in our regular parcels business remained strong with 98 per cent of our parcels delivered on-time or early and 99 per cent of our Express Post products being delivered on time."
Mail volumes continued their steep declines in 2012/13 falling by 5.4 per cent. Australia Post now delivers one billion fewer letters per year than we did in 2008 due to the shift by both businesses and consumers to digital means of communication.
As a result of volume decline and the absence of a stamp price increase for the last three years, mail revenue has continued to fall by 4.5 per cent in 2012/13 and losses in the domestic mail business grew by almost 60 per cent. The regulated mail business lost $218.4 million in the last financial year. Despite this steep and large loss, mail service performance remained high with 96 per cent of bulk and ordinary mail delivered on-time or early.
"These negative volume trends in letters will continue and the cost to deliver on our Community Service Obligations will also continue to grow constraining our ability to continue to deliver an efficient and cost-effective service for Australian consumers and businesses," Mr Fahour said.
"If unchanged, the widening losses in our traditional letter services will eventually stifle positive developments in our parcels business.
"Despite our very strong financial and operating results, Australia Post has hit a turning point in its business trajectory where strong cost management and our $2 billion investment in our national logistics network will soon not be enough to compensate for the losses we make in our traditional mail business."
During a period of significant change, Australia Post employees remain engaged and committed to the company that has served the Australian community for more than 200 years.
"One of the biggest achievements of the past year has been the increase in employee engagement across the business. Our engagement score rose four points this year to 78 per cent and our new Enterprise Agreement was endorsed by 75 per cent of our 30,000 plus award staff," Mr Fahour said.
"This demonstrates our staff's commitment to the business and we acknowledge the effort of our hard working staff and the important contribution of our contractors and licensees. We will continue working with our people, our Shareholder and the community to ensure our strong, trusted brand can evolve and grow to meet the modern communication, shopping and transacting needs of the Australian community."
1 Excludes StarTrack Services
2 Amounts prior to 2011 included the collection, processing and distribution of international inbound letters and packets (weighing less than 2kg) in accordance with the arrangement of the Universal Postal Union. This is now included within regulated services.
3 Return on equity is calculated as profit after tax as a percentage of equity. Equity has been normalised to remove the impact of the group's net superannuation liability/asset.
The idiots managing this company jack up the price of the christmas cards.
Huge swathes of people say "Fuck you", and walk off - never to be ripped off and gouged again.
Less people go to the post offices and if they do, it will be with resentment.
That sinks the shops... or helps too.
They will be less inclined to buy any cards - which helps to sink the shops, and the card industry.
And it drives people into using alternative tech - and other service providers..
And the idiots like Fahour and co talk out their arses...
While I don't that he is a complete fool - the issues of squillions of seriously fucked off customers and what he and his crones have done, have set Australia Post into becoming one of the worst performing companies and the customers genuinely have built up a HUGE resistance to using Australia Post for ANYTHING - or a ONLY if they have no other choice option.
It's in the annual report.....
And the bullshit that gets served up to the customers, is also impacting on the parcel business....
It's like shackling the customers hands and feet and complaining "OH why are they not jumping through OUR hoops any more?"
In the annual report extract that follows, they write this:
"Despite a challenging retail market and declining foot traffic, Australia Post's retail business defied trends and grew profit by 12.9 per cent to $200.6 million."
Fahour is lying his arsehole off.... They only reason you get LESS customers and MORE profit - is by GOUGING on price and short changing on customer service.
That is what dickheads do, that puts their own business into a death spiral - and all it does is accelerate the collapse.
So is Fahour a bankster globalist stooge who is intentionally doing this? Or is he just an imbeciel?
"Despite our very strong financial and operating results, Australia Post has hit a turning point in its business trajectory where strong cost management and our $2 billion investment in our national logistics network will soon not be enough to compensate for the losses we make in our traditional mail business."
I think Fahour is just plain greedy, dishonest and stupid.
Nothing but weasle words, lies and technical terms to cover up the truth.
The customers are fucking FED UP with the bullshit, the lying, the gouging, the theft, the joke of a delivery service, the incompetence and the cover ups - and they are going else where.
Despite the bullshit, about the customer satisfaction / community service obligations - having a management team that fucks everyone over and double deals the agents in the process are nothing but lying scam artists with fat pay packets..
When the only trick left is to pay con the customer and lie to parliament - then it's not a side show circus - it's an operational hoax.
http://auspost.com.au/about-us/annual-report-results-2013.html
Growth in the digital economy & StarTrack acquisition boost Australia Post's income
18 October 2013- All customer and community service indicators have exceeded targets.
- Group profit of $312 million after tax, up 10.9 per cent on last year - the third consecutive year of profit growth under current Future Ready strategy.
- Growth in online shopping, acquisition of StarTrack and disciplined cost management key drivers of profit growth.
- Strong performance in non-regulated business produces profit of $648.1 million up 16.7 per cent, with profits from parcels up 29.1 per cent.
- Regulated mail business losses widen to $218.4 million on the back of another decline of 263 million mail articles (5.4 per cent) on last year.
In 2012/13 Australia Post achieved a group profit of $312 million after tax - a 10.9 per cent increase on the previous year - and, as a result, will deliver a $244 million dividend to the Australian Government.
"Our parcels business - bolstered by the acquisition last year of the remaining 50 per cent stake in StarTrack - remains the key driver of revenue and profit growth for Australia Post," Mr Fahour said.
Australia Post's parcels business generated $355 million profit in the last financial year, with domestically delivered parcels volume growing by 9.3 per cent fuelling underlying revenue growth of 8.4 per cent1 and with the addition of StarTrack business boosted profit growth to 29.1 per cent in 2013.
