Haaaaaa Fahour and Team Suck Arse actually go into High Gear
King Dork
Ahmed Fahour rules the world
Misusing his commonwealth powers
And the customers like to throw shit at him
In his ivory towers
And they certainly are flinging the shit:
However this fed up person, works for a news paper and she published an article about the shitty delivery services, as does some of her equally pissed off peers, who have also express how unhappy at the bullshit of doing business with Australia Post - which puts the spot light on team sleaze, who then bust their balls trying to get it off them, with a big kiss arse trip.
However, the rest of you mere mortals - with your issues of no mail, no packages and no customer service - you lot, you can fuck off.
http://www.smh.com.au/comment/australia-posts-dismal-service-now-its-personal-20160608-gpednm.html
How it turned personal between Australia Post and I
Date June 9, 2016
Emma Young
Journalist
No matter how thoughtful your gift, if it arrives weeks after the fact it kind of takes the pleasure out of it. Photo: Louie Douvis
***Update: Australia Post contacted me promptly after publication and investigated the missing birthday gift. They discovered that while the seller lodged the item and I got my tracking email, the seller made a systems error that meant they never ended up sending it. The postal service also offered to check out the delay on my first item.
I have joined the frustrated masses baying for the blood of Australia Post, which has now marred two special occasions for me in as many months.
Before I sound like an entitled whinger who does so much online shopping she's statistically guaranteed to lose every second package, let me clarify that I hate shopping like the plague.
Trundling about at a shopping centre on the weekend is my own personal nightmare and that is why I went online for gifts for my second wedding anniversary and my brother's birthday. I would select what I wanted online and be guaranteed of its delivery post-haste.
Ha!
My husband is famous in the family for his creative gift-giving skills, which are frankly hard to match. But as our second (cotton) anniversary approached I thought for once I might thwart, or at least keep up with him.
I'll believe that when I see it.
It's hard to find cute and romantic cotton gifts, by the way, that don't make you want to puke, like matching "Mr and Mrs" cushions. I finally forked out for something I thought personal and sweet.
Two weeks later, on our anniversary, I woke to his cotton-inspired treasure hunt, following threads of cotton about the house to unearth buried treasures of Peter Alexander.
I gave him a card and an apology. Of course he didn't mind but I felt terrible.
The store sent a replacement, which arrived before the original did weeks later.
For my brother's birthday my sister and I ordered, eight days early, a parcel supposed to take five to six days. We thought it might be a day or two late and if so, no harm done - the celebration would take place after the day anyway.
After a week, tracking advised the parcel was still in transit.
I knew that to avoid a rage-induced heart attack I'd better not try to ring Australia Post so I used their Facebook page, knowing they probably had people monitoring complaints there –their struggles of late have been well publicised.
I leapt into the torrent of abuse and added mine, though I tried to be more polite than others. I'm aware Australia Post's problems are not the fault of the poor suckers vetting their social media accounts.
One assured me the parcel would probably be there in a day or two.
"If you need anything else down the line, be sure to let me know," he said cheerily.
More than a week later I have asked again and another staffer has apologised and told me the item should have been delivered long ago. They advised me to contact the seller.
My sister and I have nothing to give our brother when we see him on Wednesday night. The seller has now sent a new parcel, so again a gift will be given weeks after the occasion has passed. I know in a way it's not a big deal, but I can't help but be upset. As a consumer you pay your money at the right time and you expect a consistent, dependable result.
The seller – boutique Melbourne outfit, not a big chain able to absorb infinite losses – confided on the phone they had employed an extra person just to keep up with Australia Post problems.
"They let us down every day," he told me.
"It's the bane of my existence."
A quick look at visitor posts to Australia Post's Facebook page shows nine complaints in the hour I spent writing this. Going back a little further it looks par for the course. And that's just on the Facebook page.
When I told Australia Post I was considering avoiding ordering from any business using its services, I got this reply.
"I do understand your disappointment over your gifts not arriving in time (or at all) and why you would be reluctant to rely on our service again," Rhonda said.
"Although your recent experiences with our service have not been positive ones, I can assure you that the vast majority of the many millions of parcels we deliver each year arrive safely and on time. This is why so many businesses continue to use our parcel services.
"I hope that any future experiences you have with us are positive ones."
Me too guys, because on the third strike you'll be out!
