15 people - 10 never returning, 10 lost packages, 10 lengthy deliveries, 10 shits been stolen...


The Australia Post Facebook Fan Club



Jann Allwood

Still waiting for a Christmas parcel sent 10 years ago, cost a lot to parcel post and registered



Australia Post

I'm not sure I'll be able to assist with that one Jann, but if there's any thing more recent, we're here to help!
- Bec



Jann Allwood

Can you explain why we pay $12 to have medical supplies delivered 25 k's and then have to pick it up from the post office



Australia Post

Jann, our prices are what they are to ensure the sustainability of Australia's postal network. We do try to have parcels delivered first time, but with millions of different delivery points across Australia, we can't always anticipate the option that would be best for you. That's why we've introduced options such as Collect@Post, and our MyPost Deliveries service so you have more control over the deliveries of your parcels.

With that being said, if you're having a specific issue with delivery, we can certainly address this with your local delivery facility. You can log a formal enquiry through our Official Help & Support Portal here: http://auspo.st/2cBrprg. If you'd like to read more about our MyPost Deliveries, you can find it here: http://auspo.st/1jcoZOV
I hope this has helped, but if you need further clarification, please don't hesitate to let us know.
- Bec
Help and support
auspost.com.au



Paul Sutton

Jann Allwood its expensize because the boss gets paid 4million a year



Jane Fisher

Still waiting for a parcel being returned to sender in March, so much bullshit from Australia Post I no longer post anything, buy online and have gifts delivered to my friends who live overseas or long distance from our home. Not the Australia Post I worked for, 18 years before I retired.



Australia Post

Hi Jane, I can see you've contacted us about this in the past - if you have an enquiry open, I'm more than happy to follow up for you. Please let us know....See More




Jane Fisher

Australia Post last communication from AP was Mothers Day, the parcel was to be delivered the following week, well, I'm still waiting, but have given up hope, not sure why a tracking number is supplied if you can't track my parcel. Wasted my $60 buying a gift and paying for postage, but a good lesson was learnt, there is no such thing as service anymore.



Robyn Wallace

Is that when the mail actually got to where it was going?



Australia Post

Hi Robyn, Was there anything I could assist with at all?
- Kathleen


Glenda Greenslade

Our parcels are taking up to a month to arrive from England. Family and friends are not happy about it especially as they spend a lot of money posting them for THIS Christmas for the family over here. Talk about snail mail. Not happy at all about it. What on earth is going on? It never used to take so long.



Australia Post

Hi Glenda, Parcels certainly shouldn't be taking that long, and I"m sorry to hear that you've had to wait. I know there were some delays last month caused by industrial action undertaken by Australian Border Force, so if the issues were isolated to that time frame that may be the cause.

If there's any tracking numbers that you'd like me to look into in particular, please don't hesitate to PM us.
- bec



Joanne Durham

I for one will never post anything again it never arrives, grandchildrens birthday cards go missing all the time 😡



Australia Post

Hi Joanne, Was there anything we can look into for you today? - Joan



Joanne Durham

No because I don't post anything anymore because it either never arrives or gets to the destination a month late but thanks anyway



Margaret Mifsud

I had an envelope with a medal of st.christopher and a card sent from Sydney to Adelaide. The card arrived in the envelope open and the medal was taken, i do not trust the post anymore.Thank you.




Australia Post

Hi Margaret, I hope you're well and enjoying your day!...See More



Bruce D'Lazarus

What is postal service like for customers during the Christmas? What is the waiting time at the most busiest post offices?



Australia Post

I'm not sure sorry Bruce. I would assume it would strongly depend on the particular post office, the day the and the time. That's why we offer lots of different options for posting and receiving mail.
Let me know if you need any help with anything....See More



Allison Harvey

So my parcels should be arriving soon then...




Australia Post

Did you need help with a parcel Allison?
- Nathan



Allison Harvey

Yes, I just need my products delivered in a decent time frame and by a direct route. 2-3 week delivery times are causing my business issues. If you can wave a wand and get that sorted it would be most appreciated 😀



Australia Post

Hi Allison Do you have any tracking numbers I can have a look at to see what is happening with the deliveries?
- Brooke



Donna Purcell

I've been waiting more than two months for packages.



