The local postie is up to his usual bullshit - again.
OK I had to service an electric motor, and in removing the old fan, which was stuck on very hard, I actually had to break it to get it off...
Mmm K.
It's about 130mm in diameter, 35mm thick...
Something like this:
So the seller sent me a new one, and he sent to me in a little $8 parcel post satchel.
It supposedly came to my letter box - and yet it never arrived.
The black (top) slot is about 25mm high by 290mm wide
The parcel "boxes" are about 150mm wide, by 240mm high and perhaps 250mm deep.
You see me and the seller, have a very interesting relationship.
He is from China, and while he likes a good whinge, he dislikes being fucked around, having his customers fucked around, and and he dislikes people that interfere with his business - every fucking cent is accounted for and he dislikes having HIS money, that he spent on postage, wasted.
Just like me.
So after some discussions, he read the fine print on the RETURN TO SENDER label, and sent me the photos.
The local postie - with his very queer ideas of customer service, had circled:
"Refused."
And had written underneath that - "Won't fit into mail box."
So in the last few months, FOUR bowel scan kits have not arrived, and this is another parcel, one of several, that have been sent back - when they shouldn't have been, and other assorted packages and correspondence have gone missing.......
I remember seeing one of his former employees, shouting at them across the counter, "Are you trying to fuck with my head or something?" - concerning their own festival of fucked up and crazy delivery services.
So anyway, I asked the seller for the motor cooling fan to be resent by courier, and it arrived 2 days later.....
This is the local postie doing these "whacky daze delivery services"
The guys name is Russell King.
Manager Charlton LPO,
68 High Street, Charlton VIC 3525.
(03) 5491 1654
And here is the dump of a post office.
Over the longer haul:
In a nutshell, he and the crap he tried on which included flipping out every year or two, inventing stories and waving his fist in my face over the counter on 5 separate occasions, he was responsible for my deciding to use the postal services, in another town.
The postal services in Wedderburn, were SO bad, being the people running that outfit, were coming out with seriously crazy shit, that they are responsible for my choosing to not use Australia Post at all.
The administration of Australia Post, and the incredibly bad service there, and how they side stepped, bullshitted and covered up all this crap - with even more crap of their own - to me and staggering amounts of other people, were the main driving force for my choosing to start up this blog.....
The prior - are summed up in total here:
http://you-shit-me.blogspot.com.au/2012/11/fuck-australia-post-national-crawl.html
And still, they continue on with their fucking crap.
They treat customers like shit, business is going badly, and still they just can't fucking help themselves and try even more of their crazy shit on, with the remaining customers - and even with the ex customers....
I haven't been in that dump of a post office, in any meaningful way, for years...
And he is sending the parcels back and lying to the people who sent it....
LOL
And life goes on.....
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The follow on from this:
With Russell King, declaring that a parcel should be sent back, because it didn't fit in the letter box.... (Yes you read that right)
Well first off it's not a letter, it's a package.
And here is the same type of package, resent via different routes - which I just happened to place in there - for demonstration purposes...
"Oh my god, the package doesn't fit in the letter box, because it's NOT a letter, but it fits in the PACKAGE part of the letter box, because it's a fucking package.
How fucking awesome."
And here is the motor cooling fan, minus the package....
So there is room inside ONE of the boxes, for about EIGHT of the same packages..
LOL
And in deciding to complain about this posties idiot bullshit - fucking with the mail etc..
It was nice to find out that the retards managing Australia Post, in deciding to centralise all contact with Australia Post, away from all the agencies, to a single call centre number...
Well the retarded management of Australia Post, cannot do basic pencil and paper calculations.
You see in making up these numbers simply for demonstrative purposes, with the averaged and peak amount of incoming calls to Australia Post, "The call loadings" require sufficient people to answer the calls, i.e. 10,000 calls per hour on average to all the agencies / post offices in Australia with an average call time of 6 minutes, require 1000 phone operators - and to keep the call waiting time to 3 to 5 minutes or less...
After several calls to AP - to report this postie, that a couple of years AFTER the call centre/s upgrade - it was fun to find out there are call waiting times of like an hour or more....
Yes - calling Australia Post - your on hold for over an hour...
More like an hour and a half....
And this is like 2 months before christmas.
I fell asleep waiting for them to answer...
Listening to recorded messages does that for me - like why take sleeping tablets - just dial up some fucking company that has 10 minutes of recorded messages that go like this, "Press 3 for xyz dept, press 4 for abc dept.. etc..." and I am out like a light.
It's like the anesthetist giving you drugs, prior to being operated on, and sticking the IV line in a vein, pumping the drugs in, and saying, "Count backwards from 10..."
10.
9.
8.
7............
And I also think, "Well the fastest way to lose business is to not provide it."
With sleazy scammers like Fahour (ex rat bag banker), I would find it hard to find more or better ways to run a business into the ground, than insidious "under the radar" bullshit like this.