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23 comments so far
I was waiting at the front door with the Aust post van on the end of the drive way. The driver didn't get out for about a minute, then when he did get out he put a collection slip in the letter box, didn't even attempt delivery! I came out at that point and they apologised and got my parcel out of the back of the van. Probably just trying to finish their shift early, hand in a bundle of delivery cards to the local collection PO and take the rest of the day off, bludger.
Commenter
Redneck Ron
Well said. Its unbelievable that items that used to take 3 - 4 days from the eastern states now take 10+ days. At times parcels are left languishing at the point of pickup for days before being moved on, others get stuck in some warehouse in transit - again for days before being moved on. I have seen this happen over and again on the AP tracking site and find it really hard to believe that this is efficient (the storage space alone must be huge). Its time for AP to pull the proverbial finger out and return services to the original levels - there IS really no excuse for what is happening.
Commenter
Jc29
The seller – boutique Melbourne outfit, not a big chain able to absorb infinite losses – confided on the phone they had employed an extra person just to keep up with Australia Post problems.
"They let us down every day," he told me.
"It's the bane of my existence."
And this is key to solving the problem. If businesses stopped using AP for parcel delivery, given there are many substitutes it shouldn't be too hard to find another provider, they might start getting the message.
Be damned if I would employ additional staff to manage the incompetence of a supplier.
Commenter
The Doktor
I do a bit of online shopping - maybe about 50 items a year - and they've arrived around the correct time on almost every occasion. Only once have I had to contact AusPost. Perhaps it's because I use their Parcel Locker service, there's less to go wrong (and also no contracted courier involved).
Commenter
Dags
One of the biggest let downs with AP is the lack of up to date tracking. Goods are either in transit or delivered, nothing in between.
Commenter
Zjonn
Australia Post, especially with it's parcel service, has become a mere shadow of it's former self. Their contractors are paid so little that service is not really an option for them. I live in a high-rise and the delivery drivers make no attempt to contact me for a delivery. I understand this, it might take me 5 minutes to get down to them. What I don't understand is why they don't drop it off to my nearest Post Office, about 500m from my home. What they do is drop t off to the local business centre, 2.5k away. Being a business centre, it deals with large orders and has no express lane so wait times are long. Service ? Hardly. Care factor. Zero.
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Les
I bought something online. It arrived in the estimated time frame and the tracking worked. Does my anecdotal story qualify for a news article too?
Commenter
Lee eel
And to think that the person responsible for this third world service, is Australia's highest paid public servant!!
Commenter
john
The lost my wedding registration last month, it was only travelling about three suburbs over. They also delivered some of the invitations to my wedding after it had happened, and we sent them (only some ceremony invitations) about three weeks out.
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Andrew
I wouldn't mind quite so much if their CEO wasn't receiving such an obscene salary - a few million off his pay check could pay for some much needed staff training.
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Jeff
"I hope that any future experiences you have with us are positive ones."
They won't be. I avoid ordering from merchants who only list Australia Post for deliveries - after emailing them to let them know why they've lost a sale. Our last experience was a small (but expensive) item my son ordered from the UK. It took a day or so to arrive in Australia.
It took 4 weeks to get from Sydney to Brisbane.
Commenter
Bolivar diGriz
We order a lot of stuff online and never seem to have any problems with Australia Post, I always order well ahead of time so as to avoid disappointment. Maybe we are one of the lucky few.... I also tend to get items delivered to my place of work, which then negates the leaving of the parcel at the front door when nobody is home in full view of would be thieves!
I think people are just impatient nowadays.
Commenter
A Citizen
My next door neighbour has to have dialysis every day. My husband who is retired was out gardening and the postie rolled up with a package for my neighbour. My husband showed his driver's licence to actually prove he lived next door, and offered to take the package. To avoid our neighbour having to trudge to the collection point to get it. No, this postie who couldn't make a decision wouldn't leave it with hubby. It was a few days before my neighbour felt well enough to retrieve her parcel!! Sometimes a little common sense should be exercised!
Another time my hubby was upstairs and he watched the postie not even knock the door but put the card in the mail box to collect the parcel the Postie was supposed to deliver!!
Yet again I had a very expensive ring sent from the UK to my work address. The business I worked for is next door to the PO in Midland, and been there for over 35 years!! It had the name of the business but missed a 0 off the number in the address, the ring was returned to sender in the U.K.!!! No even bothered to try and deliver!! The list goes on and on....
Commenter
Hertryk
I shop online because I'm older now, with a bad back.