Australia Post

Oh no! Let me know the tracking numbers and the to and from postcodes so I can help out with some info.
- Nathan



Cheryl Holt

Just don't trust Aus Post anymore.



Australia Post

Hi Cheryl,
Was there an issue you are currently experiencing that you'd like help with?
Regards,
Mitch




Cheryl Holt

No it was a couple of years ago and things were stolen and nothing was done. Just don't bother, not worth it.



John Wilson

Australia late Post



Australia Post

Hey John,
I can see you've been posting some pretty negative comments on our wall for several months now. I really don't like to see people dealing with these types of feelings so if you let me know what's going on I'd really like to try my best to help out....See More



John Wilson

Well again this week I have had to chase the postman up the street when he delivered the wrong mail to my letter box - this goes on from time to time - despite my having made complaints to Australia Post. I was a postman years ago on this round and if we showed contempt to our customers this way, we would be hauled in front of the Post Master and asked to explain ourselves. I make negative comments about Australia Post because you deserve negative comments - lift your game and your customers will begin to respect yourselves again - the ball is in your court!



John Wilson

Read what your customers are saying below - if that doesn't say it as is is, then you guys need counselling



Australia Post

Hi John, I recommend you lodge a complaint about your delivery issue at http://auspo.st/help, include in it your parcel complaint reference numbers and let me know the new case number you're provided. That way I can have the matter dealt with by a manager....See More
Help and support - Australia Post
help, support
auspost.com.au



John Wilson

Been there done that the last time - result - zip!



Australia Post

But you've never had me follow up on it for you John :)
If you change your mind I'd be happy to help out.
- Nathan



AJ King

haha John, I get two suburbs away mail. My postie doesn't even try. Throws mail on the lawn yet I could house a T-Rex in my letter box, I get everyone's mail but my own! Know your pain... even an official Australia post envelope didn't even make it to me 😂😂😂 it's been missing for 4 months now



Darryl Stokes

No use making a complaint nothing ever happens, i have first hand experience



AJ King

I know Darryl. If you're lucky enough that their MySupport isn't having technical difficulties to actually put in a complaint... nothing eventuates anyway 😂😂 bet the service would have been better back in 1938, mail would have been so quick in comparison to now. Made the mistake of sending an eBay item last month to NT via Australia post express post from Melbourne... 32 days later... my buyer is not happy! Won't make that mistake again 😂😂😂



Trish Caruana

The most hog wash I'm reading here. Nothing is perfect but post service is still of very high standard considering what goes on that you don't see and should be appreciated. Shut down for a week and feel it then.



Jackson Mandela

Yep couldn't agree more... NOT! that's why my dad walked away from their incompetence after working for their company 50+ years... was the only career he ever had. Huge profit losses in last few years as everyone else has turned to alternative postal services just so their parcels arrive... I walked away after 5 years with them.



Trish Caruana

best company I have ever worked for. 14 Years up my sleeve now with best super in Australia but off track anyway. I ordered 16 parcels last week and all delivered on time, including emails from post of my tracking service.



Jackson Mandela

 My mail never arrives, I get everyone else's but! 3 doors up gets most of my mail haha still waiting for compensation on missing articles. Glad to hear your experience as a customer has been good, myself being a customer now- cements the reasons I left... posting or receival is barely existent or lengthy delays (months).



Trish Caruana

you can always approach your postie. I have not ever known one that doesnt care about their customers. Maybe they have enough of inhouse politics but customer service as I have always known all to be passionate about.


Australia Post

Hi Jackson, I'm sorry to hear about these issues, if you log a case through our support portal and let me know the case number I can have these these issues looked into: http://auspo.st/1JMange...See More
My Support - Australia Post
auspost.com.au



Jane Fisher

Trish Caruana, wow you must be one of the only people in Australia who's happy with this so called service



Australia Post

Hey Jane, I can see you've posted a couple of times recently. As mentioned, if you have a case open and the reference number for it, we'd be happy to follow up for you. Just let us know!
- Huon


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