The Australia Post Newsroom - Hands on you cocks, fingers in your jocks.
This is a fun little article - what the Australia Post PR machine spews, and what the ex customers or heading that way, type people are saying.
What the PR machine spews.
https://auspost.newsroom.com.au/
Australia Post Newsroom
The newsroom helps journalists and other media representatives to keep pace with the demands of the fast-moving news cycle.
The site has easy access to categorised media content, media releases, broadcast quality video, audio and high resolution photos ready for quick download.
~~~~~~~~~~~~~~~~~~~~~~~
And here is the crap they trot out -
e.g. No one uses stamps anymore...
But I am surprised that Umm Ahhh'd for Hours, isn't bringing out "Bomb the Wogs" stamps - where you can spot the American weapons, on Australian planes, financed by Australian and American banks, as directed by the Liberal Party of Australia, with the money from the Australian people - landing on people in Syria...
Hell - why not go the whole hog and bring out a stamps series, of all the "wars on wogs" - that "we" as the 53rd state of the USA have declared on the people of the world, with oil and uranium etc...
And lets celebrate the Nazi Party called Australia Post - the dip shits running the defacto branch of "Australian Security" scanning everything and anything that comes through the system, from who it came and who it went too..
Using their Magic Gestapo Powers - the little black marks on white paper, that says we can be cunts without accountability - just like the East German Secret Police...
Yeah sooo they can track every aspect of everyone's lives, through their legislated powers and crap like their part in the "USA's" (private bank run) global surveillance programs - but the dead shits won't get off their arses to find the parcel they stole from you...
So fuck them.
But WTF - Alphabet stamps will do..... for now.
Australia Post is celebrating the "fair dinkum Aussie" way with the first release of a quirky set of true-blue alphabet stamps.
The fair Dinkum Aussie Alphabet stamps are jam-packed with place names, products, past times, lingo and unique Australian animals starting with the same alphabetical letter.
Each of the first five stamps are linked to one of Australia's states, and with more fun to come as future Aussie Alphabet stamps are released, Aussies are encouraged to grab a magnifying glass and have a crack at discovering how many hidden names, places and objects are to be found on each of the lettered stamps.
Featuring illustrations from Queensland and Bali-based artist Gavin Ryan, collectors might recognise Gavin's artistry from the popular Road Trip Australia series of stamps issued in 2012 and 2013.
The alphabet letters for this set of $1 stamps are:
The Fair Dinkum Aussie Alphabet stamp issue is available from 1 March 2016 at participating Post Offices, via mail order on 1800 331 794 and online at auspost.com.au/stamps while stocks last.
-ends-
The half year result was driven by the accelerated decline in letter volumes across the fixed-cost network. However it is expected changes to the letters service, implemented in January 2016, will reduce the growing losses in the mail business.
Managing Director and Group CEO Ahmed Fahour said the half year result highlighted why reform to the letters service was absolutely necessary to ensure future sustainability of the business.
"We have made a number of difficult decisions recently to help put Australia Post on the right path to take advantage of future growth in eCommerce," Mr Fahour said.
"Our financial position is significantly stronger as a result and we are further encouraged by the solid performance of both our parcels and Trusted Services businesses.
"It is essential we continue to look for new revenue streams for our business.
We are working with our corporate and government customers to build on our demonstrated capabilities offered through our national network, which already includes passport registrations, identity checks, banking and payment services.
"Importantly, we have improved our service performance and will continue to maintain five-day delivery and our vast network of over 4000 Post Offices.
"We will also look to further build on eCommerce partnerships to help our customers buy and sell online, both here in Australia and also internationally.
This includes joining Asian eCommerce giants JD.com and Alibaba on some of their most popular online shopping platforms, including 1688.com and Tmall.com."
Australia Post will release its full year results in September 2016.
Ends –
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
What the now mostly ex-customers, or heading that way - are saying.
Or what the Australia Post News Room is not saying...
https://www.facebook.com/australiapost
Cai Wu
Australia Post charge something like $17/photo. We did the photos for three people ourselves and printed a total 36 passport photos for 90cents.
