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http://www.productreview.com.au/p/australia-post.html Megan     1 review     2 helpful votes Hold up in Australia from the UK 2 out of 5, reviewed on Jan 31, 2017 I had an item sent from the uk via royal mail on the 11th January. I always get the same item sent every month and it takes 12 working day never a day after. But it's now 17 days and still not arrived. It's sitting somewhere in the mail centre here. The xmas period is over, why is this taking so long? It seems from reading the reviews on here, that there are issues with mail running late within Australia. Is there a strike on? or issues that customers are not aware of? The sad part is that we don't have a choice. We have to use Australia pos t. Just getting more frustrating. Put more staff on in the sorting centre and maybe things will get to people on time. What's the point of people trusting the time frames that are given, when they don't happen?

http://www.productreview.com.au/p/australia-post.html Luke Z Pathetic, joke of a company. 1 out of 5, reviewed on Jan 31, 2017 Spent all day waiting for my package to arrive, even had my mother be on the look out. We had checked the letterbox at 12:30pm, and nothing was inside, I checked again at 2pm only to see that I had "missed" my package. How is this possible if i had left the gate open to my front door and yet we didn't hear anyone knocking? Now I'm expected to wait yet another day, all because your courier couldn't walk 5 feet to my front door and knock. This is an absolute joke of a company, I would never recommend you to anyone. This is not just the 1st or 2nd time Australia Post has done this. No idea how your company is still even running? Thank you for making me waste my day off waiting for nothing but a piece of cardboard in my letterbox.

http://www.productreview.com.au/p/australia-post.html GoScoop NORTH LAKES, Queensland     2 reviews     5 helpful votes NO Tracking for International Registered Post 1 out of 5, reviewed on Jan 31, 2017 I've purchased the registered international prepaid satchel to sent a letter to USA. It is clearly stated on the satchel as well as online that this item includes tracking (with email notification) Be Aware this is a SCAM! My letter never arrived in the US and on following up with AUS Post customer care I was informed that they CAN NOT track the letter once arrived in the US! They could only tell me that it left AUS. Utterly unacceptable! If this is the case AUS Post should state this in the advertising of the prepaid service. POOR SHOW AUS POST! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ (Interestingly enough, other people have said the same thing. Australia Post = Fraud)

Yep - just fucking the thieves and the bullshit right off. https://www.facebook.com/australia-post/ Rachael Hebbink From a business point of view....How many parcels can one company lose? This is a joke! I'm now having to resend my clients their products again? I am not using Australia Post again 😬😬 Australia Post Hi Rachael, So we can investigate further do you have a tracking number we can look into?...See More Rachael Hebbink Australia Post 60628064257097 please dont tell me its been delivered and you cant do anything or ill be furious. i repeat my client has been checking her mail box several times a day since i sent this express post as this was a very important parcel Australia Post Hi Rachael, Please have the addressee get in touch with us at auspo.st/help and we'll investigate with the delivery facility responsible for the delivery. - Scott Rachael Hebbink Alexandra Joan Giles Matthews Australia Post Scott -That's the most emotionless response I've heard :( Ja...

https://www.facebook.com/australiapost/posts_to_page/ ‎Wanjiru Kinyanjui‎ Perth, WA · I am overwhelmed by your efficiency. I mean how else do you explain leaving me a mail collection notice for Malaga post office only to get there and they say it's not been delivered there. They asked me to check Mirrabooka and they too said it's not there only to get another notice yesterday from Nollamara post office saying if I don't pick up my package in three days they'll send it back. If this is not efficiency I don't know what is. I called your customer service line before getting the second notice and they said sadly they cannot do anything and asked me to ask the sender to track it from their post office overseas. Amazing job you guys do. The guy didn't even bother to write the full tracking number just a part of it so I couldn't trace it. Thank you and please keep up the good work.

Sing along to "We are Stealing". Here is the tune: Down further are the lyrics: https://www.facebook.com/australiapost/ Tammy Dove Australia Post are scammers and complete robbers. You stole my parcel which was an express, registered parcel and all you can say is sorry. Are you kidding me....we are talking about family heir looms that are not replaceable. Maybe you could cover the cost of the items you lost!!!!! 😡😡😡😡😡😡😡😡 You guys are and absolute joke and disgrace. Australia Post Hi Tammy, I am sorry that all I can do is apologise again, I can see from your case history that this was a very important parcel that has been lost. I wish that there was more I could do for you, but our investigative process has been exhausted in this case. - Katie Tammy Dove Australia Post I still call it theft!!!!! Pat Otto yeah I have mail stolen by Australia Post too. What good are tracking numbers when Australia Post supports stealing of mail and then refuses to compensate? ‎Melissa L...

