Grossly incompetents fuck customers off with bullshit service - market capitalises on consumers needs.
If there is ever a case of a grossly incompetent service, creating lemons for the competition, who have turned the lemons into lemon aid - this is it:
OK... without getting too specific....
While not totally true, this is a great euphamism, for this article:
"I have yet to see a greater capitalising on an opportunity, by a group of people, for a group of people, as a result of the singular efforts of one group of people, consistently acting against the interests of people who pay their wages, in being as infexible and unresourceful, by acting as obstructionalistically as possible, when those people asked for their needs to be met, in a way that reasonably justifies the continuing use of those services."
OK - Australia Post - a nieche market, and geographically fixed location serice locations, with retarded copy cat "us too" banking hours of business.
9 am - 5 pm, Monday to Friday.
Postal Services - only from the Post Offices, during Post Office hours.
Along comes the internet, and like why spend $50 (not including, paper, printing costs, time - time to take them to the post office etc) to post 20 x 50 page documents, @ $2.50 each, when you can just save them as PDF's and email them directly from the computer you produced them on?
Once the business and general population caught on that this was the way to do things,there goes an enormous amount of the mail business.
What did the idiots running Australia Post do?
Did they quickly switch to pick up from the senders premises? No.
Did they switch to a 2 day a week delivery schedule - like Tuesday and Thursday - for everyone, with a paid for daily delivery service for those who needed it? Nope.
What did they do?
They resorted to a totally unethical and extremely wasteful practice called junk mailing, that almost all people HATE,and a hundred million dead trees and a hundred billion other dead creatures didn't think much of either...
PostBill Pay - what is or was that? Oh it's like Bpay, but you can't do it via internet banking, you gotta do it from inside a post office... Fucking awesome and no one accepts this fuck-shit of a payment system - any where.
The Digital Mail Box - a total cunts act of a system - that has been a global failure every where, but the idiot CEO is still pushing this diareah up the hill.
Load and Go cards - Epic Failure.
Gift Cards (christmas cards, cards containing cash, etc...) What doesn't get stolen through the post? Well people now send money to the dearly beloveds bank account instead....
The cost of international christmas cards? Almost everyone has just stopped sending them.
Postal theft? Parcel Tracking? - Pass.
The cost of postage for parcels in Australia and overseas? The amount of people in Australia who the MANAGEMENT of Australia post were not able to put out of business, all changed to couriers.
People now have a number of couriers and delivery services on speed dial.
And the management of Gestappo Post resorted to poaching customers from licensed post office operators...
They got in "we pay you peanuts" - mostly casual contractors on visas etc., and starved out the licensed post office operators.....
Then we get the issues of being carded(when people were home), and parcels being left at some place several suburbs away....
When people were asking for an after hours and Saturday services - and despite zillions of requests for this, with the demographics to prove that many people are unable to get to a post office during "Australia Post Hours" - and despite the fact that many other businesses traded 24/7 - or till 7pm, or 10pm Fridays and Saturdays etc., the management of Australia Post for the most part, kept the rigid Mon - to Fri - 9-5 post office hours.
What has this endless enterprise of bullshit and buck passing achieved?
Other delivery services such as Toll etc., began doing deals with news agencies - who have customer friendly hours...
And now Toll and Ebay have done deals with the supermarkets, as parcel pick up points....
About the only monopoly Australia Post gas left is passport and visa applications... But after all of the hundreds of these that get stolen by Australia Post each year, it would be easier, quicker and cheaper to buy one from the Sunday markets.
In summary, "You'd be hard pressed to do a better job of turning customers into visciferal enemies and giving the business to the competition, than what the $40 million a year of dead wood, composing the bloated pay packets of incompetence of Australia Post's management have done."
As Follows:
http://www.smartcompany.com.au/technology/online/45835-independent-supermarkets-and-licensed-post-offices-concerned-as-woolworths-prepares-to-deliver-ebay-packages.html#
An eBay collection counter
EBay Australia will soon allow their consumers to pick up their purchases from Woolworths and Big W stores, with the news raising concerns from some independent supermarkets and licensed post offices.
It comes at a time when interest is growing in ‘click and collect’ services, with David Jones’ launching its service in August of last year. Meanwhile, growing losses in Australia Post’s letter delivery service were recently blamed for a 56% fall in the organisation’s profits, with pressure mounting on licensed post offices.