Bec Amy
Can you please inform me where I can find an email address to pass on some feedback. The 100 characters on your website is not sufficient.
Hani Iskander
Why NOT deliver to my home when people are waiting there. Tracking number:
73L002538701000930204
Pathetic service. No amount of complaining in the last 2 years made any difference. Only way seems to be not to buy anything online which uses the Australia Post delivery system
Hani Iskander
Australia Post should spend their money on drivers to deliver parcels, instead of on social media propaganda.
Stacer Matthew Elkin
I'm expecting 2 shirts from the states but haven't arrived in my Melbourne address yet! Getting worried 😮
Andrew Parker
Hello Australia post. What is going on with this delivery? EBA00009841401008380901
Joel Liston Loz Bond
I was just scrolling through everyones complaints and it looks like they don't respond even though it states you can have issues resoled by them through their social media with links directing you to here... pretty poor service really. Luckily I also found the link to the ombudsmen if you're having issues with Australia post resolving your complaint. http://www.ombudsman.gov.au/making-a.../postal-industry
Naomi Ryan
Social media is also good for shaming bad service. My complaints today have fallen on deaf ears with no assistance at all. 1st email "I posted an express post parcel yesterday 16/03/16 in the express post box on Lorimer St Port Melbourne 3207 at 4pm, it states on the front of the box that the mail is picked up at 6pm. Parcel should have been delivered today yet the tracking number is saying pending!!! What has happened, this is a very important package that has been mailed on behalf of (media personality) and is of very high importance. Please find the parcel, track 606 18639523 092 and contact me immediately.
Called customer service told to look at the website!!!! Looked at the website only to confirm what I already knew.. 2nd email " I have spoken to customer service and been told the delivery will not show up on tracking until delivered!!! The aust post facility is less than 1km from the express post box and I would expect that all things picked up should be scanned upon reaching the facility. What is the point of having a tracking number?? I was told to look at website, according to the website express post is next day to major cities I think Perth is classed as one of them yet no one seems to know where our package is. Disgraceful
David Redknap
How about 1st Prize is getting your mail delivered! Have just had a Kafka-esque experience of using your online tracking service, which mysteriously has less detail the further the parcel travels along the Australia Post delivery system! This page is crowded with brave happy PR pieces from Austr. Post, and the public is responding just about universally with feedback about how poor the company is! The official resolution site is "experiencing technical difficulties". Awful awful service...
Loz Bond
Australia Post Do you ever address customer complaints on here? Thank you.
Tamlin Giles
It would most likely get lost in the mail...
Brad Lloyd
My sons birthday present from his grandparents has gone missing. Not happy. I've never had anything go missing from the mail, and when I've checked your delivery times of supposed delivered items people were home,never received a knock on the door or delivered at the time your computer system is saying it was. TV was not on,nor was anybody distracted by outside noises. Why are your people lying about delivering items and leaving mail where they shouldn't like door steps? Not impressed. It seems this is becoming an occurrence in our local area of things going missing after being "delivered". My mother was very upset and cried her gift going missing.
Chris McNeill
Saw one of your drivers hit a parked car, look at the damage and then drive off without leaving his details.... would you like the photos of the accident and the driver?
Sue Tran
You drive me mad Aupost. My address is 9 Orchard street, Epping and I saw on the tracking website that the parcel was delivered to Beecroft street. OMG, does it even make sense to you? Ain't you getting tiring of receiving all the complains from customers! Do something to fix your bloody service please!
John Grieve
Can you please advise, how you think this is useful tracking information. It tells me nothing. Which Australia Post facility would be useful information to know. As it is, this available tracking information is useless.
