My parcel started off less than 20km away, and now 6 days later is more than 4,000km away


http://www.productreview.com.au/p/australia-post.html

Jovana
1 review
2 helpful votes

Lost Item - Received Someone Else's goods.
 1 out of 5, reviewed on Apr 28, 2017

Australia Post lost my parcel and instead sent me someone else' package which was damaged and soaking wet.

I am then told to take this package to their "corporate" post office so that they can process my claim.

The staff there have no idea of the process and issue me a "complaint form" with receipt number that now does not exist anywhere.

I am now told after being ignored for 2+ weeks that the $1400 designer dress will only receive a $50 compensation.

Australia post also does not scan express post satchels on receipt to avoid being pena lised for late parcels.

As such people who pay premium for express cannot "prove" that the parcel is late as it only shows the date it was received. Absolute disgrace and deceitful business practice. Shame on you!



wrecker
2 reviews
5 helpful votes

What a Joke
 1 out of 5, reviewed on Apr 27, 2017

My parcel started off less than 20km away, and now 6 days later is more than 4,000km away.
Aust post should employ people that can read English... Aust post was once a great reliable company

In transit
Processed through Australia Post facility
1:56pm Thu 27 Apr
Winnellie, NT
Previous event
In transit
Processed through Australia Post facility
11:11am Thu 27 Apr
Winnellie, NT
Previous event
In transit
In transit
4:55pm Fri 21 Apr
Auburn, NSW
Previous event
In transit
Picked up from sender
1:12pm Fri 21 Apr
Regents Park, NSW

Previous event
Started
Shipping information approved by Australia Post Click the link or press Enter to know more about this event
1:01pm Fri 21 Apr
Previous event
Started
Shipping information received by Australia Post Click the link or press Enter to know more about this event
8:12am Fri 21 Apr


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