Parcel Lost - Found it myself.


http://www.productreview.com.au/p/australia-post.html

Jeff
Verified Purchase
Parcel Lost, Found It Myself.

1 out of 5, reviewed on Jan 25, 2017

Was receiving a package from Sydney to Melbourne. Landed in Sydney on 03/01/17 from HK by DHL. Have contacted Vendor in regards to tracking ID, re-directed to DHL and Aus Post. Worked out that Australia Post had the responsibility of the final delivery from Sydney to Melb to Residence.

However, on further clarification, the package level my vendor sent the parcel with did not include tracking services for the Australian leg of the trip. Fair enough. Waited for over 3 weeks for the package to arrive. Two attempts to call Australia Post

Customer Service for some advice on how to approach this. Both representatives, almost robotic in their response stating they were unable to help me without a tracking ID (which was well understood at that point), however, they were not able to help me further, to troubleshoot the issue.

By a sheer stroke of luck, I decided to call LPO's in my area after reading an article that parcels get dumped at LPO's without delivery slips being left when couriers are unable to complete delivery.

Lo' and Behold, the package has been sitting in an Aus Post LPO for 2 weeks.

No delivery slip left by the courier and there was always someone home.

The Aus Post LPO staff was in disbelief my package had no tracking information given the type of parcel.

I understand Australia Post hires out courier services for final delivery but the fact that this is an ongoing issue is ridiculous.


Comments

Post a Comment

Popular posts from this blog

Fuck the Australia Post National Crawl Center

Image
Awwww Australia Post.... Terrific.  People are so impressed with the service given by so many people in Australia Post.... The universal "Attempted Delivery" card being placed in the mail box, when the driver not only didn't bring the parcel, they never even came and knocked on the door.... Outrageous prices........ Parcels and letters going missing..... Registered mail never arriving, or getting signed for by the contractor and disappearing.... The tracking system that doesn't..... Mail taking 3 weeks to be sent from one suburb to the next......  What could be politely described as the "Go fuck yourself" policies and customer service when things are damaged or stolen.....  Packages "that could not be delivered", that end up in some Post Office,  far away, and the staff there,don't give a shit, can't find it and stuff goes missing and the customers get the run around etc... And REALLY BAD customer service..... The National Call Centre's...
Read more

Post Offices + PO Boxes = Pffft.

Image
https://www.facebook.com/australiapost/posts_to_page/ ‎ Deanne Hanchant ‎   to   Australia Post 15 hrs  ·  We have a Post Office box and most of our mail is addressed to it, however, there are some Government departments and overseas deliverers that will not mail to a PO Box and insist on a street address. We do not have a street delivery where we are. The local PO has told us that anything not addressed to our PO Box will no longer be put into our box but will be kept inside behind the counter as per Australia Post advice.  When I rang Australia Post to query this they said it is  NOT the case in an area where there is no street delivery (which is what we were told when we first got a PO Box) and it is the local PO who have made this decision, not Austpost. We took the PO Box in the first place so we could actually get our mail because we couldn't get to the shop when it was open! This new policy will affect a number of customers. Do we all just cancel our...
Read more

Australia Post gets a Snake Oil Salesman as it's new CEO.

Image
Vitamin company Blackmores chief executive Christine Holgate will be the new chief executive at Australia Post. First comments: Ms Holgate said she felt privileged to be appointed as CEO of such an iconic Australian corporation and, "one of the most resilient and successful postal businesses anywhere in the world". What she really means that she is either completely out of touch with reality or is a weasel wording corporate bullshit artist. What she said can be rephrased as "Australia Post is dying a lingering death and is an abject failure - that pretty much everyone in Australia it totally fed up with all their bullshit and is using other delivery services - if only to get away from the stolen parcels, late deliveries, being carded and bad service." Qualifies as being able to talk out her arse. [  ] Tick Previous Job. Snake Oil Salesman to the Profoundly Neurotic - "Ease your ailments with our potent magic pills". Sells mostly useless over priced shit of...
Read more