My deteriorating balance and strength make it difficult to shop and pick up groceries, heavy bags or parcels locally.
Indeed, even bending over a deep supermarket trolley to lift items up to the check-out counter is excruciatingly painful for me. Rarely can I find a higher, shallow trolley, as I guess most customers doing just a small shop use these.
So I order online for the convenience of having goods delivered to my door.
I do not even mind if I have to pay postage / delivery charges for this service.
However, I do mind that I'm at home waiting for deliveries on and about the dates when I know they're due..
Only to find a card from the postman telling me that my parcel is ready for collection at my nearest Aust.Post Office..
The local Post Master is very kind, he always lifts the parcels into my shopping trolley for me. But when I get to my car, I am unable, or struggle badly to, transfer the goods to my car.
So I invariably end up at my local shopping centre (P.O) collecting goods that I ordered online to save me the hassle of going to a shopping centre to buy them in the first place..
Why do I even bother paying Aust. Post postal / delivery charges online, when I could have gone to the local shops in the first place and bought the goods anyway?
No faith left at all in Australia Post.
Commenter
melissa
As someone who works in a frontline post office, this is a dismal story, and not that isolated from what we hear regularly, although some states I know are worse than others. Its depressing to be so little able to do anything to help customers when our delivery contractors and parcel services are so hopelessly unaccountable to a.the public, and b. the front line post office staff on the counter. Unfortunately, after several years witnessing the increasingly dysfunctional business model and low calibre of many management and staff behind the scenes, I too agree with much of the disappointment and rage directed against the poor service standards. Please keep up the public pressure until someone, somewhere starts taking our dismal parcel contractor delivery model seriously, fixing it and making it accountable.
Commenter
Matt
Try living in rural/regional/remote areas; the UK mail system can get a parcel here faster than we can within our own State!
As for slower snail mail versus paying extra for what used to be standard snail mail; again, those of us anywhere outside of a major metropolitan centre miss out.
Given the majority of regional folk don't even have decent on-line access, and rely on our little regional LPO's (Licenced Post Offices) to pay our bills, do banking etc., again we suffer the results of privatisation of what used to be a service we could rely on to keep us in touch with the rest of Australia/the World.
Meanwhile, the head honcho CEO cleans up nicely.
Commenter
Over it
I NEVER expect a delivery from Sydney/Melbourne to Perth sooner than 10 working days, it's often been quicker via StarTrack couriers (which is owned by Aust post)
With the decline in letters you would think they would jump on the chance to be the major carrier of parcels, their service is apalling & getting worse.
Commenter
it's me again
What do you expect the Liberals want to get rid of Australia Post.
Commenter
Candy
After an expensive collectible that needed a signature was left on my doorstep three years ago by Australia Post and signed for by the driver while I was at work, I've completely stopped getting anything delivered to the house. I get everything delivered to hubby's work and I haven't lost one yet. I have noticed though that international EMS packages that were once received within 4 days now take two weeks. Australia Post needs to pick up their game, or someone else is going to step in. Maybe we need an Uber for parcels.
Commenter
Paige
"signed for by the driver" ... ummm... wouldn't that be fraud?
Commenter
Myopia
Unbelievably international parcels can arrive by courier within a week. sometimes even less, yet local parcels can take much more time.
Commenter
dmcd
It seemed like such a Bright Idea at the time: let's turn Australia Post from a service-oriented organisation to a profit-making one, because that'll make it oh-so-efficient, and tip heaps of money into the government's coffers. So let's cut staff, cut services and turn the Post Offices themselves into trash-and-treasure markets because that'll boost the profits (or at least stem those naughty losses). We'll pay the delivery contractors a pittance so they're always rushing to the next job rather than concentrating on this one but pay the CEO an obscene amount to oversee this destruction of a once-proud organisation (which any idiot could do for free), and have him insult our intelligence into the bargain.
Unfortunately, the current business model for Australia Post is rotten, and this is the inevitable result. This is what you get with the corporatisation/privatisation of government monopoly service providers. Something similar has happened with the Hydro in Tasmania - their quest for immediate profits (and fat staff bonuses), because that's in its 'constitution', has directly led to a critical power shortage. Oops. If only someone could have predicted this...
Commenter
CrazedLoner
seems to me that the quickest way to fix this would be to link a significant portion of the van drivers' pay to a suitably low number of non-deliveries. For instance, if they bring back more that 10% of the parcels, they only get half their money.
Commenter
Myopia
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