Remind me why I don't want Australia Post in my life - again.
On the Australia Post Facebook Page was this issue.
It was expertly handled by Alice, a fictitious moniker for someone in Australia Post, who handles the social media "issues" that arise like people getting their stuff stolen while it's in the hands of Australia Post.
https://www.facebook.com/australiapost/posts/10151022705685667
Disgruntled Customer
September 25, 2012 ·
I'd like to report mail fraud and mail theft however your "contact us" service on your website have been obstinate and are not helping.
- Rhys Maylam likes this.
Australia Post
Hi DC,
I'm sorry to hear you've had trouble lodging this complaint with us through our website. You can also call us on 13POST and we will take the details for you and follow up.
AliceSeptember 25, 2012 at 8:34pmDisgruntled Customer
I cannot call as i work full time and do not have the time or patience to spend my 30 minute lunch break on HOLD!September 25, 2012 at 8:37pm- Australia Post
I understand your difficulty Lauren,
If you are unable to call, and the "Contact Us" link is not working for you, then your only other option would be to put all the details in a letter and send it to GPO Box 9911 in your capital city.
AliceSeptember 25, 2012 at 9:03pm
OK lets put this into perspective.
The People in the Australia Post Social Media Customer Care Team do basically 4 things.
1. They usually take AGES to respond to peoples inquiries.
Quite often they either ignore them or never respond at all.
2. Most of the people in the AP social media team, do nothing more than feed people bullshit in the form of "do nothing, say nothing, non engaging" copy paste generic replies - which everyone can see straight through and it pisses people off.
3. The AP social media team delete hundreds of posts from their Facebook page - entire threads - and they lie by saying "Oh no it wasn't us..." and then they try to sleaze their way out of with by saying it was the users doing it themselves, or it was Facebooks profanity filters...
But I have read many of the posts - and indeed threads, and no where in them was people saying, "You lying cunts" - and the deletions are only happening during Australia Post eastern standard time, business hours. (Melbourne Victoria)
Meaning you could put up a post about huge amounts of your mail being stolen and all the bad service on Monday and it would be gone by Tuesday.
But if you put the same post with the same content, up after 7pm Friday, it would stay up Friday, Saturday, Sunday and when Monday came - it would be gone by Tuesday.
So the person / people employed as the Australia Post Social Media Customer Care Team - have been deemed as buck passing bullshit artists by the people who use the social media sites...
To take the next step - about this person raising the issue of staff in Australia Post - via the contact us web page, failing to act on her complaint of fraud....
Here is where we see the expert lying and evasion of the Australia Post Social Media Customer Care Team in action.
1. Person complains about mail fraud, to Australia Post via their website.
Giving a reasonable stab at it - we could say they have made 1/2 a dozen attempts via the "Contact Us" dept - before coming to the Australia Post Facebook web page.
They say, "The contact us section are obstinate and are not helping"
They are NOT getting any help from the people in the "Contact Us" part of Australia Post - so they are going to the Australia Post Facebook page for help.
But I am assuming - it's probably the same staff......
So this means that Australia Post's "Contact Us" department has these issues;
a) The staff are bludgers; or
b) The website is not working; or
c) both; or
d) It's badly managed and badly run; or
e) All of the former.
There have been a billion complaints about the total lack of service - so lets just go with e).
2. Aussie Post Alice - CHANGES the issue from the staff are not helping, to "I'm sorry to hear you've had trouble lodging this complaint".
No Alice - the complaint HAS been lodged and the Australia Post staff are refusing to act on it.
3. In doing so - she avoids having the matters of mail fraud being put up on the Facebook page - for others to read about (until they can delete it when they think no one is looking).
4. Aussie Post Alice also avoids the discussion of what the staff of the "Contact Us" section have done or not, to have lead the person to come to the Facebook page to seek help.
Another out of sight and out of mind sleight of hand.
Out of the public arena - without ever having been put up onto the Facebook page...
Mail fraud and bullshit customer service - just eased off the table with a nudge of the elbow... While Aussie Post Alice says, "Look at the hands, Look at the hands"...
5. Aussie Post Alice says to then call them - on the telephone, to lodge the same complaint, with the same company, with the same staff, who quite frankly - didn't give a flying fuck about this persons mail fraud issues - the first 1/2 a dozen times it was put to them.
6. The Customer responds:
"I cannot call as i work full time and do not have the time or patience to spend my 30 minute lunch break on HOLD!"
Wow - the Australia Post National Crawl Center - where people - the business, the bread and butter, the ones from whom we earn an income from, won't put up with being stuck on fucking hold for half an hour....
Why should they?
Especially not for reporting the same issue, to the same staff, in the same company - who didn't give a flying fuck for the complaint when it was lodged via the website, and then have to hang around on hold for half an hour (or longer) during their lunch break.
The complaint has been lodged and is not getting acted upon, the issue is chasing up THAT issue, with THOSE PEOPLE who are handling it.
But what Aussie Post Alice done? She has told the customer who's shit is getting stolen, and who's complaint is not getting acted upon, to call the call centre instead.
Evasive, game playing and manipulative - it's called fucking you around until you give up and go away.
7. But the bullshit continues with Dear Aussie Post Alice saying this to the customer:
"If you are unable to call", - No they did not say they cannot call - they said they are not prepared to put up with being on hold for half an hour and then maybe - the on going bullshit of if they don't hang up on you or you get diverted to the wrong dept or they promise a call back and never make it....
So the matter has progressed from Mail Fraud being complained about and the staff failing to act upon it - and Aussie Post Alice is playing here we go around the mulberry bush, by diverting the matter to the call centre, instead of dealing with the issues.
Aussie Post Alice goes onto say "and the "Contact Us" link is not working for you," - which she never did say - she said the staff were uncooperative and were ignoring her.
"then your only other option would be to put all the details in a letter and send it to GPO Box 9911 in your capital city."
Alice
So while Alice bullshits and side steps everything...
INSTEAD OF dealing with the issue her self via the Australia Post Facebook Page -
Aussie Post Alice says to write it all down in a letter and post it to us....
Why? The complaint has already been sent in - Fuck.....
Bloody bullshit artists and their side stepping and lying and buck passing....
Lauren Levia, the customer, as would any other sane person would, says, "My mail is being stolen etc., I report it and expect action upon the issue, and all you do is try to run me around in circles with your never ending buck passing bullshit."
And Aussie Post Alice - in the space of 2 whole lines - lies to her about 4 or 5 times, and tells her in no uncertain terms that Aussie Post Alice through manipulative side stepping and evasiveness, will do nothing to help her and this could be summed up as this:
Aussie Post Alice has just told the customer to go fuck themselves about 6 or 7 times within 2 lines of text and in under 10 seconds.
Lauren Levia and all the rest of the people they fuck around with their never ending bullshit, then resorts to almost 100% emails, and insisting that suppliers send her gear by NON Australia Post courier for other deliveries.
If Australia Post is the source of your problems, then eliminate the source.
Take your business else where.
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