thelifeandtimesoforg

When I first started this blog, after some REALLY shitty, nasty psyco service from a few LPO operators, I found the staff at the Australia Post head office were appalling. Lying, buck passing, stone walling, game playing, refusing to return calls etc.. That is right through to the management level too. The organisation has proven to be as corrupt as. And over the years..... The Australia Post service IS geting worse. The delivery speeds are dropping off a cliff. The carding is a national disgrace. The rates of theft are almost exceeding the amount of packages. The customer service is beyond bullshit - with the official blessing to close and delete the customer complaints about theft etc... I mean THAT is just fucking bullshit. And the customers ARE insanely angry - and leaving by the droves... Fahour has been doing nothing but "creative accounting", and his style of figures fudging, only works for a little while. So where too from here?

LOL Phone call to supplier in South Aus. "Yeah can you send it via Office Works and their Mail Man Service, too much of my shit has been stolen by Australia Post, I don't ever want to use them again..  Here is the link to OfficeWorks." https://www.officeworks.com.au /shop/officeworks/p/mailman-pa rcel-delivery-satchel-medium-u p-to-3kg-mmsatchmed

$16 for 20Kg all around Victoria with the couriers delivering the next day or soon after, vs. 3Kg for $14 with Afailure Post, their sloooooow deliveries, stuff getting stolen, and the go fuck yourself customer service No question who I am going to use really.   https://www.rockby.com.au/freightinfo.htm

http://www.productreview.com.au/p/australia-post.html Sarah J. Brisbane 2 reviews Aus Post makes me wonder if I am actually living in 21st century or not  1 out of 5, reviewed on Apr 29, 2017 Ok, Aus Post. You sent the bills so slow that they were delivered after the due date, but ok! we solved this by contacting the companies. You sent our stuff to other people's house so we had to go pick them up, yeah, that's ok. But. BUT. I ordered a gift for my mum's birthday, and I expected it to arrive this week. Today's my mum's birthday and there's nothing. Well, I'm left with an angry mother for sure! Seriously. From where the items were posted to where I live, it takes about 3 hours by car. Why do you charge us so much when you're not really doing your work. How come the international postage fee from Canada and Mexico, from another continent, is cheaper than domestic ones? I don't really understand.

Wow - the story that follows, is a bad one.... Even I cringed... (slightly edited with paragraphing, to enhance readability) http://www.productreview.com.au/p/australia-post.html f2d4 long jetty 2 reviews 4 comments 2 helpful votes Long Jetty Australia Post Double Dipping Charges & Disgusting Customer Service  1 out of 5, reviewed on Apr 28, 2017 Today 27 /04 received collection card in letterbox to collect returned package, went to LONG JETTY AUSTRALIA POST which I always try to avoid as they are the worst when it comes to customer service, hand over my card asked for signature, once i sign their little scanner he quickly pulls back the package from counter by staff member [name removed]. Then he requests I pay $3.00 for the return of the item as he states The Australia post store that has returned it from Queensland wants their $3 back for resending back to me as it was uncollected from their store by the impending receiver, I disagree but basically won't be given the satchel...

I think the main thing is that these horrendous "dramas" for want of a better name, are better than the crap on Free to Air TV... I mean it's NOT funny at all.... especially if the people in Australia Post try to hand you the shitty end of the stick and then try to get away with it... But it's great fun heckling from the side lines.. "LOSAAAARRRRRSSSSS - Ahhh Haaaa Haaaaa - Ya fucked that up didn't ya.... Ahhh Haaa Haaa Haaa" And it's a positive thing to see people standing up for themselves... Not taking the bullshit from Australia Post... Good on them.

http://www.productreview.com.au/p/australia-post.html Jovana 1 review 2 helpful votes Lost Item - Received Someone Else's goods.  1 out of 5, reviewed on Apr 28, 2017 Australia Post lost my parcel and instead sent me someone else' package which was damaged and soaking wet. I am then told to take this package to their "corporate" post office so that they can process my claim. The staff there have no idea of the process and issue me a "complaint form" with receipt number that now does not exist anywhere. I am now told after being ignored for 2+ weeks that the $1400 designer dress will only receive a $50 compensation. Australia post also does not scan express post satchels on receipt to avoid being pena lised for late parcels. As such people who pay premium for express cannot "prove" that the parcel is late as it only shows the date it was received. Absolute disgrace and deceitful business practice. Shame on you! wrecker 2 reviews 5 helpful votes What...

