DHL, FASTWAYS, FEDEX - Australia Posts Facebook Fan Club Recommendations.



Natalie Kruger

Yep, AusPost is a joke. Always losing parcels, never taking responsibility. Always excuses (it must be this, it must be that). And you're about to put up your prices AGAIN! You guys are actually detrimental to my business. Time and time again and again. You are a monopoly today but I can't wait for the day a competitor enters the market and shows you how to run a business efficiently.



Australia Post

Hey Natalie,
I'm really sorry but I'm a bit confused by your message and its relation to online shopping. Were you after my assistance with something?
- Nathan


Natalie Kruger

Hi Nathan, I sell online so am constantly affected by your poor delivery and customer service. This most definitely relates to online shopping! Not sure in what way my message is confusing?


Australia Post

Were you after some assistance with a particular item Natalie?
- Nathan


Natalie Kruger

Australia Post - yes, you can tell me where this item is: 60025257571099? I have since sent the buyer a replacement item (via express post as well) meaning I am out of pocket considerably for a mistake that wasn't mine. I have yet to hear back from AP as to the parcels where abouts. The parcel was addressed correctly (I photograph all satchels before sending to avoid this excuse being used by AP) so know it is not an issue on my end. Can you provide an update?


Australia Post

Hey Nat,
No new scans yet on your item. If it doesn't turn up we will move onto compensation for you.
- Nathan


Val L Wilson

Waste of time talking to these people as they are only there to humour us


Natalie Kruger

Val L Wilson - I know Val. It's really astonishing that a company can offer such poor and rude service!


Da Yuehan

DHL.


Peter Lincoln

Fastways


Peter Lincoln

Fedex


Natasha Stone

Totally agree! My partners parcel has been bouncing backwards and forwards NINE TIMES from Chullora NSW to Underwood QLD for over a month now and what has Aust Post done about it? NOTHING except given "Sorry we can not do anything for you" excuses. The sender has contacted them, my partner has contacted them and it is still currently ping ponging from the 2 sorting facilites I mentioned above. Was back in Underwood Qld as of yesterday so more than likely on it's way back to Chullora NSW today....It's beyond a joke now. $500 worth of products and no help from Auspost....


Kev Porter

Val L Wilson and they are doing a good job of humoring us, lots of experience



Australia Post

Hi Kev,
It depends on the type of complaint. To you have the case number so I can check this for you?
- Jordan-Lee



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