The Woolworths-eBay partnership will initially be rolled out across 90 Woolworths and BIG W stores across Sydney and Tasmania.
The service will offer deliveries from major eBay sellers including Your Home Depot, No Frills, Surf Stitch, Mytopia, Futu Online and Golfbox. It will then expand to include 250 sellers within two months.
In a statement, eBay merchant development director Hamish Moline said the deal will give entrepreneurs and small businesses the chance to boost their reach and introduce an additional revenue stream.
“The online retail industry is growing faster than ever. Last year, Australians spent $16.4 billion in this sector alone. As it continues to expand, the traditional retail model is evolving and the lines between online and offline blurring. Consumers now expect a more bespoke experience that meets their needs,” Moline says.
However, Licensed Post Office Group chair Angela Cramp told SmartCompany supermarkets are not a good substitute for parcel delivery through a licensed post office.
“People need to understand that parcel storage and management is not something you can do without labour,” Cramp says.
“When you go into a Woolworths, you see rows of checkouts with only three staff and even there they want you to do it yourself these days.”
“Just imagine you spent $200 buying something on eBay. There is a lot of trust that the parcel will be properly secured and the customers trust that it will be delivered correctly.
“Now, just imagine a 16-year-old checkout chick in charge of all that… That won’t be a great mix in the long term.”
According to Cramp, the role of handling and delivering parcels is one that Australia Post and its licensed post offices are uniquely positioned to do.
“This last mile delivery needs to be an area where Australia Post needs to really stand up and become the expert in delivery,” she says.
The plan has also raised concerns among some independent retailers. Jos de Bruin, chief executive of independent supermarkets association Master Grocers Australia, told SmartCompany the major supermarkets already hold 75% market share and the move could entrench that position further.
“It’s another way of bringing the customers into their stores. Now I’m not sure it’s what consumers want – we’ll have to wait and see what the market says,” De Bruin says.
“Business is about competition and innovation, and for Woolworths, this is one of those ideas that could increase foot traffic to their stores. Some in the independent sector would say this will just further increase their dominance.”
“We as Australians need to be very careful that we aren’t helping market dominance while lessening competition, because that will hurt consumers in the long run,” he says.
In a statement, Woolworths Marketplace general manager Emily Amos said the partnership will change retailing in Australia.
“Woolworths is Australia’s largest domestic retailer and we know our customers are busier than ever and are looking for greater convenience and ease in everything they do. This new service will help them make best use of their time by removing the need to wait at home for a parcel to arrive,” Amos said.
For its part, a spokesperson from Coles told SmartCompany in a statement Coles was the first online retailer in the world to offer consumers smart lockers, with the retailer piloting its first smart lockers at Windsor in VIC during 2012.
“Coles has 100+ Click & Collect collection points nationally. Customers can collect at stores, where they receive a valet-style service with their order delivered to the boot of their car, and at refrigerated smart lockers which are located at Coles Express service stations,” the spokesperson says.
“Over half of the population in Australia are within a 10 minute drive of a Coles Online collection point. We have plans to grow this to over 90%, giving many more customers the option for convenient pick up close to home.”
“We are currently working with other Wesfarmers businesses about putting Coles Online smart lockers at their stores, which will bring even more convenience to our customers.”
EBay Australia will soon allow their consumers to pick up their purchases from Woolworths and Big W stores, with the news raising concerns from some independent supermarkets and licensed post offices.
It comes at a time when interest is growing in ‘click and collect’ services, with David Jones’ launching its service in August of last year. Meanwhile, growing losses in Australia Post’s letter delivery service were recently blamed for a 56% fall in the organisation’s profits, with pressure mounting on licensed post offices.
The Woolworths-eBay partnership will initially be rolled out across 90 Woolworths and BIG W stores across Sydney and Tasmania.
The service will offer deliveries from major eBay sellers including Your Home Depot, No Frills, Surf Stitch, Mytopia, Futu Online and Golfbox. It will then expand to include 250 sellers within two months.
In a statement, eBay merchant development director Hamish Moline said the deal will give entrepreneurs and small businesses the chance to boost their reach and introduce an additional revenue stream.
“The online retail industry is growing faster than ever. Last year, Australians spent $16.4 billion in this sector alone. As it continues to expand, the traditional retail model is evolving and the lines between online and offline blurring. Consumers now expect a more bespoke experience that meets their needs,” Moline says.