http://www.productreview.com.au/p/australia-post.html Mark 1 review 3 helpful votes Horror stories are more believable  1 out of 5, reviewed on Apr 25, 2017 I have many examples of woeful performance by Australia Post. But I will be accurate with my most recent experience. WARNING - my tone expressed is one of numbness - I think I am suffering some kind of post traumatic stress disorder that will never be cured. I bought an item located in Melbourne. The sender packed the item and sent it as per normal processes via an Australia Post outlet. Nothing sinister here. The parcel then starts it journey - first stop Sunshine West [insert chamber of hell]. It then passes through this facility with surp rising haste (about 24hrs) and makes it way to Chullora NSW [insert chamber of hell 2]. After having a siesta and a few other restful interludes, the parcel then makes its way BACK to Chamber of Hell [insert Sunshine West]. Currently, I do not know if it is going back to sender or is destin...

"Duhhhh - not my fucking job - Duhh!" http://www.productreview.com.au/p/australia-post.html Rukmin W 4 reviews 4 helpful votes Call centre staff are cluelss about Aus Post products and services 1 out of 5, reviewed on Apr 26, 2017 I called the Aus Post inquiring about the fees for transfer of funds from a post office to Croatia on behalf of friend. The lady said it is $30,00 for $1000.00, But when my friend went Caroline Springs post office he was charged $50.00 to transfer $500.00. I called called Aus Post 131 318 and spoke to another person and explained what had happned and she checked and said the fee is only $18.00 and that we were incorreclty charged. She promised to fax this information to Carolne Springs PO and asked us to go back to get the refund of the exces s fee charged. At the PO no fax had come and the staff maintained that the fee charged was correct. I called 131 318 again and spoke to another person and she said that the fee was only $20,00 for $ 500,00. The...

http://www.productreview.com.au/p/australia-post.html Paul. 14 reviews 5 comments 68 helpful votes Are you having trouble too? 1 out of 5, reviewed on Apr 26, 2017 Are you having trouble with Australia Post too? Now you can do something about it. Please lodge a complaint with the Commonwealth Ombudsman regarding the issues you are having with them. First lodge a complaint through Australia Post (very important), then go directly to the ombudsman if you are not satisfied. How will this help you? Every complaint you raise costs Australia Post a lot of money, that's how the ombudsman receives its funding. So it is in Australia Post's bests interests for complaints to be resolved in house. And they don't seem to be doing that well at the moment. I am frustrated waiting on registered mail that is lost within the Australian Post system, or taking longer than 2 weeks to arrive interstate, and the very poor service received by them in trying to find it. Tracking numbers are totally...

http://www.productreview.com.au/p/australia-post.html ALICE Just had a surgery! they ask a surgery patient to walk to another street to collect the parcel from  1 out of 5, reviewed on Apr 26, 2017 The delivery man rings our door bell, but without parcels. He asks the house owner walk to another street to collect the parcel from the Truck!!! And the truck is not in front of the building, it parked a street away. My husband, who just had a surgery in the hospital 2 weeks ago and still very weak, had to walk a street away to collect the parcel by himself from the truck. He feels uncomfortable after back and told me what happened. I just couldn't understand, if a parcel is too heavy for the delivery man and they don't want to take it, then is MUCH MUCH HEAVY for a surgery patient. How could they do this? Since the post office stops delivery parcels to unit/apartment last year but ask the owner to come downstairs to pick up the parcel by ourselves, the situation is GETTING WORSE no...

http://www.productreview.com.au/p/australia-post.html Vanessa 1 review 2 helpful votes Stolen parcel with them refusing to help until I had to call the police  1 out of 5, reviewed on Apr 27, 2017 A very expensive pair of boots my sister sent to me from the states necessitated $130.00 in express posting with a tracking number. They have "lost" them. I spent three weeks calling everyday and being given the run around and spoken to rudely. In the end, I have called the police as it is theft and the Ombudsman. They are truly disgraceful and I NEVER want to use them again.

http://www.productreview.com.au/p/australia-post.html Brett 3 reviews 1 comment 1 helpful vote More delivery, less spin...  1 out of 5, reviewed on Apr 27, 2017 Struggling to understand why a parcel addressed to South Brisbane can be delivered from Heathrow to Underwood (Brisbane suburb), then to Brisbane (destination address) but then be dispatched to Sunshine West (Victoria) on Saturday morning where, according to tracker it remains as of Thursday.... Where we can we choose suppliers who don't use suppliers that use Aus Post - its time suppliers got the message and started considering delivery part of their value chain and switched away from Aus Post to couriers whose systems work and that actually deliver!