http://www.productreview.com.au/p/star-track-express.html Annoyed customer Unhelpful and rude customer service, non-existent delivery  1 out of 5, reviewed on Jan 30, 2017 I received a slip notifying me of a parcel when I was home ALL DAY. The slip had no information other than collect after 1pm. Despite having waited at home for the parcel and the driver not actually attempting to deliver it, I went to the post office. The parcel wasn't there. I rang customer service and they told me they could do nothing, couldn't re-organise delivery, they couldn't track the driver, the list goes on. I wasted HOURS waiting for this parcel and the customer service couldn't care less. I've asked for it to be re-delivered and left on my door step tomorrow. I'll keep the forum posted as to the outcome. Once before it was let on the road with the same company.... fingers crossed for tomorrow Bee Sydney lazy and negligent delivery failure - parcel damaged 1 out of 5, reviewed on Ja...

The Australia Post Load and Go cards... http://www.productreview.com.au/p/australia-post-load-go.html Adelkamleh Bad customers service 1 out of 5, reviewed on Jan 30, 2017 It was very easy to obtain the card but it is horrible to deal with it and the customer service people very rude and unprofessional even the on line service is horrible I was able to login to my account once only in 9 days I topped up my account 3 days ago and still have no balance on my account. The SMS service is not there at all I have sent 3 times to check my balance and pin I did not receive any reply. It is just disgusting I certainly will never use it again and neither any one related to me.

http://www.productreview.com.au/p/australia-post.html malfunction Aust Post Stuffed up with my delivery complaint 1 out of 5, reviewed on Jan 30, 2017 Complained to Aust Post Dec 2016 about a parcel i was waiting for that wasn't delivered to me or my local PO by the Aust post contractor, the parcel was left at the local shop which isn't even a post outlet, the post office is 40m further down the road. Aust post sent me a letter stating they had resolved my complaint. HA HA what a laugh i don't know what they investigated but it certainly wasn't my complaint. They stated in the letter they had been in contact with my local PO regarding the complaint. Prob is i NEVER complained about the local PO, I never even mentioned the local PO in my initial complaint, There was nothing in the as to letter why the Aust Post contractor dropped my parcel at the local shops. My complaint was about The contractor NOT the local PO. They had the wrong Christian name & street number on ...

Sir Steals Alot, sets the prices of Australia Post, according to the amount of graft he and the rest of the snouts in the trough executive can take, being both on the bored of directors and the CEO... So we get nearly daily astronomical price rises.... And it costs $5 to get it sent to Australia, and $500 to send it back. Just fucking Amazzin! But in the US and A, their price rises are pegged to the rate of inflation. http://postandparcel.info/77763/news/usps-responds-to-townhall-com-swamp-draining-blog/ USPS responds to Townhall.com “swamp draining” blog Friday, January 27th, 2017 The US Postal Service (USPS) has issued a rebuttal to a blog posted on Townnall.com, which argued that USPS “should not be left out of the swamp draining”. Authored by Brian McNicoll and posted on Sunday (22 January), the blog urged the new Trump administration that “Postal reform can’t come soon enough”. The author also claimed that USPS had “wrapped up another dismal financial year” and that it “needs to m...

https://www.facebook.com/australiapost/posts_to_page/ ‎ Bec Munn‎ Reynella, SA · (today Sunday) Parcel has been sitting in Whyalla since Tuesday!! Why do we bother paying to post anything anymore 😡 too bad I need it tomorrow

20 out of every 50 letters posted go missing? What the fuck? https://www.facebook.com/australiapost/posts_to_page/ ‎Kristee Gammon‎ I have a serious complaint. 2 weeks before Christmas i posted over 50 invitations to friends and family for my baby daughter's very special (once only) naming day. Seeing as postage is $1 that is over $50. I have since discovered that quite a number of my posted invitations did NOT make their destinations?!?! So i have basically paid about $20 for a failed service! All invited are very special to us but there were people we had not seen for a very long time that we coincidentally ran into the DAY OF the event and informed me that they never received their invitation! We invited all our nearest and dearest and alot of them now think we didnt invite them to one of our (many to come) important days for our daughter! I dont know what has happened but there were even 3 posted to a same address and only 1 made it?!?! This is very poor and we are very disappo...

