Seriously fucking awesome.

http://www.productreview.com.au/p/australia-post.html

Shakira
    1 review
    1 helpful vote
Verified Purchase
Worst Company Ever
1 out of 5, reviewed on Apr 25, 2017

This is the slowest company ever. They lose everything. They're also terrible over the phone. No one seems to love their jobs.

I've been waiting for a phone to arrive for two weeks and it is just sitting in some warehouse that is literally 2km from my house.

I worked for a furniture company as well who used them and they damaged many of the products and the customer's homes by not being very careful.

I am from the States and these sort of thing would never happen on a consistent basis. They should seriously read the reviews but I doubt that they actually care to because they are so terrible.




Christine
    1 review
    1 question
    1 helpful vote

Fed up with Australia post
1 out of 5, reviewed on Apr 25, 2017

Australia post have denied losing my item. They still have not replied to my email and I'm fed up with unqualified staff.




Karynhe
Gympie
    2 reviews
    5 helpful votes
Complete failure of customer service and nil concern
1 out of 5, reviewed on Apr 24, 2017

I have had a tracked parcel from the US CJ461295392US returned to the US after Australia Post claimed that they tried to deliver the parcel on April 6, 2017. We never received notification of this original delivery attempt. Australia Post claimed that a card would have been left.

I have photographic evidence of 6 cards left in relation to 6 different parcels with clear dates of 5/4/17 and 7/4/17 on the top two cards. (I was showing my husband the failure of Australia Post service after we have tried everything in our power to have our parcels l eft on our enclosed veranda, like most people who work we shop online as we are time poor and as a result we don't have time to leave work to go to the PO either). There was no card left on 6/4/17.

I also have Auspost app notifications set up so I am notified of all delivery attempts to the address for the same reason that we both work full time. I receive app notifications, emails and sometimes texts to notify of failed deliveries. I received none of those for the day in question either. Six parcels from six cards were collected by my representative on 11/04 so what are the chances she would have collected that seventh parcel if there was ANY notice of the presence of a seventh parcel?

My husband works away as a ranger and can be away for two to three days sometimes. The first we knew of the US parcel existence after the above fiasco was my husband finding a Post card dated the 18/4 in our mailbox on the 21/4 saying the parcel would be returned on the 20/4. Note if this account could be trusted this is Tuesday after Easter at best that the card was left and the parcel was to be sent back the Friday after Easter.

I checked our post on Wed 19/4 and the card was not there. Our US parcel sender has tracked details suggesting a "failed delivery attempt" on the 20/4 and nothing before. My husband collects the card after work and after COB of the PO on the 21/4 and attends the Gympie PO on the morning of 22/04 to be told his parcel has been sent back to the US by an impassive employee who showed nil care or desire to assist.

In asking for a manager my husband was told "none are available" with a shoulder shrug attitude. This experience follows on from two previous complaints I have had to lodge per my business address where the parcel delivery refused to deliver to the front of my business and wedged "failed delivery" cards into a closed side gate despite the business being open and operating with obvious open front access. This is the state of Australia Post service now.




Kristen
Adelaide, South Australia
    1 review
    1 question
    3 helpful votes

Australia Post seems to be losing my international parcels lately and they don't want to help!
1 out of 5, reviewed on Apr 23, 2017

I contacted Aus Post to tell them that international tracking showed I had received a parcel when in fact I never did! They said I had communication issues with the sender because the sender said the parcel may have been delivered to the local hospital - not sure about that but the fact remains, someone marked the parcel as being received by me when it WAS NOT! They wiped their hands of my issue and told me to follow up with the seller but they lost the parcel!!!




Jose
Jose
Brisbane
    1 review
    6 helpful votes

Apparently they have no idea where your packages are
1 out of 5, reviewed on Apr 22, 2017

I was waiting for delivery of a package which needs to be signed for. I get an email to state it's being delivered today at 8am. More than six hours later...no package. This means stuck at home, cannot go anywhere... I contact auspost for an eta or to find out where the package is....according to a csr and two levels of "supervisors" the following was confirmed. Nobody at auspost knows who the drivers are who the packages are given to are...they cannot be contacted for ohs reasons (so obviously they must know)...auspost cannot track their vehic les, and they have no access to their scan data from their devices they scan packages with..so as far as duty of care is concerned, none given, level of service none, what a joke, if you want to send a parcel find an alternative company...this one is a joke...lazy...incompetant...useless...just to name a few slogans auspost can borrow.