http://www.productreview.com.au/p/australia-post.html Alexander Giorgino   From throwing packages over the wall to sending back perfectly addressed packages.  1 out of 5, reviewed on Apr 27, 2017 So far you have done this:  - repeatedly (over 20 times in the past year) failed to deliver when i'm home (but you did leave the card, thank you, now i'll walk 30 minutes to the "nearest post office"). - One postman of yours threw a package he deemed unbreakable over the wall of my backyard. I was standing there and it almost hit me. That is not a big deal, it was light, but hey, great training you gave him. - Sent back a perfectly addressed package from Italy. You argue address was wrong, sender showed me photo of parcel paperwork-->p erfect. I tell you this, you say it might have gotten damaged in the transport. Sender: i also wrote it on the box. Uncanny it could get damaged everywhere. Cherry on top: you sent it back via ship. SHIP. These are not the fifties and my pac...

http://www.productreview.com.au/p/australia-post.html dmart 1 review 1 helpful vote   I have lost $110 thanks to the disaster that is Australia Post   1  out of  5 ,  reviewed on Apr 27, 2017 I was sent medication by an online doctor which ended up costing $110 ($10 of that was to cover EXPRESS POST - what a joke). I have never had a problem receiving anything from this doctor in the past. Yet this medication is nowhere to be found. I cannot get my money back, because the medication has been sent and somebody obviously has to cover the cost for this medication. I honestly can't fathom how this could have happened considering someone has to sign for this medication? To top this off, I ordered an additional $136 worth in other package   s (from a buyer I purchase from regularly) and again it is NOWHERE to be found. If you think this disaster is over it isn't. I have been waiting for an ID card to arrive at my house for over two months. The university who sent...

‎Kim Millar‎ to Australia Post 1 hr · Granville, NSW · Seriously incompetence at its finest I had rung up 3 times to find out when a parcel was going to be delivered because the tracking information wasnt updated. On 3 different days i have been told 3 different lots of information & 3 different delivery time frames. Yesterday After the last call i was concerned the items i was sending were not going to get there in time so i contacted the receiver who advised they have received the items. Yet today the items are still showing as being at the parcel center like really if you guys think this great service you really have no idea ‎Rosemarie Shord‎ to Australia Post 1 hr · So freaking angry, my parcel arrived into Perth WA on the 11th April, saying it has been dispatched but yet nothing delivered, now you want me to contact the sender to get it sorted out, it is not the senders fault it is Auspost fault, you better not have lost my parcel, will be bloody angry if you have. ‎Matt Algie...

So therefore 1 complaint is nothing to worry about. Next. The Facebook Fan Club. ‎Steven Brown‎ to Australia Post 2 hrs · Griffin, QLD · Pathetic service aust post 1 whole week to get an item Sent from NSW to Brisbane. Tracking says went through one depot on friday then went through the same depot again Tuesday. Cost of postage keeps going up but the service of postage gets worse 湛加敏‎ to Australia Post 1 hr · Hello, 49W8307258tracking shows that it has been delivered, but I did not receive this package ‎Aaron Darling‎ to Australia Post 1 hr · So what is point of tracking number if the tracking says it at this place and your post office says it's not.... that tells me your post office has lost my item because that is where tracking number says it is ‎Kim Lowe‎ to Australia Post 1 hr · Well it's nice to see that prices for Aus Post go up and the service provided is getting worse and worse. I have been on hold waiting to make a complaint and left my number but we will see if I act...

T he fucking arseholes running Australia Post - just don't fucking get it.... Make a $30 million dollar bonus for 2017 - into the managements pockets it all goes as bonus's.... Fahour gets $5.6 million and a $8 million golden hand shake.. Bye Bye Halal BBQ boy! Meanwhile people who had to rely upon Australia Post are going broke by the thousands... And it's been that way for a LONG time.. https://www.facebook.com/australiapost/posts_to_page/ ‎Mike Sutcliffe‎ to Australia Post 1 hr · You guys need more options, the flat rate satchels don't relieve the problem. I'm an ebay seller and the gaps in price between girth mm measurements is the difference between only having to pay a couple dollars or paying through the nose. A letter sized parcel not more then 20mm is only $2.80 - $3.00, a few mil over and its a whooping $8.00 domestic. Your so called business deals don't alleviate the this at all so dont refer me to them. If I want to send a small parcel to the US its ...

https://www.facebook.com/australiapost/posts_to_page/ ‎Michele Dickinson‎ to Australia Post Rowville, VIC · Your company APExpress delivered parcel to wrong house in my street - getting nowhere to finding the dress that I need to wear in one days time . To say I'm happy is a Understatement !!!! Nobody cares just the run around - why can't you just ring the driver !!!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ That's why.

