After reading this, would you do business with Australia Post?


A thread on the Australia Post Facebook page:


Scum Customer.

When the guaranteed next day parcel delivery, fails and the package gets there some time after this, and the guarantee is limited to replacement of the satchel, who is supposed to make the claim for the satchel - the sender or the receiver?

And where and how are they supposed to do it?

And why are the people in this organisation, not including a replacement satchel, with every late delivery - so that people don't have to get more of Australia Posts legendary "run around"?

Australia Post.

Thank you for contacting us about the Express Post service and how to claim a delayed delivery.

I'll happy to answer your questions.

When an Express Post article is not delivered as guaranteed, the sender must submit the claim for a postage refund.

Claims can be made over the phone on 13 13 18 or online through our support portal at http://auspo.st/1JMange.

When a claim is made, we need to assess the from and to location before a refund can be provided as well as confirm with the sender where the refund is to be sent to.

This is why we require the sender to contact us directly and provide us with their details.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


LOL - No I wouldn't.

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