However, Licensed Post Office Group chair Angela Cramp told SmartCompany supermarkets are not a good substitute for parcel delivery through a licensed post office.
“People need to understand that parcel storage and management is not something you can do without labour,” Cramp says.
“When you go into a Woolworths, you see rows of checkouts with only three staff and even there they want you to do it yourself these days.”
“Just imagine you spent $200 buying something on eBay. There is a lot of trust that the parcel will be properly secured and the customers trust that it will be delivered correctly.
“Now, just imagine a 16-year-old checkout chick in charge of all that… That won’t be a great mix in the long term.”
According to Cramp, the role of handling and delivering parcels is one that Australia Post and its licensed post offices are uniquely positioned to do.
“This last mile delivery needs to be an area where Australia Post needs to really stand up and become the expert in delivery,” she says.
The plan has also raised concerns among some independent retailers. Jos de Bruin, chief executive of independent supermarkets association Master Grocers Australia, told SmartCompany the major supermarkets already hold 75% market share and the move could entrench that position further.
“It’s another way of bringing the customers into their stores. Now I’m not sure it’s what consumers want – we’ll have to wait and see what the market says,” De Bruin says.
“Business is about competition and innovation, and for Woolworths, this is one of those ideas that could increase foot traffic to their stores. Some in the independent sector would say this will just further increase their dominance.”
“We as Australians need to be very careful that we aren’t helping market dominance while lessening competition, because that will hurt consumers in the long run,” he says.
In a statement, Woolworths Marketplace general manager Emily Amos said the partnership will change retailing in Australia.
“Woolworths is Australia’s largest domestic retailer and we know our customers are busier than ever and are looking for greater convenience and ease in everything they do. This new service will help them make best use of their time by removing the need to wait at home for a parcel to arrive,” Amos said.
For its part, a spokesperson from Coles told SmartCompany in a statement Coles was the first online retailer in the world to offer consumers smart lockers, with the retailer piloting its first smart lockers at Windsor in VIC during 2012.
“Coles has 100+ Click & Collect collection points nationally. Customers can collect at stores, where they receive a valet-style service with their order delivered to the boot of their car, and at refrigerated smart lockers which are located at Coles Express service stations,” the spokesperson says.
“Over half of the population in Australia are within a 10 minute drive of a Coles Online collection point. We have plans to grow this to over 90%, giving many more customers the option for convenient pick up close to home.”
“We are currently working with other Wesfarmers businesses about putting Coles Online smart lockers at their stores, which will bring even more convenience to our customers.”
http://www.brw.com.au/p/tech-gadgets/woolies_parcel_ebay_take_crowd_australia_zC4lXK3FYUflhlTZPaUgsL
Woolies and eBay take on Australia Post and the start-up crowd in parcel deliveries
Published 24 February 2015 12:57, Updated 25 February 2015 10:55
eBay’s Hamish Moline and Woolworths’ Emily Amos say this is a true partnership with mutual investment and mutual benefit. Photo: Louise Kennerley The service will allow eBay shoppers to select their local Woolworths or Big W store as one of the delivery options. The service launches at 90 stores across Sydney and Tasmania and with a limited number of eBay sellers.
Emily Amos, general manager for Woolworths Marketplace, says the service will cover most stores in Sydney and every store in Tasmania, but the goal is to roll out nationally over time.
“We chose Sydney and Tasmania because they both have good online penetration,” Amos says. “It was important for us to have a balance to make sure that operationally we could do delivery for both metro and rural areas.”
Hamish Moline, eBay merchant development director, says launch retailers include Your Home Depot, No Frills, Surf Stitch, Mytopia, Futu Online and Golfbox and will expand to 250 sellers within two months.
“We obviously need to test these things and make sure that the technology is working and all the operational changes are working, so we’ve launched with a limited number of sellers and the plan is to roll it out to as many sellers as possible,” Moline says. He adds two out of three items on eBay have free shipping and those sellers were able to move on to the new service first.
Woolworths already has a “click-and-collect” service for its own retailers, for example allowing shoppers to order online from Big W and collect from a Woolworths supermarket. Developers had to integrate the Woolworths system and eBay’s back-end so the supermarket would know when to expect goods. However, Amos says it was a “fairly standard technology integration” and Moline adds there was probably more work involved in training the store employees.
