Another Day of Endless Bullshit at Fahours Afailure Post.



I get the feeling that Fahour and the rest of the dimwits are planting personal testimonies on the Aus Post Facebook Page - simply because the real feed back has a 50-60% "This is so bad we are leaving" rate of comments, from shit service, huge delays, and stuff being stolen; and the fucking dimwits are saying, "Oh Australia Post is Perfecto - everything comes on time, the service is so good, and we never have had any problems" - and some of the AAA ratings are from people now working for Australia Post.

However - the blunter critiques include people who USED to work at Australia Post, who say, "Service + Standards = Years Ago. Got so bad, we quit. Service is now end to end, Total Shit - Using Officeworks / Sendle etc., NEVER using Australia Post again." - as all the other customers are.

And the disparity is glaring.

 

More Info from the Australia Post Facebook Fan Club.

Richard Badsey

Hi, I'm still waiting for the email reply to the ticket number I lodged? It's really quite urgent, no really it is. Thanks


Australia Post

Hi Richard, I've sent you an email confirming the information.
Roxy

Richard Badsey

Thanks for your help.



Trisha Jordan

Don't give up hope on Au Post I'm still hopeful they will deliver the documents I sent to Gold Coast in May ... from Nth Brisbane 😡 but I am remaining positive can't rush these things ... and they did assure me they weren't lost I just needed to be patient 😱



Australia Post

Have you contacted us about this, Trisha? - Scott


Trisha Jordan

I've given up speaking to Au Post about it, the stress level is not worth it. Next time I'll drive the bloody documents to the GC or send them with a reputable company that has a decent track and trace !



Carmela Cassar- Mence

How can I add pictures as evidence he damaged my planter box & plants


Australia Post

Good Evening Carmela Thank you for providing me with this feedback and information. In order to look into this further, as I can certainly understand this would be upsetting, are you please able to lodge an enquiry through our Online Support Portal- http://auspo.st/help and respond with the case number, so we can action this to the correct avenues to investigate further.
- Sammie
Help and support - Australia Post
help, support
auspost.com.au



Geoff Hams

I wonder whether an apology will be forthcoming???



Yvonne Atanassoff

if you would ONLY deliver letters on time, it took 24 days from sunshine coast, qld to Germany, a disgrace



Australia Post

Hi Yvonne, It's disappointing your letter took longer than expected to get to Germany. Sounds like it's been delayed somewhere unfortunately as Economy air mail is estimated to take around 8 business days. Feel free to log a case at http://auspo.st/2cBrprg and we'll ensure the delay is recorded for statistical purposes.
- Ashleigh
Help & support
auspost.com.au



Kate King

I would just like you to deliver the parcel you say is awaiting collection on 29/8 that Post Office claim isnt there - no doubt your staff and their light fingers at work again



Australia Post

Hey Kate, I've had a look through your previous conversations with us here on Facebook and have checked the cases that you have logged with us.

As this article doesn't have a tracking number it's really tricky for us to look into this, especially with the amount of time that has passed. With the cases you have logged I can see you have tried to send us an image of the collection card but the file is to large so we can't view it. Could you try to send us a private message with the image here on Facebook? We may have some more luck doing it this way.

Also in the private message could you please provide a detailed description of the contents and let us know if you have spoken to the sender to see if they have received this back at all?
~Sami



Australia Post

The 7 image's could be why we can't access the email. Can you just send two images? One image of the front of the card and one of the back?
However, if you believe a crime has been committed please contact the police for assistance.
~Sami



Kate King

7 times I have emailed them to you



Kate King

Deliver my item, it has clearly made it to the post office so WHERE IS IT



Australia Post

Unfortunately with out this image of the card we won't be able to look into this for you. Try sending it to us using Private Messaging on Facebook with a description of the contents.
~Sami



Chris Thirlwell

Why on earth would people want to buy online and have stuff sent via Australia Post?? We sent an order Adelaide to Melbourne with tracking. It has taken 19 days to arrive there. We lodged a search / complaint but as usual absolutely no response in the following days from Australia Post. Tracking #:63224600556098.

I would accept it if it is a one off but this is the sixth occasion we have had parcels take 10 plus days to arrive to another state in the last 45 days. STILL NO EXPLANATION for the ridiculously poor service. Still no compensation for paying for postal services that we pay for but do not get. Something is seriously wrong in your Adelaide depots and yet you continue to fail to address these problems. I am desperately trying to find another method of sending orders interstate as Australia post have become far too unreliable and we are now losing customers.




Australia Post

Hi Chris, Thanks for getting in touch with us about the articles you're sending. I understand it's disappointing they're not reaching your customers sooner. ...See More (yap, yap, yap bullshit)


Cara Muir

Hi Chris, have you looked into Sendle? I use them now after 1 too many issues with Australia post!




Chris Thirlwell

Cara Muir thanks. I'll look into it.




Cas Allen

Ooh I'll look them up too



Cas Allen

Now if only my express post parcels didn't come up as pending for a week before showing up in the system and taking another week to arrive >:(


Sue Thomas

I have had several items sent through Australia Post and the delivery time from when they left the seller has been terrific and I am in the country.

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