No wonder the people are saying "Go Fuck Yourself" to Australia Post and it's moron management. https://www.change.org/p/australia-post-live-up-to-your-slogan-we-deliver-and-deliver-our-parcels-to-salt-ash-nsw-and-surrounding-areas-as-we-have-paid-you-for-that-service Petitioning  Complaints and feedback, Customer Sales and Service Australia Post  and  3 others Live up to your slogan "We Deliver" and deliver our Parcels to Salt Ash, NSW and surrounding areas as we have paid you for that service. Salt Ash Action Group - NO Parcel Delivery by Aus Post At the moment, if you live in Salt Ash NSW and some surrounding areas, you do not get your Parcels delivered by Australia Post, if you are home or not.   You have to drive 30-45 minutes round trip to either Tanilba Post Office or Medowie Post Office and if your parcel is quite large, either Newcastle 1.5 hrs round trip or Taylor's Beach 1 hr round trip, some cases having to hire a trailer. When you have paid for ...

    The Facebook Fan Club:  ‎Richard Ellis‎ to Australia Post 3 hrs · So at what point can i get some actual help on my case - #### ... express post from 13/4 which is still not delivered. tracking number given which says in transit - multiple phone calls and now the case is closed without anyone ringing me or my goods being delivered - tried PM and guess what - no reply !! ‎Louise Hattam‎ to Australia Post 2 hrs · I am trying to fill out a missing parcel enquiry and I don't have the option to fill in my address as I am from the UK. My parcel is saying its been delivered but I have not reciecved it. My tracking number is LK950996092AU. Please can you get back to me as soon as possible. ‎Kate Merson‎ to Australia Post 2 hrs · Gee, seeing all the posts from fellow disgruntled customers, it makes you wonder how Australia Post can be shocked that they are losing money because of their TERRIBLE SERVICE. I ordered some clothes online for my elderly mother - the first parcel was...

One of the things Fahour omits to mention is that it costs ~$10 to post a 2Kg package to Australia from Ireland, and going via Australia Post, it costs ~$110 to post the same package back.... Ecommerce trade OVER SEAS, via Australia Post????? People cannot afford to sell via "Ecommerce", through Australia Post, because it costs 2 or 3 times as much to send a product from one suburb to the next, within Australia, as it does to get things sent from the other side of the world. And Mr Bullshit Artist is surprised how poorly we have taken advantage of E commerce in Australia, to the rest of the world... We are a bunch of dumb cunts - says Fahour. Oh but what he doesn't say, is that people go broke using Australia Post, and thanks to Australia Posts pricing - they can't fucking compete locally, against the sellers from over seas. Fuck Off Fahour - you lying bloody snake in the grass. Australia Post boss Ahmed Fahour says Australia's e-commerce trade focuses too much on...

I am not copy pasting in the full thing here - because I got to section 4 and read it, and thought "Who ever wrote this is both lazy and full of shit." Fahour is a wanker - always has been. If he produced this bullshit report - he should have been sacked on the spot for it. If he signed off on it - he should be kicked to the kerb for being the shyster bum that he is. http://www.pc.gov.au/__data/assets/pdf_file/0003/110847/sub120.pdf Productivity Commission Retail Inquiry Australia Post Submission Are there any logistic concerns that have impeded the take up of online shopping? For example, are there any concerns relating to the costs, timeliness, effectiveness and efficiency of the delivery of purchased items by Australia Post and other courier and express freight services? Are there any logistic concerns that have impeded the take up of online shopping? For example, are there any concerns relating to the costs, timeliness, effectiveness and efficiency of the delivery of purc...

http://www.productreview.com.au/p/australia-post.html Shakira     1 review     1 helpful vote Verified Purchase Worst Company Ever 1 out of 5, reviewed on Apr 25, 2017 This is the slowest company ever. They lose everything. They're also terrible over the phone. No one seems to love their jobs. I've been waiting for a phone to arrive for two weeks and it is just sitting in some warehouse that is literally 2km from my house. I worked for a furniture company as well who used them and they damaged many of the products and the customer's homes by not being very careful. I am from the States and these sort of thing would never happen on a consistent basis. They should seriously read the reviews but I doubt that they actually care to because they are so terrible. Christine     1 review     1 question     1 helpful vote Fed up with Australia post 1 out of 5, reviewed on Apr 25, 2017 Australia post have denied losing my i...