The system does not yet cope with returns but Amos says this will be introduced in future.
Research in February, 2015 commissioned by eBay suggests one in five online shoppers in Australia buys online once a week, yet almost half are not permitted to receive personal deliveries at work. Almost one in four have taken holiday or worked from home in order to receive an online delivery.
Competition and innovation
A number of businesses are trying to cash in on the opportunity in parcel deliveries. For example, ParcelPoint offers deliveries to convenience stores, while Pack & Send is expanding its network, and Connect offers deliveries to newsagents. TZ Ltd wants to put a digital letterbox outside every home, while Australia Post has offered lockers for some time, winning a place on the BRW Most Innovative Companies list in 2012. The competition in the profitable parcel delivery business has hit Australia Post hard, with the postal service most recently proposing to charge $1 for standard letters to make up the shortfall.David McLean is one such entrepreneur trying to seize the opportunity in this space. A former Microsoft executive involved in the launch of Xbox in Australia, McLean is now founder of Hubbed, which operates the Connect service. McLean says he has received some private investment, though McLean and his family are the only shareholders listed with the Australian Securities and Investment Commission.
Under the Connect model, newsagents are paid to receive parcels and they also benefit by enticing online shoppers to visit the store in person. Customers can select to have parcels delivered to the newsagent and it also operates as an extended hours option for collecting failed deliveries. The service is available for a wide number of brands, including foreign retailers such as Marks and Spencer and Nordstrum, and local ones such as The Iconic, and Kogan. The availability of the service depends on the delivery network the retailers use; Couriers Please is a Connect partner, for example.
Hubbed launched in 2013 for outbound parcels but only opened the Connect service for newsagent delivery in November 2014, with 600 initial outlets. McLean says the company is bringing newsagents on board one by one to ensure a certain level of compliance and the company is on track to have 1000 newsagents on board in the first half of this year.
McLean says he is unfazed by the increasing competition because online shopping is growing at such a rapid pace that there is room for more than one answer to the problem of delivery. “Ultimately I think the winner will be convenience,” he says. “Consumers will choose the option that is most convenient.”
Woolworths’ Amos says the Woolworths service will thrive amid intense competition because the service fits into everyday life.
“I think what makes this one special is we’re using the fact that the vast majority of Australians are doing their grocery shopping once or twice a week, so we’re bringing the service to something they do very regularly and they don’t need to go out of their way because we’re on their way,” Amos says.
The commercial details of the arrangement between eBay and Woolworths is undisclosed, but both Amos and Moline say it was about both companies making an investment for shared benefit. While both companies are focused on making this deal work right now, longer term the deal is not exclusive on either side.
http://www.theaustralian.com.au/business/opinion/toll-bid-will-make-life-harder-for-australia-post/story-e6frg9io-1227223542694
Senior Writer/Columnist
Melbourne
WHEN the folks from Japan Post knocked on his door in early December Toll’s Brian Kruger didn’t realise he had just landed arguably the best job in corporate Australia.
An $80 billion giant was about to offer him and his management team the chance to spearhead its Asian expansion.It wasn’t until the middle of January that the formal offers and concrete talks began but by yesterday the message was loud and clear Kruger has landed in a dream job.
Japan Post is a holding company owning a bank and the regular mail and parcels business it owns is about to be privatised by the Japanese government
The Japan Post point man on the deal was strategy chief Hiroshi Shiraishi.
The $6.5 billion takeover almost personifies what Trade Minister Andrew Robb was hoping for from the Japan free trade agreement because here is a cross-border company actually facilitating the trade deal.
Japan Post looked at its peers and worked out the best way to expand offshore was to keep local management in place, just as Kirin has done with Lion.
That means if shareholders approve the deal Kruger will have a new boss in Tokyo.
The deal is also a tribute to Toll’s Paul Little because his drive to get Toll into Asia put it on the map in a way most Australian companies will never realise.
Japan Post saw what Little, and then Kruger, were doing and threw its muscle behind them.
This came just as Kruger was coming under board pressure to fast-forward growth plans.
If this deal is Kruger’s dream it is also probably Australia Post’s Ahmed Fahour’s biggest nightmare because now he has a muscled up competitor with genuine Asian credentials.
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