Golden Staph - and Hashlee - Two of the findness.


They serve up their crap and the customer bites back.

http://www.productreview.com.au/p/australia-post.html



Neb-Maat-Re
    14 reviews
    38 comments
    3 questions
    36 answers
    45 helpful votes

The great "Attempted delivery" scam!

1 out of 5, reviewed on Jan 24, 2017

Aus Post needs to take a good hard look at some of their parcel delivery contractors. I had a parcel "delivered" today (Tuesday) - at least, it was marked at 8:30 am as "Attempted delivery" and then taken to the local Aus Post outlet at 9:29 am, where I won't be able to collect it until Saturday morning. However, my wife was home at 8:30 this morning.

This is not the first time this has happened. I strongly suspect the parcel delivery contractor makes no attempt at all to deliver the parcels and simply takes them straight to the local Aus Post outlet.



Australia Post Official
Hi Neb-Maat-Re,

I could imagine how frustrating this would have been for you and your wife that was home.

Can I get you to provide your details at http://auspo.st/2fWGhhZ including your tracking number and get back to me here with your case number? I'll get this looked issue addressed.

Hashlee
Australia Post posted on Jan 24, 2017



Neb-Maat-Re

I went to the link you posted and there is nowhere to enter my tracking number or any other details, just 3 "Frequently asked questions."

I found the "Delivery Issue enquiry" page myself - not at the link you gave. I need to create an account to lodge an enquiry. I do not want to create an account with Australia Post.

I entered my tracking details when I posted the review assuming you would be able to see them. What's the point of asking me to enter them if you can't see them?

The tracking number was ZQ3001538801000930309. I look forward to your response here on Product Review.
Neb-Maat-Re posted on Jan 24, 2017



Australia Post Official

Hi Neb-Maat-Re,
You just have to scroll down to 'create an enquiry'.
If you don't wish to create an account, you can give us a call on 13 13 18.
G. Staph.
Australia Post posted on Jan 25, 2017



Neb-Maat-Re

Why not give the direct link to the 'create an enquiry' page instead of a link to a different page where you can find the link to the 'create an enquiry' page if you scroll down?

It's not clear why you need a case number and can't investigate based on the tracking number.

I have just called 13 18 18 and spoken to "Adele" who had an Irish accent. She was incredibly rude and continually spoke over the top of me - including when I asked her not to speak over the top of me. The nett result was 14 minutes on the phone and I did not get to the stage of receiving a case number.

Her supervisor rang me back shortly afterwards. The case number is 09446694.
Neb-Maat-Re posted on Jan 25, 2017


Neb-Maat-Re

Report from November 2015: http://www.news.com.au/lifestyle/real-life/news-life/failed-to-deliver-lazy-australia-post-driver-caught-on-camera/news-story/29a15d90108b38f57a2b4730f89fccdd

Report from May 2016: http://www.news.com.au/finance/business/other-industries/video-emerges-which-purportedly-shows-postman-not-attempting-to-deliver-parcel/news-story/e17a364ae233332f9ee1222258cda875

Neb-Maat-Re posted on Jan 25, 2017

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