Why not? The idiot liberal governments did it with Telstra - and a bunch of retarded CEO's from the USA - collapsing a national company and driving it into a privatised corporation - so why not with Australia Post?
Call waiting times of an hour or more, and it's still a month and a half before fucking christmas....
So we have the genius postie and his crap on one side and professor dangle dick, "The six million dollar man" - on the other.....
Awesome.
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What this comes down too - the local postie and his bullshit that is, is this:
Some one sends me a part, via Australia Post.
They spend their time, and $8 to do it.
The part comes all the way up here.
The local postie wants to fuck me around... and he sends it back.
Then I have to go chase this up, the seller spends another $8 and I pay $10 in freight.
So the local postie doesn't do what he is both obliged and gets paid to do.
He sends the parcel back, which he should not have done.
He lies to the sender, about the package not fitting in the letter box.
He does the sender out of his $8.
The profit that Australia Post would have made, is pissed away by his sending it back.
And to get a resend, the seller is TWICE out of pocket, and I am out an additional $10 for freight.
So rather than call up the Australia Post National Call Centre with their HOUR + call waiting times - for like the 3rd of 4th time in several days, I call up the mail fraud line - privatised to Price Waterhouse and Cooper, and report it, and then ask to that I and the sender be reimbursed - with a link to this page, with the pictures in it.
And the profit, what ever there was to be made on a single delivery, now turns into a fiscal liablity of several hundred dollars for AP.
It's going to be interesting to watch the fall out from this one.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
And as the days, weeks and months go past.....
No reimbursement of self or sender, for the resend.
Nothing at fucking ALL from Australia Post.
Meanwhile......
Plenty more stuff - ONLY coming by courier.
Ebay pickups - via independent delivery points.
Pick ups - on the way past...
Australia Post - and the local.... who?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
OK it's been over a month since I reported the postal fraud by the local postie..
Call taken by Price Waterhouse and Cooper.
They send it onto the MANAGER of the Australia Post Customer Relations Team....
10 days to respond to the issue - Australia Post claim...
30 + days and not a peep out of them thus far.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Mean while this thread on the Whirl Pool forums, about Australia Post, has grown.
There are now 7 groups of 100 pages per group, with about 20 or so comments per page....
This thread is for discussion of Australia Post, including item tracking and "sorry, we've missed you" cards.
This is page 5 of 7, soon to grow into page 8.... and another 100 pages of comments, then 9 etc..
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You see SO many people have had SO many bad experiences with so many people and services in Australia Post, so many times......
Even complaining about it.. like why bother?
You may as well wipe your arse with a prickly pear.
Save your time and go else where, from the beginning.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Oh Finally....
A response.
First - a quick revision.
A plain package - i.e. NO signature on delivery, that was sent to me, was sent back to the sender, by the local postie.
The local "delivery agent" - the postie, wrote on the "Return to Sender" sticker, "Won't fit in mail box".
Raised a complaint about this actual issue, AND the four bowel scan kits going missing - that never turned up, AND other parcels being sent back:
This is the response from Andrew Ballantyne, National Resolutions, Customer Sales and Service, Australia Post.
(No address, no phone number, no email address)
"Bullshit, Bullshit, Bullshit - feigned grovelling - and more bullshit"
The substance:
"After reviewing the details on your blog, I have brought your complaint to the attention of the relevant area manager, to address with the delivery officer.
After investigating, the area manager and delivery officer have advised that the article was returned to sender in line with your request for this action on signature on delivery articles. Your request for this arrangment was outlined in a letter from Geoff Williams of May 10 2013.
If you wish to alter your instruction to Australia Post, you are welcome to do so in writing to: Manager - Swan Hill Delivery Facility 17 Shepherds Road, Swan Hill Vic 3585.
Please be assured that Australia Post strives to provide a first class customer experience and regrets falling short of your expectations on this occassion.
Should you have any post related queries in the future -----
Yes bullshit, bullshit, bullshit -
Call that number with the ONE HOUR + on hold, call waiting times....."
Yours Sincerley
Andrew Ballantyne,
National Resolutions,
Customer Sales and Service,
Australia Post.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
So Ballantyne has lied, so has the local area manager as well as the local postie.
They have collectively tried to bullshit their way out of this "parcel" issue by trying to sweep it under the carpet.
Ballantyne has also refused to look into the issue of the bowel scan kits going missing, as well as the other parcels being sent back.
The area manager, had the matter reported to him, about the bowel scan kits going missing some time ago, via the national call centre - and NOTHING has been done about that - either then OR now.
That is more theft, more lying, more cover ups and more denial by omission.
And you cannot say "It was refused because it didn't fit in the mail box" and then send it back - and then say, "The package was a signature on delivery package"
AND then fortify the lying, which was based upon the local postie doing such nutso insane shit in the past, which resulted in me both refusing to go to the post office to sign for for the packages, or allow the local postie to come to my front door, and get a signature for the packages either....
So Ballantyne and co., are totally full of shit.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
People of Australia
There you have it. Team sleaze closes ranks and tries to bullshit their way out of this.
