This is an earlier post in it's entiriety - from Product Review.

This dump it and bump it feature is becoming more and more common with users of Australia Post....

The customer and suppliers get fucked around badly, the customers refuse to have any more deliveries by Australia Post, and they go and tell all of the people / companies who they buy stuff off, that if you continue to send my packages by Australia Post, then we will not be buying anything, anymore from you.

They are telling it to all their suppliers - because they are just so totally sick of the bullshit.

The suppliers are getting lots of feedback from lots of other customers.

And the suppliers are changing to NON Australia Post Couriers....

There is a real sting in the tail about this:



What the management of Australia Post say:

http://auspost.com.au/business-solutions/domestic-shipping-for-businesses.html

Does your business send parcels within Australia? We're here to help. Australia Post has been in business for over 200 years, and we deliver to 11.2 million delivery points across the nation. We're the largest and most trusted parcel delivery network in the country.



What the customers say about what the management of Australia Post say:
http://www.productreview.com.au/p/australia-post-eparcel.html

sigh. just like everyone else on this site...

1 out of 5, reviewed on Jan 09, 2015

...I wonder why people use Australia Post eParcel.

Received around 20 packages in 2014 from various organisations. About half of those where eParcels. Of the other organisations (not Australia eParcel) that delivered parcels - all excellent. Good tracking, fast delivery, actually make an effort to see if I am home and can hand over the parcel.

Then we come to the 10 or so 'delivered' by Australia Post eParcel;

1) One was lost. Went through the complaint procedure (nightmare, rude customer service on the phone, they hung up on me, twice). The entire complaint procedure took 3 weeks (after waiting for 2 weeks for delivery). It was lost - Australia Post told me. Oddly after they said it was lost the item did eventerally turn up - box destroyed and obviously been exposed to water - 7 weeks after being sent from WA to metro VIC.

2) Three were delayed. Over two weeks from Syd metro to Vic metro, for 2 parcels. The online tracking tool just said "in transit". One parcel went from QLD to Vic metro in 2 weeks. The online tracking system sort of explained what was going on, as it indicated the parcel was in Adelaide for about a week. What was it doing in Adelaide? Customer service, once again, were rude and literally could not care less.

3) Three were shipped in reasonable time (around 3 days from Syd metro to Mel metro), but the delivery person did not attempt to deliver, and item was sent to a local post office for collection. There was no knock on the door, and yes I was there all day....waiting. Two of the three failed deliveries did not have a "missed you card" left. Only reason I know the post office had the parcel as the on-line tracking tool said it was ready for collection.

4) One other failed delivery did leave a "missed you card". Went to the correct post office as indicated on the card - they didn't have it. Went back the next day - they didn't have it, but said it was at another post office (it was).

5) Two other parcels arrived in a reasonable time and were delivered to my door by a friendly courier driver. Amazing!

2/10 parcels sent by eParcel arrived in a reasonable time and where correctly delivered. (8 out of 10 did not)*  That's not good.


(*My addition)

The conversation continues:

Australia Post
Australia Post Official
Hi Pablo,

That's not good at all. I am sorry that you had so many issues with your parcel deliveries last year, but I'm glad to hear that you raised an investigation for one of them at least. Did you contact us about the lack of delivery attempts, and incorrect information on the card?

Alice
Australia Post posted on Feb 02, 2015



pablo

Hi Alice

Sorry you got the short straw to do the monthly "smile and vaguely apologise" role.

No, i did not contact AusPost about the lack of delivery attempts/incorrect information, as my experience with AusPost customer service has been total indifference and as i said before, AusPost customer service hung up on me when i was asking about the missing package (the one that did turn up damaged 7 weeks late). I am too scared to talk to your customer service.

You are well aware the reviews on this web page are 98% totally negative and you have a 'score' of 1.4 / 5. You need to talk to your boss and escalate this to upper management. I suspect the upper layers of AusPost are just rolling with the profits and accepting a pile of annoyed and disappointed customers as the cost of making profit.

Anyway, i've told all the suppliers that i have used that i will not buy from them if the continue to use AusPost. Suggest everyone reading this should do the same.

One company - a large online kitchenware supplier - actually said sorry and will especially for me send items by an alternative to AusPost. AusPost is their official courier partner, but the fact they weren't surprised i had problems with AusPost and they offered an alternative courier company says a lot.

cheers

pablo posted on Feb 02, 2015