Processed through Australia Post facility
Mar-17-16, 08:30 AM
Received by Australia Post
Mar-16-16, 15:36 PM
Shipping information received by Australia Post
Mar-14-16, 11:45 AM
Alicia Novello
I have a great idea. How about not losing people's parcels. Here's another one, provide better service. Answer an enquiry or phone calls when someone has been on hold for 1.5 hours desperately trying to find out where their wedding invitations are. I have been waiting over 2 weeks for a priority parcel from the U.S that cost me over $100 to post. It's been sitting at your Chullora facility since Monday 7th March "in transit". 3 calls and 4 enquiries later no one has helped me. Pathetic Australia Post Australia Post chullora Can someone please help my tracking number is EC904502020US.
Australia Post
Hey Alicia,
Thanks for taking the time to contact us about this important parcel you are expecting, I can understand your concerns....See More blah blah blah blah..
http://www.productreview.com.au/p/australia-post.html
All pretty much 1 out of 5 stars.... March 17 2016
ruth0707
The counter service is so slow. I will avoid posting things as much as possible from now on.
Yesterday I went to the post office.The service was so slow (almost looked deliberate). The queue was out the door but the man at the desk served two people who walked straight in. Two German tourists actually asked me what was the difference between the two lines. I said none only that the guy serving was too rude to look up and Ask himself why people were still standing waiting after 15 minutes.
Today I tried another post office. Same story, one guy serving, slow as a wet week, chatting and oblivious to everyone waiting. So slow, on and on. I threw up my hands and left! When will they get the message. Could we buy some stamps from a machine at least? I just want to quickly post a letter quickly please.
PS: it was not a busy time, it was mid morning. It is really getting ridiculous.
Mikayla Jay
All I needed to do today was contact my local post office to speak with an employee to confirm that a package had been delivered to the wrong address and was going to be express redirected to my new address.
I wish I could comment on the service but I have yet to receive any! Held on the phone for a ridiculous amount of time when the result of the call will be to connect me on to another phone line. I have had this experience over and over again! I never write reviews but this experience inspired me to go out of my way and comment on how terrible and frustrating the process of contacting the post office has been. It's a disgrace.
The express post 'guarantee' is a joke.
My very important package is 3 days late. The worst part is that in no way does this surprise me.
why would even put this in mailbox?
Today all I got in my mail box from mailman an Ripped and opened envelop without any content inside. .
Missing parcel, probably left at the wrong address
I sent a parcel on the 29/2/2016 from Marrickville NSW to Everton Park QLD, marked as delivered to Pinkenba on March 2 ?! It never arrived in Everton Park. Upon inquiring as to its whereabout the lady who was suppose to receive it was told that it was left at the front door. She was home that day and no parcel anywhere. I have a strong suspicion that it was simply left at the WRONG address but of course Australia post takes no responsibility. What is more it was sent registered and I believe it should have been signed for.
And the Coupe De Grace`
manngo
Melbourne
1 review
Beginning of the End
I have today been informed that a priority paid letter will still take nearly a week to arrive.
Australia Post has never had a reputation for speed or efficiency, but the recent changes are on track to destroy what was once an important service.
What genius decided that the way to get customers falling over themselves to use the post was to offer slower deliveries and higher costs? Less for more! Thinking you can get away with that is clearly a hangover from Public Service thinking where the Government monopoly meant that you couldn’t do anything about it.
Australia Post, here’s my advice: if you can’t think of anything better than that you may as well shut up shop now, and save everyone the expense of a slow and miserable demise.
What the PR machine spews.
https://auspost.newsroom.com.au/
Australia Post Newsroom
The newsroom helps journalists and other media representatives to keep pace with the demands of the fast-moving news cycle.
The site has easy access to categorised media content, media releases, broadcast quality video, audio and high resolution photos ready for quick download.
~~~~~~~~~~~~~~~~~~~~~~~
And here is the crap they trot out -
e.g. No one uses stamps anymore...
But I am surprised that Umm Ahhh'd for Hours, isn't bringing out "Bomb the Wogs" stamps - where you can spot the American weapons, on Australian planes, financed by Australian and American banks, as directed by the Liberal Party of Australia, with the money from the Australian people - landing on people in Syria...