Despite a challenging retail market and declining foot traffic, Australia Post's retail business defied trends and grew profit by 12.9 per cent to $200.6 million.
"In 2012/13 we met or exceeded all of our important Community Service Obligations including maintaining the most extensive retail network in the country with 4429 outlets across Australia delivering a range of postal and essential services to communities.
"Furthermore, we have rolled out Australia's largest network of 108 parcel lockers for 24/7 access to online purchased items across the country, reaching 7 million customers within 10 minutes of their homes," Mr Fahour said.
Customer satisfaction with our retail products and services also remained strong with our average customer satisfaction score an extremely high 9.06 out of 10. Demonstrating the resilient, trusted nature of our brand, Australia Post was again ranked the second most reputable brand in the country in the 2013 AMR RepTrak survey.
"Our non-regulated commercial business activities were bolstered by the acquisition of StarTrack and produced a combined profit of $648 million, up from $555 million - an improvement of 16.7 per cent," Mr Fahour said.
"Service performance in our regular parcels business remained strong with 98 per cent of our parcels delivered on-time or early and 99 per cent of our Express Post products being delivered on time."
Mail volumes continued their steep declines in 2012/13 falling by 5.4 per cent. Australia Post now delivers one billion fewer letters per year than we did in 2008 due to the shift by both businesses and consumers to digital means of communication.
As a result of volume decline and the absence of a stamp price increase for the last three years, mail revenue has continued to fall by 4.5 per cent in 2012/13 and losses in the domestic mail business grew by almost 60 per cent. The regulated mail business lost $218.4 million in the last financial year. Despite this steep and large loss, mail service performance remained high with 96 per cent of bulk and ordinary mail delivered on-time or early.
"These negative volume trends in letters will continue and the cost to deliver on our Community Service Obligations will also continue to grow constraining our ability to continue to deliver an efficient and cost-effective service for Australian consumers and businesses," Mr Fahour said.
"If unchanged, the widening losses in our traditional letter services will eventually stifle positive developments in our parcels business.
"Despite our very strong financial and operating results, Australia Post has hit a turning point in its business trajectory where strong cost management and our $2 billion investment in our national logistics network will soon not be enough to compensate for the losses we make in our traditional mail business."
During a period of significant change, Australia Post employees remain engaged and committed to the company that has served the Australian community for more than 200 years.
"One of the biggest achievements of the past year has been the increase in employee engagement across the business. Our engagement score rose four points this year to 78 per cent and our new Enterprise Agreement was endorsed by 75 per cent of our 30,000 plus award staff," Mr Fahour said.
"This demonstrates our staff's commitment to the business and we acknowledge the effort of our hard working staff and the important contribution of our contractors and licensees. We will continue working with our people, our Shareholder and the community to ensure our strong, trusted brand can evolve and grow to meet the modern communication, shopping and transacting needs of the Australian community."
| CSO performance standard | 2012/13 Actual |
|---|---|
| 10,000 street posting boxes | 15,927 |
| 94 per cent of non-bulk letters delivered on time | 95.5 per cent |
| 4000 retail outlets nationwide | 4429 |
| 2500 outlets in rural and remote areas | 2561 |
| 98 per cent of addresses to receive deliveries five days a week | 98.8 per cent |
| Financial performance | 2011/12 | 2012/13 | Year on Year |
|---|---|---|---|
| Corporate revenue | $5126m | $5,893m | +15% |
| Profit before tax | $367m | $403m | +10% |
| Profit after tax | $281m | $312m | +11% |
| Australian Government dividend | $194m | $244m | +26% |
| Return on equity | 16.8 per cent | 18.5 per cent | +170bsp |
| Parcel & Express Services | $275m | $355m | +29% |
| Retail Services | $178m | $201m | +13% |
| $(117m) | $(187m) | (60%) | |
| Regulated mail services loss | ($187m) | ($218m) | (17%) |
| Non-regulated commercial services profit | $555m | $648m | +17% |
| 2009 | 2010 | 2011 | 2012 | 2013 | |
|---|---|---|---|---|---|
| Mail Volumes (m) | 5,323 | 5,145 | 5,038 | 4,843 | 4,580 |
| Revenue ($m) | 4,975 | 4,856 | 4,987 | 5,126 | 5,893 |
| Profit Before Tax ($m) | 380.9 | 103.0 | 332.3 | 366.7 | 402.8 |
| Profit After Tax ($m) | 260.5 | 89.5 | 241.2 | 281.2 | 311.9 |
| Profit/Loss from reserved services ($m) | (69.2) | (250.1) | (66.5) | (114.4) | (147.4) |
| Operating profit/(loss) from regulated mail services ($m) | n/a | n/a | (122.4) | (186.9) | (218.4) |
| Operating profit/(loss) from non-regulated services ($m) | n/a | n/a | 457.5 | 555.2 | 648.1 |
| Return on equity (%) | 17.2 | 6.2 | 15.0 | 16.8 | 18.5 |
| Debt to debt plus equity | 23.3 | 26.4 | 23.6 | 29.1 | 27.3 |
| Interest cover (times) | 11.0 | 4.6 | 10.9 | 10.8 | 13.7 |
| Ordinary dividend - cash ($m) | 277.8 | 171.9 | 78.5 | 193.9 | 243.7 |
2 Amounts prior to 2011 included the collection, processing and distribution of international inbound letters and packets (weighing less than 2kg) in accordance with the arrangement of the Universal Postal Union. This is now included within regulated services.
3 Return on equity is calculated as profit after tax as a percentage of equity. Equity has been normalised to remove the impact of the group's net superannuation liability/asset.
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