This is one more example of just how much systemic dishonesty is actually going on in Australia Post.
So now it's bat their bullshit to the ombudsmans office.
So on to fucking here:
https://www.communications.gov.au/what-we-do/post/australia-post
Complaints
Should you encounter any issues with Australia Post you can: contact the Customer Sales and Service Team via the Australia Post website www.auspost.com.au or by telephoning 13 POST (13 76 78).The only thought, "You must be fucking stupid".
Next.
https://www.communications.gov.au/who-we-are/contact-us
https://www.communications.gov.au/who-we-are/contact-us/form
"This is the issue, this is the link".
Stay tuned.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmmmm Ever had to deal with people who are fucking idiots?
You know the information goes like this:
"HI I have broken my leg and the bone is sticking out the side."
And they reply with, "What seems to be the problem?" AND "Have you tried walking on it?, Is there any pain when you press down on it?"
Well here is the numbskull response from the Ombudsmans office:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Dear Retard
Here is my brainless copy paste reply:
Thank you for your online complaint of 9 December 2015 about Australia Post. Unfortunately, the specific details of your complaint are unclear.
I therefore require some additional information in order to assess your complaint. Please provide the following:
· Confirmation of whether you were the sender or addressee of the item.
· The date the item was sent and received.
· The service used to send the item (for example Parcel Post or Express Post).
· A tracking number for the item, if applicable.
· Details of what the item was.
· The value of the item.
· Confirmation of the date you lodged a formal complaint with Australia Post.
· Details of how you lodged the complaint.
· A copy of the response you received from Australia Post (or a summary of the response if it was verbal).
· A summary of why you are dissatisfied with the response that you received.
Please provide the information requested by contacting our office using the details set out at the bottom of this email or by replying directly to this email.
If I do not hear from you by 5 January 2016, I will assume that you no longer require the assistance of our office and your complaint file will be closed. You are welcome to contact our office at a later time to discuss this matter further.
Please be aware that our office will be closed from 12pm (Eastern Standard Time) 24 December 2015 to 4 January 2016. You will still be able to forward us information in writing during that period using the following details:
Post GPO Box 442, Canberra ACT 2601
Fax (02) 6276 0123
Please include the reference number at the top of this email in your correspondence.
More information on the role of the Postal Industry Ombudsman can be found at: www.pio.gov.au.
Yours sincerely
Abby B
Public Contact Officer
Public Contact Team | Operations South
POSTAL INDUSTRY OMBUDSMAN
Phone 1300 362 072| Fax (02) 6276 0123
Email: ombudsman@ombudsman.gov.au
Website: www.pio.gov.au ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I figure that since I had supplied sufficient information already, and everything she has gone and asked for, is in this blog entry already, Abby is simply giving me the bullshit copy paste reply.
Her opening line, "Unfortunately, the specific details of your complaint are unclear." can only get ONE response.
"Well Abby, the retards in Australia Post were able to figure it out - how come you can't?"
People who respond with bullshit copy paste replies, usually give bullshit copy paste outcomes.
So I am taking pushing this bludging layabout out of the equation, and hiring someone who already has their finger pulled out, by escalating the issue within her department.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Well I got the call escalated to Abbys supervisor, TOM.
Now Tom started to trot out ALL the really well rehearsed lies, bullshit and buck passing that sleazy greasy public servants in protected (non accountable) jobs do.
I confronted him about his well oiled lying and game playing and he didn't like it.
I ended that call, and called back to "Dave" the receptionist, and I asked Dave to put me through to TOM's manager...
DAVE started playing the "in house" proceedural games and routed the call back to TOM, because TOM had told DAVE to NOT escalate the call to TOM's manager - and TOM continued to lie, play games and give me the run around.
Ohhh Ahhhhhh
In an effort to cover up for Abby, once the lying and game playing has commenced, Tom gets no credibility.
I seriously wonder how long people like this would last running a hot dog stand at a major sporting venue......
Before the customers turned on them for ripping them off, short changing them and then lying out their arses when caught.
The Federal Ombudsmans office is full of head game playing professional sleazes...
Just like Australia Post.
And I am not the only one complaining about the bullshit going on inside the ombudsmans office.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
About a week or two after this, I get a LETTER from a sleazy lying prick at the commonwealth ombudsmans office....
With a FINGER WAGGLE and a double "Tsk, Tsk, Tsk."
There are so many lying, dead beat, bludgers on the public payroll in the commonwealth public service - here is an example of one of them.
Thomas Newton - should be fucking sacked.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://www.minister.communications.gov.au/
Senator the Hon Mitch Fifield
Minister for CommunicationsMinister for the Arts
Minister assisting the Prime Minister for Digital Government
Manager of Government Business in the Senate
Minister@communications.gov.au
Dear Mitch,
What are you going to do about this?
http://you-shit-me.blogspot.com.au/2015/11/the-local-postie-is-up-to-his-usual.html
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