https://www.facebook.com/australiapost/ Kylie O'Brien International post is a rip off. Hope to move overseas mid-year and I won't be receiving any care packages when it costs $36.95 to send a 560g jar of Vegemite (standard, without tracking) to Sweden - let alone if they wanted to fill the package with anything else! Add in the weight of the postage box, an aussie flag and let's say that 330g value pack of TimTams and you'd probably end up just over the 1kg mark which will be $49.91 for $12 worth of goods. Jason Fowler Auspost couldn't even deliver vacuum parts to my house correctly, and a keyring I ordered ended up two towns over at an IGA despite my name address and phone number being on the package. Julie-Anne Jensen postage internationally is absolutely rediculous cost!! i was in utter shock the other week i did a post of something so light but had to fit in a 3kg bag and cost me $50ish to send to usa!!!

http://www.productreview.com.au/p/australia-post.html its incompetence south yunderup SLOWER THAN THE SECOND COMING 1 out of 5, reviewed on Jan 29, 2017 sending something across australia should not take so damn long. been waiting for an item from queensland to perth and so far it has been 10 days and i can almost guarantee that it still wont be here by monday despite the estimated time being the 24th of this month. not only are the delivery times garbage but the estimations are never correct. EVER. it would have been much quicker to order from overseas and the delivery service would have been cheaper. good job making it more appealing to support foreign buisiness then australian owned. Jock. B Highfields     1 review     1 helpful vote Bad 1 out of 5, reviewed on Jan 29, 2017 Ordered a game online that came from nsw I live in qld and it still took about 15 days to arrive, recently ordered a hat online also from nsw and I had no other option but to go with ...

http://www.productreview.com.au/p/australia-post-eparcel.html Jem Express post was not delivered next day- whats the point of your service? 1 out of 5, reviewed on Jan 26, 2017 We sent a package to my aunty 2 days ago to sydney at the hotel she is staying at. It was meant to arrive to her yesterday. the package did not arrive. We even spoke to the lady at the post office who guranteed us next day delivery. Today is australia day, so australia post is closed and noone can tell me what is going on. My aunty leaves for overseas tomorrow at 7am and it seems unlikely this will be delivered by then which means that she will have to leave without the package that she also needed to take overseas. The hotel will now need to o rganise overseas shipment (if the package arrives??)- please explain if this is something australia post will pay for given the inconveniance their service has caused?!?! This is the second time I've had issues with australia posts next day delivery service. Please do...

Australia Post Yesterday we surprised Aussie expats across the globe with Australia Post Care Packages just in time for Australia Day! If you have a mate overseas, we can help you keep in touch with international sending: http://auspo.st/internationalsending #auspostcarepackages https://www.facebook.com/australiapost/ Bron AHarv I would love to send a care parcel to someone Overseas if it didn't cost more than the items inside ... Too expensive ... I sent a magazine to Austria and it cost me almost $30 - insane .. Susan Marchant I sent a set of keys international to be delivered in 6 working days. It cost me almost $35, we are now on working day 8 and they still haven't left the post office I handed them in to according to tracking Verusca Walker Hey I sent a $15.00 dollars teddy bear and cost me over $100.00 on 21/12/16 and still never got deliver 😉 Bron AHarv Susan Marchant That is crazy. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Four Options: 1. Try shopping online, i...

https://www.facebook.com/australiapost/ Lesley Berry Damn shame parcels posted within Aus cant be delivered on ive been waiting for almost 2 weeks for a parcel to turn up, made a missing parcel complaint a week ago and still no answer...NOT GOOD ENOUGH Australia Post Hi Lesley, I'm happy to have a look at your missing item case for you, can I grab the reference number please? - Katie Lesley Berry Already tried using the number i have, apparently because im not the sender there is nothing that can be done to recover my property. Australia Post Hi Lesley, Whenever an item hasn't arrived when it should, the formal investigation does need to be lodged by the sender, as they need to let us know as much detail about the package as possible. In addition, if worse comes to worst, we can only compensate the sender in line with the terms and conditions of the service they've purchased. - Bec Lesley Berry Like i dont know the details of my own property, and why should someone else be...

I am at a loss to explain what the Australia Post Customer Care Team have done to the Face Book page, they run..... One day - Visitors Posts... Next day - and continuing - blanked out. "Of course you can trust us. We are Australia Post. Australia's most trusted brand" - they tell us.

http://www.productreview.com.au/p/australia-post.html PC Sydney     5 reviews     2 comments     1 answer     3 helpful votes No "Attempted Delivery" 1 out of 5, reviewed on Jan 27, 2017 Local delivery contractor constantly "attempts" deliveries without ringing or leaving cards. Three out of four deliveries this week were "attempts" when someone was home. Never knocked, didn't leave a card. I got the fourth because I spotted him in his van and asked for it. I didn't trust he would "attempt" to deliver. Total crap service. Might as well use StarTrak or some other 1/10 customer service company. It'll cost less for the same crap level of customer service Australia Post has reached.

http://www.productreview.com.au/p/australia-post.html Jean     1 review     1 helpful vote Postage costs more but less service 1 out of 5, reviewed on Jan 27, 2017 I sent a birthday card on Monday 9th January but they are still waiting for it. You put your postage stamps up to a dollar but the service for postage is terrible. So not only have I lost the cost of the card but also a stamp, should have hand delivered at least it would be guaranteed of arriving. Asking at the post office was told if want to get there quicker I have to pay an extra 50c what a joke. Surely by now it should have been delivered especially as the card was sent and to be delivered in the same state.