https://www.facebook.com/australiapost/posts_to_page/ ‎Stuart Allabush‎ to Australia Post My parcel, tracking number QE60001053 has been 'processed' through your Chullora facility no fewer than 6 times in the last 10 days. I've no doubt that being processed in Chullora is a wonderful experience but feel I'd get more satisfaction if the processing was stopped and the parcel was stuck in the back of a van and delivered. Please can you quit with the processing and start with the delivering? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Why stop now? Your leading the pack! (Of people who's parcels, have been reprocessed multiple times so far) Of course this speaks volumes for the low intelligence of the Australia Post management and their brainless software, and worthless tracking.

https://www.facebook.com/australiapost/posts_to_page/ Michelle Edwards‎ to  Australia Post Quick one- can you tell me where my mail is going? Several times now, we've posted pretty important things, like tax returns, or registration paperwork for professional bodies, and they've never arrived at their destination, despite adhering to stamp and weight guidelines (I can guarantee this, because I sent them from the post office, had them weighed, bought the envelopes etc) I feel like as a postal service (with ever-increasing postage prices, mind you) this is your primary job. This "service" has been extremely disappointing (and frustrating, and problematic when the continuation of my job is contingent on you appropriately delivering the paperwork I am posting), so please tell me, where is my mail going and when will it get to where it needs to go? ‎Roscoe Montgomery‎ to  Australia Post So i post a parcel to the value of $750 at Kahibah Post Office with a FedEx shipping la...

https://www.facebook.com/australiapost/posts_to_page/ ‎Irfaan Lapstar‎ to Australia Post australia post .. please enable us to track international registered mail on your site.. i have lots of aussie clients... and when i dont have answers from you, i lose clients

https://www.facebook.com/australiapost/posts_to_page/ Rob N Nell Mitchell is feeling pissed off. 1 hr · Australia Post, you are a totally inept bunch of @ss-hats. My item was due for delivery today and your item tracking tells me it has now been sent from Melbourne to Sydney via Brisbane and now won't be here delivered until next Friday. I give up trying to get any satisfaction out of you at all. ‎Marion MacLeod‎ to Australia Post 1 hr · Can you tell me WHY after informing me my parcel would be delivered today, I've just tracked it And find it's at Waterford LPO? I've been in my home No One has been near my door and there is no Card left. Not Impressed, ‎Joel Cahill‎ to Australia Post 6 hrs · I have been using auspost for about two years at casino nsw and the last three weeks has been a nightmare I lost all three of my parcels over Easter I wish I could find out who is really responsible ‎Daniel Toya‎ to Australia Post 4 hrs · Just wondering why my package has been sitt...

https://www.facebook.com/australiapost/posts_to_page/ ‎Luke Nyte‎ to Australia Post Australia Post - Express post Mel to Bris. 6 days. 700g, $15+ Express post. China to Bris . 4 days. 14kg, $8. (including N.Z and AUS customs checks over Easter long weekend ... the latter had no auspost involvement . Australia Post Hi Luke, If your requiring help with a specific parcel, just let us know the tracking number and postcode details. Xamara Luke Nyte no.. just a public warning Australia post express is not express .. even between capital cities , Australia Post Okay, just let us know if you'd like us to chase a certain parcel for you Luke :) We'll be happy to help however we can, have a lovely day! Loan

https://www.facebook.com/australiapost/posts/10152080830580667 ‎Shane White‎ to  Australia Post June 17, 2014 · so here we are again Australia post dont care about the customers they are all about trying to make a profit, ive been fighting them for the last 3 months over their incompetency and theift of one of their delivery vans, containing my parcels i lost over $2000 worth of articles and they want to give me $67.75 hmmm...all because my sender didnt give me the option for postal insurance? Why should we the paying customers be forced to pay extra for postal insurance in the event that you fail to provide the service we are paying you to do.? how you had a van stolen whilst the driver was making a delivery is beyond comprehension and total incompetency on behalfof Australia post i suggest people fight the more people that stand up and make Aus post accountable for their actions the better, im currently in discussion the the postal ombudsman net step will me department of fair tr...

https://www.facebook.com/australiapost/posts_to_page/ ‎Bronwyn Spies‎ to Australia Post WHAT A JOKE!!!!!! 4 weeks to post a letter by regular mail. Now only to receive a penalty notice for $127.00 because I never sent it back in time. I SENT IT BACK IN TIME BUT YOU TOOK 4 WEEKS TO DELIVER IT 20 km DOWN THE ROAD AND YOU TAKE NO RESPONSIBILITY FOR IT!!!!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The trouble is that I am hearing the same kinds of HUGE delays in mail across the network.... From LOTS of people. 7 days to deliver a package..... One suburb to the next. That equates too - "Bah see you later!"