Hell - why not go the whole hog and bring out a stamps series, of all the "wars on wogs" - that "we" as the 53rd state of the USA have declared on the people of the world, with oil and uranium etc...
And lets celebrate the Nazi Party called Australia Post - the dip shits running the defacto branch of "Australian Security" scanning everything and anything that comes through the system, from who it came and who it went too..
Using their Magic Gestapo Powers - the little black marks on white paper, that says we can be cunts without accountability - just like the East German Secret Police...
Yeah sooo they can track every aspect of everyone's lives, through their legislated powers and crap like their part in the "USA's" (private bank run) global surveillance programs - but the dead shits won't get off their arses to find the parcel they stole from you...
So fuck them.
But WTF - Alphabet stamps will do..... for now.
Australia Post is getting fair dinkum with its A to Z Aussie alphabet stamps!
24th February 2016
Australia Post is celebrating the "fair dinkum Aussie" way with the first release of a quirky set of true-blue alphabet stamps.
The fair Dinkum Aussie Alphabet stamps are jam-packed with place names, products, past times, lingo and unique Australian animals starting with the same alphabetical letter.
Each of the first five stamps are linked to one of Australia's states, and with more fun to come as future Aussie Alphabet stamps are released, Aussies are encouraged to grab a magnifying glass and have a crack at discovering how many hidden names, places and objects are to be found on each of the lettered stamps.
Featuring illustrations from Queensland and Bali-based artist Gavin Ryan, collectors might recognise Gavin's artistry from the popular Road Trip Australia series of stamps issued in 2012 and 2013.
The alphabet letters for this set of $1 stamps are:
- N is for the Australian state of New South Wales; nipper, an Australian colloquialism for a small child or junior surf lifesaver; and numbat, a marsupial found in Western Australia.
- Q is for the Australian state of Queensland; quokka, a small Australian animal found on some smaller islands off the coast of Western Australia; and quoll, a carnivorous marsupial native to mainland Australia, New Guinea and Tasmania.
- S is for the Australian state of South Australia; shark; sandcastle; surf; starfish; and sausage.
- V is for the Australian state of Victoria; Victa rotary lawnmower, an Australian invention; Vegemite, a popular Australian condiment; vegetables; and violin.
- W is for the Australian state of Western Australia; wombat, a marsupial native to Australia; wattle, the Golden Wattle is Australia's national flower; and waratah, a bright red flower and the floral emblem of New South Wales.
The Fair Dinkum Aussie Alphabet stamp issue is available from 1 March 2016 at participating Post Offices, via mail order on 1800 331 794 and online at auspost.com.au/stamps while stocks last.
-ends-
~~~~~~~~~~~~~~~~~~~~~~~~~~~
Ummmm we are only up to March - not June - so how can this be "First half of 2016 profit of 1.4 million?"
Ummmm we are only up to March - not June - so how can this be "First half of 2016 profit of 1.4 million?"
Australia Post first half 2016 profit before tax of $1.4 million
26th February 2016
- All customer and community service indicators on-target and all CSO targets met or exceeded
- HY2016 group profit after tax $16 million, down 84 per cent on this time last year
- Addressed letter volumes continue to decline, down 9.5 per cent, within forecast range of 8 – 11 per cent
- Parcels business performing well with domestic volume growth but market pressure from global competitors rising.
The half year result was driven by the accelerated decline in letter volumes across the fixed-cost network. However it is expected changes to the letters service, implemented in January 2016, will reduce the growing losses in the mail business.
Managing Director and Group CEO Ahmed Fahour said the half year result highlighted why reform to the letters service was absolutely necessary to ensure future sustainability of the business.
"We have made a number of difficult decisions recently to help put Australia Post on the right path to take advantage of future growth in eCommerce," Mr Fahour said.
"Our financial position is significantly stronger as a result and we are further encouraged by the solid performance of both our parcels and Trusted Services businesses.
"It is essential we continue to look for new revenue streams for our business.