Package posted Jan 16 - 4 day delivery route - 8 Days plus and counting - still not delivered. Jane Matley Where is this Express Post satchel Aus Post? R243598000336125 sent from Robertson 2577 to Greensborough, VIC 3088 on 16 January...... still hasn't been delivered despite being an Express Post satchel. Every day tracking says 'In Transit'!! It is so unproductive for businesses, we pay for a service that does not exist. It takes time to receive phone calls from angry customers, it takes time to follow up tracking & distracts from focusing on real business issues. Please find & deliver this satchel, 8 days is too long for Express Post! Australia Post Hi Jane, There's no Express Post next day service between postcodes 2577 and 3088. The standard delivery time is 4 business days but this is not guaranteed.

https://www.facebook.com/australiapost/ Bailey Zhang Ref:08902710. Hello Australia post ! It has been 1 month since you incorrectly sent my 20kgs parcel it worth thousands dollar to another address on 20/12/16. it was big Christmas gift for somebody else but caused us a lot of business loss. Since then I have had to do all the follow up .I have called you many many times. The response always same---- the case still under investigating, we need 48 hours. The Postal Industry Ombudsman is now following my case(ref:2016-709134) Would you please give me an explain how AP can delivered my parcel to GARANILLE 2142, that’s 50kms away from CAMPBELLTOWN 2560 where they should deliver to. How might you do this?? Who’s responsible? I understand you couldn’t give the receiver’s address I can drive to there find my parcel by myself as the privacy policy. But, Why haven’t ask driver to retrieve my parcel from the incorrectly address immediately since this issue just happened? I believe that is one an...

https://www.facebook.com/australiapost/ Tommy McCrossin Auspost customers. So after a long and confusing discussion with Aus post I can now fill you in on the expectations you should have when using Australia posts standard post service. Aus post will offer you a timeframe, however they are in no way obligated to honour it. If you send a parcel and it takes a year to be delivered there is literally nothing you can do as this fits into Aus posts terms of service. You will never get a refund for a late delivery through Aus posts for standard post as there is no such thing as a late delivery. As a small business owner my suggestion is to use express post only, that way you can get your postage refunded when Aus post invariably delivered the item late. It's not a win but it's less of a loss.

https://www.facebook.com/australiapost/ Irene Kucyk 13Post is a waste of time - the left hand doesnt know what the right hand is doing - I was specifically told that on 25th January by parcel was on the van, I rang twice and I was told definately on van, at 5pm I rang and I was told that parcel was not on van, will not be on van. Supposedly insufficient address when they were told the address and apparently the correct address on customs attached to parcel doesnt count. I want to know what the address on parcel is, the parcel is addressed to me, my name is on there. Anyway I have taken the matter further up and I am not letting go of this. Package arrived in Australia on 9th January, on 24th I rang to enquire and I was told insufficient address. The lady rang later and said on the van and the driver thought my address 13-17 was a unit. Anway, some idiot at Chullora main branch has decided I am not getting my parcel - belligerent twat. I am not letting go of this. Oh yeah, they think th...

"“The system we use to process driver and vehicle services have been integrated with Australia Post’s systems. This means information exchanged between the two systems provides a seamless customer experience, Saunders says." Australia Post should not be trusted at all, with anything. The management are self serving liars and thieves and much of the organisation is nothing more than a criminal enterprise, run by criminals.  Their IT / computer systems are fucking up badly almost on a daily basis. The huge amounts of theft going on from within Australia Post - and the equally corrupt management onwards are lying and manipulating the customers out of their insurance... In a recent FOI case in Western Australia, for the amount of complaints Australia Post have had to deal with, was refused by Australia Post. The CEO Ahmed Fahour refused to disclose how much he makes and how much in bonus's he awards himself, and the rest of the management. While the standards of Australia Pos...

They serve up their crap and the customer bites back. http://www.productreview.com.au/p/australia-post.html Neb-Maat-Re     14 reviews     38 comments     3 questions     36 answers     45 helpful votes The great "Attempted delivery" scam! 1 out of 5, reviewed on Jan 24, 2017 Aus Post needs to take a good hard look at some of their parcel delivery contractors. I had a parcel "delivered" today (Tuesday) - at least, it was marked at 8:30 am as "Attempted delivery" and then taken to the local Aus Post outlet at 9:29 am, where I won't be able to collect it until Saturday morning. However, my wife was home at 8:30 this morning. This is not the first time this has happened. I strongly suspect the parcel delivery contractor makes no attempt at all to deliver the parcels and simply takes them straight to the local Aus Post outlet. Australia Post Official Hi Neb-Maat-Re, I could imagine how frustrating this would have bee...

http://www.productreview.com.au/p/australia-post.html Jeff Verified Purchase Parcel Lost, Found It Myself. 1 out of 5, reviewed on Jan 25, 2017 Was receiving a package from Sydney to Melbourne. Landed in Sydney on 03/01/17 from HK by DHL. Have contacted Vendor in regards to tracking ID, re-directed to DHL and Aus Post. Worked out that Australia Post had the responsibility of the final delivery from Sydney to Melb to Residence. However, on further clarification, the package level my vendor sent the parcel with did not include tracking services for the Australian leg of the trip. Fair enough. Waited for over 3 weeks for the package to arrive. Two attempts to call Australia Post Customer Service for some advice on how to approach this. Both representatives, almost robotic in their response stating they were unable to help me without a tracking ID (which was well understood at that point), however, they were not able to help me further, to troubleshoot the issue. By a sheer stroke of luck,...

http://www.productreview.com.au/p/australia-post.html Don't pay for International Express - total rip-off it's just standard mail!!! Mouse Don't pay for International Express - total rip-off it's just standard mail!!!   1 out of 5, reviewed on Jan 25, 2017   Sent a letter to UK using international express using one of the Australia post intl. express envelopes purchased at the post office.  Auspost website says it provides tracking and proof of delivery.  Needless to say it hasn't arrived. Can't see anything on their tracking app using the number provided on their envelope.  Rang customer service and was told there's actually no tracking or proof of delivery collected for this product and that it'll be sent as normal mail.  I pointed out that their website says different and it cost a lot more than normal mail - answer was that I've misunderstood.  Thanks Auspost for charging me 10x the cost of standard mail for nothing and then losing my letter.

 Living Proof the CEO, the bored of directors and executive of Australia Post are bludging idiots. They pay themselves heaps and do fuck all. ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Society remains convinced rewards work, despite evidence they decrease motivation January 20, 2017 Employers continue to believe that performance-related cash bonuses, such as those offered to bankers, increase motivation, despite evidence showing they may decrease interest in their work. In a new study, psychologists at the University of Reading tested people's expectations of the effect of incentives, and found most firmly believed they result in improved future performance. The study follows earlier research that found, while offering financial or other rewards can lead to a short-term improvement, the recipients are in fact often less interested in completing the task well in future. Dr Kou Murayama, a Psychology associate professor at the University of Reading who led the research, said: "Society has a d...

https://www.facebook.com/australiapost/ Tommy McCrossin When are Aus post going to do something about all the in house stealing that is going in your warehouses? You can't keep hiding this fact and treating good Aussies like idiots. Anyone reading this who agrees (probably everyone) check out sendle for much better service. Comment any other good courier services below Australia Post Hi Tommy, We have many in house security procedures and always cooperate with police investigations. With over 20 million items successfully delivered each day I can assure you any instances of missing items is extremely small, however we consider each one important as we know it belongs to someone. Was there a parcel of yours that you were concerned about? I'm happy to help out if you need it. - Nathan Tommy McCrossin Australia Post play dumb all you like I have friends who work there and I know what a massive issue it is in your company Tommy McCrossin And I don't need another phone call from...

https://www.facebook.com/australiapost/ ‎Janine Dreyer‎ to  Australia Post January 20 at 6:59pm · Gold Coast, QLD · Liars ..... wtf does time mean anything to.your so called customer service?????? 3-5 business days????????????.? Australia Post Hi Janine, Was there anything we can help out with? Janine Dreyer https://m.auspost.com.au/view/tracking/YJ70199119. Why has this item not moved since tuesday?.. Australia Post Hi Janine, From what I can see it looks like we have only received the shipping information from the sender and had this information approved to send. However there aren't any physical scans of your parcel going through our facilities. At this stage the parcel is still within the delivery timeframes however if it isn't received by Tuesday, please get in contact with the sender of the parcel as they will need to investigate further with us. Janine Dreyer Ive been in contact with sender and was referred to you? Again one blaming the other and no one accepting respon...