We are working with our corporate and government customers to build on our demonstrated capabilities offered through our national network, which already includes passport registrations, identity checks, banking and payment services.
"Importantly, we have improved our service performance and will continue to maintain five-day delivery and our vast network of over 4000 Post Offices.
"We will also look to further build on eCommerce partnerships to help our customers buy and sell online, both here in Australia and also internationally.
This includes joining Asian eCommerce giants JD.com and Alibaba on some of their most popular online shopping platforms, including 1688.com and Tmall.com."
Australia Post will release its full year results in September 2016.
Ends –
What the now mostly ex-customers, or heading that way - are saying.
Or what the Australia Post News Room is not saying...
https://www.facebook.com/australiapost
Cai Wu
Australia Post charge something like $17/photo. We did the photos for three people ourselves and printed a total 36 passport photos for 90cents.
Bec Amy
Can you please inform me where I can find an email address to pass on some feedback. The 100 characters on your website is not sufficient.
Hani Iskander
Why NOT deliver to my home when people are waiting there. Tracking number:
73L002538701000930204
Pathetic service. No amount of complaining in the last 2 years made any difference. Only way seems to be not to buy anything online which uses the Australia Post delivery system
Hani Iskander
Australia Post should spend their money on drivers to deliver parcels, instead of on social media propaganda.
Stacer Matthew Elkin
I'm expecting 2 shirts from the states but haven't arrived in my Melbourne address yet! Getting worried 😮
Andrew Parker
Hello Australia post. What is going on with this delivery? EBA00009841401008380901
Joel Liston Loz Bond
I was just scrolling through everyones complaints and it looks like they don't respond even though it states you can have issues resoled by them through their social media with links directing you to here... pretty poor service really. Luckily I also found the link to the ombudsmen if you're having issues with Australia post resolving your complaint. http://www.ombudsman.gov.au/making-a.../postal-industry
Naomi Ryan
Social media is also good for shaming bad service. My complaints today have fallen on deaf ears with no assistance at all. 1st email "I posted an express post parcel yesterday 16/03/16 in the express post box on Lorimer St Port Melbourne 3207 at 4pm, it states on the front of the box that the mail is picked up at 6pm. Parcel should have been delivered today yet the tracking number is saying pending!!! What has happened, this is a very important package that has been mailed on behalf of (media personality) and is of very high importance. Please find the parcel, track 606 18639523 092 and contact me immediately.
Called customer service told to look at the website!!!! Looked at the website only to confirm what I already knew.. 2nd email " I have spoken to customer service and been told the delivery will not show up on tracking until delivered!!! The aust post facility is less than 1km from the express post box and I would expect that all things picked up should be scanned upon reaching the facility. What is the point of having a tracking number?? I was told to look at website, according to the website express post is next day to major cities I think Perth is classed as one of them yet no one seems to know where our package is. Disgraceful
David Redknap
How about 1st Prize is getting your mail delivered! Have just had a Kafka-esque experience of using your online tracking service, which mysteriously has less detail the further the parcel travels along the Australia Post delivery system! This page is crowded with brave happy PR pieces from Austr. Post, and the public is responding just about universally with feedback about how poor the company is! The official resolution site is "experiencing technical difficulties". Awful awful service...
Loz Bond
Australia Post Do you ever address customer complaints on here? Thank you.
Tamlin Giles
It would most likely get lost in the mail...
Brad Lloyd
My sons birthday present from his grandparents has gone missing. Not happy. I've never had anything go missing from the mail, and when I've checked your delivery times of supposed delivered items people were home,never received a knock on the door or delivered at the time your computer system is saying it was. TV was not on,nor was anybody distracted by outside noises. Why are your people lying about delivering items and leaving mail where they shouldn't like door steps? Not impressed. It seems this is becoming an occurrence in our local area of things going missing after being "delivered". My mother was very upset and cried her gift going missing.
Chris McNeill
Saw one of your drivers hit a parked car, look at the damage and then drive off without leaving his details.... would you like the photos of the accident and the driver?
Sue Tran
You drive me mad Aupost. My address is 9 Orchard street, Epping and I saw on the tracking website that the parcel was delivered to Beecroft street. OMG, does it even make sense to you? Ain't you getting tiring of receiving all the complains from customers! Do something to fix your bloody service please!
John Grieve
Can you please advise, how you think this is useful tracking information. It tells me nothing. Which Australia Post facility would be useful information to know. As it is, this available tracking information is useless.
Processed through Australia Post facility
Mar-17-16, 08:30 AM
Received by Australia Post
Mar-16-16, 15:36 PM
Shipping information received by Australia Post
Mar-14-16, 11:45 AM
Alicia Novello
I have a great idea. How about not losing people's parcels. Here's another one, provide better service. Answer an enquiry or phone calls when someone has been on hold for 1.5 hours desperately trying to find out where their wedding invitations are. I have been waiting over 2 weeks for a priority parcel from the U.S that cost me over $100 to post. It's been sitting at your Chullora facility since Monday 7th March "in transit". 3 calls and 4 enquiries later no one has helped me. Pathetic Australia Post Australia Post chullora Can someone please help my tracking number is EC904502020US.
Australia Post
Hey Alicia,
Thanks for taking the time to contact us about this important parcel you are expecting, I can understand your concerns....See More blah blah blah blah..
http://www.productreview.com.au/p/australia-post.html
All pretty much 1 out of 5 stars.... March 17 2016
ruth0707
The counter service is so slow. I will avoid posting things as much as possible from now on.
Yesterday I went to the post office.The service was so slow (almost looked deliberate). The queue was out the door but the man at the desk served two people who walked straight in. Two German tourists actually asked me what was the difference between the two lines. I said none only that the guy serving was too rude to look up and Ask himself why people were still standing waiting after 15 minutes.
Today I tried another post office. Same story, one guy serving, slow as a wet week, chatting and oblivious to everyone waiting. So slow, on and on. I threw up my hands and left! When will they get the message. Could we buy some stamps from a machine at least? I just want to quickly post a letter quickly please.
PS: it was not a busy time, it was mid morning. It is really getting ridiculous.
Mikayla Jay
All I needed to do today was contact my local post office to speak with an employee to confirm that a package had been delivered to the wrong address and was going to be express redirected to my new address.
I wish I could comment on the service but I have yet to receive any! Held on the phone for a ridiculous amount of time when the result of the call will be to connect me on to another phone line. I have had this experience over and over again! I never write reviews but this experience inspired me to go out of my way and comment on how terrible and frustrating the process of contacting the post office has been. It's a disgrace.
The express post 'guarantee' is a joke.
My very important package is 3 days late. The worst part is that in no way does this surprise me.
why would even put this in mailbox?
Today all I got in my mail box from mailman an Ripped and opened envelop without any content inside. .
Missing parcel, probably left at the wrong address
I sent a parcel on the 29/2/2016 from Marrickville NSW to Everton Park QLD, marked as delivered to Pinkenba on March 2 ?! It never arrived in Everton Park. Upon inquiring as to its whereabout the lady who was suppose to receive it was told that it was left at the front door. She was home that day and no parcel anywhere. I have a strong suspicion that it was simply left at the WRONG address but of course Australia post takes no responsibility. What is more it was sent registered and I believe it should have been signed for.
And the Coupe De Grace`
manngo
Melbourne
1 review
Beginning of the End
I have today been informed that a priority paid letter will still take nearly a week to arrive.
Australia Post has never had a reputation for speed or efficiency, but the recent changes are on track to destroy what was once an important service.
What genius decided that the way to get customers falling over themselves to use the post was to offer slower deliveries and higher costs? Less for more! Thinking you can get away with that is clearly a hangover from Public Service thinking where the Government monopoly meant that you couldn’t do anything about it.
Australia Post, here’s my advice: if you can’t think of anything better than that you may as well shut up shop now, and save everyone the expense of a slow and miserable demise.
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